CLAUDIA CENICERO

SENIOR SALES SPECIALIST, CERTIFIED MEDICAL ASST.

MOBILE: 623-***-**** E-MAIL: ad3ye8@r.postjobfree.com WEBSITE: WWW.CLAUDIAGODISLOVE.WORDPRESS.COM

Highly motivated Sales Specialist, Sales Lead, Business Management, Ambassador, and Certified Medical Assistant focused on building loyalty and long-term relationships with customers, clients, consumers, and or patients to consistently exceed patient care, sales targets, customer satisfaction, targets or metrics and long-lasting relationships. Skilled in data analysis, cold and inbound calling, retention, face to face sales interactions, both administrative and clinical areas. Familiar with job- related software paired with extensive knowledge of successful sales strategies and techniques in technology, medical, and banking institutions. Bilingual professional seeking to leverage and use my 15 years of extensive knowledge and education in a dynamic sales or medical environment that will accept my proven sales record, certifications, education and consultative selling style in a fast learning, and fast paced environment. I’m outgoing, friendly, organized, hardworking and goal orientated individual wanting to continue towards career advancement.

CERTIFICATIONS

HIPAA & OSHA CERTIFIED- NOV.2010

BLS/AED CERTIFIED-MAY 2011

FIRST AID CERTIFIED- MAY 2011

EXTERNSHIP COMPLETION OF 160 HRS. @ AZ PRIMARY CARE (JOHN C. LINCOLN MEDICAL OFFICES) JAN.2012

MEDICAL ASSTITANT CERITIFICATION MAY 2012

SKILLS

Medical/Office Management

Medical Billing and Coding

Medical Records Management

Office Record Management

Data Entry (58) WPM

Medisoft Software

Sterile Trays-Minor Surgery

Rooming Patients

Patient Scheduling

Customer Scheduling

Patient Education

Customer/Consumer Education

Laboratory Testing: Strep Culture, Mono Test, Glucose, Urinalysis

Bookkeeping and Filing

Patient Vitals

Blood Draws

Injections SQ, IM,ID

Electrocardiogram

Physical Exams: Colorectal, PAP, Smear, Vision, Eye Irrigation, Hearing Test, Ear Lavage

Microsoft Word, Excel, PowerPoint, OneNote, Outlook, Teams, Google, Social Media Platforms,

Cashier, Cash Deposits, Change Orders Slips,

EXPERIENCE

PILOT FLYING J CASHIER

AVONDALE AZ

2020

Provide guests with fast, friendly, and clean service.

Maintain inventory.

Operate cash registers.

Time Management

Maintain the overall appearance and cleanliness of the restaurant.

Provide excellent guest service!

Incredible guest service skills and ability to maintain a guest focused culture.

Ability to complete accurate sales transactions.

Ability to use computers, telephones, and other equipment as needed.

Ability to work as part of a team!

SPRINT

SALE LEAD, MOBILE ASSOCIATE, PHONE AMBASSDOR, BUSINESS SPECIALIST

PHOENIX, AZ

Responsibilities, Duties, Skills and Tasks

MAY 2019-2020

Serving and selling to our customers, while providing a best-in-class customer experience and building loyalty

Consistently leverage digital tools in interactions and onboarding.

Completes training in-store, new skills and processes, knowledge of systems and reference resources.

Makes the most of my time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Partners with employees across channels, including business and customer service.

Assisting with shipments and inventory as well as store change out.

Meeting/Exceeding daily and monthly quotas.

Time Management

Customer Satisfaction Passionate customer advocate with the desire to connect and have fun with customers. Effective at balancing customer experience and performance goals.

Team Building Desire to be a part of the team and work with peers to drive results.

Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment.

Keep an organized and clean environment for self and customers.

VERIZON WIRELESS SEPT.2018-2019

SOLUTIONS SPECIALIST, BUSINESS LEADER, PHONE AMBASSDOR

MANAGER ARMANDO BUENO

99TH AVE NORTHERN GLENDALE AZ

Responsibilities, Duties, Skills and Tasks

Generate retail sales by using passion for cutting-edge technology, and exceptional customer service to expand the Verizon network.

Learn and uncover customers' needs by creating connections and asking the right questions.

Position product insights and solution recommendations to provide customers with a complete top-down sales solution.

Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions.

Continuously develop through ongoing training and up-skill in operational functions across merchandising and inventory.

Refine sales skills through outbound calls to current Verizon customers interested in our products and services.

Opening and Closing Procedures for Store

Receiving and Shipping Inventory

Time Management

Creating Daily Deposits

Creating Change Orders

Using skills and strategies to open business accounts and continue expanding existing business accounts with new services and devices with Verizon and providing education to peers so they are successful meeting sales and customer expectations to increase revenue.

BANK OF AMERICA SEPT.2015-2018

SENIOR ACCOUNT SPECIALIST, PREFERRED SALES ASSOCIATE, CMO

MANAGER: TIM SHERWOOD, CHASE MURRAY, STEPHEN,

BUCKEYE CAMPUS, SUN CITY WEST

Responsibilities, Duties, Skills and Tasks

Attention to Detail

Adaptability

Client Experience Branding

Displays passion, commitment and drive to deliver an experience that improves clients’ financial lives.

committed to teamwork and the flexibility to work the schedule, including weekends and holidays.

the ability to engage with clients and seek to understand needs while actively sharing options using plain language, building rapport and handling objections.

Is comfortable receiving ongoing performance feedback and coaching•

Is comfortable with ongoing change and learning new technology/processes•

Has at least an intermediate level of proficiency with computers•

Is self-motivated with excellent organizational skills•

Has strong decision-making and problem-solving skills•

This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals in a virtual environment.

Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.

Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs.

Responding to customer inquiries and concerns, creating customized solutions

Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans.

Identifies client needs for licensed sales functions, making referrals to Line of Business partners.

Quotes rates, terms, and programs for banking solutions

Manages risk in every business, product, and service transaction leveraging available tools.

Assisting with Inbound and Outbound Calls

Customer and Client Focus

Assist Financial Branch when busy.

Interpret Relevant Laws, Rules, and Regulation

Time Management

T-MOBILE USA JAN.2012-2015, NOV.2009-2011

SENIOR ACCOUNT SPECIALIST, SMALL BUSINESS LEADER, SAMSUNG CHAMPION, MOBILE MONEY CHAMPION, I-PHONE CHAMPION, MOTOROLA CHAMPION, SONY CHAMPION, BLACKBERRY CHAMPION

Responsibilities, Duties, Skills and Tasks

Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store

Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to cutting-edge IoT devices.

Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning-fast LTE network.

Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

Makes the most of my time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to: Collectively own the customer experience and

resolve issues, creating a seamless, run-around-free environment.

Successfully identify and take charge of business leads. Keep Peers knowledgeable and enthusiastic about establishing business accounts and how to right fit consumers into business accounts/

Time Management

Opening and Closing Kiosk and Store

Making change orders and deposit slips

Sending End of Day Numbers to District

Keeping record of business clients and accounts being handled.

Support team initiatives and create an inclusive environment.

EDUCATION

TREVOR G. BROWNE HIGH SCHOOL DIPLOMA

AUG.2004 MAY.2009

General Studies 2.8 GPA

Assistant for Principal, Army JROTC, Cheerleading, Basketball, Softball, Scholarship into ACE Program, Scholarship into Med-Start Program ASU.

GCC (GLENDALE COMMUNITY COLLEGE) ACE PROGRAM

JUNE.2005-2008

Core Studies 2.8 GPA

ACE Program is a scholarship for high school students that allows students to earn up to 24 college credits by the time you graduate high school. This helps with a smooth and better transition to college and university as well as getting a head start on credits. I would attend classes on Thursday Evening, weekends and summer break as well. I was honored to be able to be a scholar who completed this program and received all the college credits that were being offered.

MED-START PROGRAM ARIZONA STATE UNIVERSITY/ UNIVERSITY OF ARIZONA/ NORTHERN ARIZONA UNIVERSITY JUNE. 2008

Med-Start allows high school students who are interested in the medical field or medical profession to engage in several courses and activities while living in the dorms during the summer to focus on their education and career choice. This scholarship is offered to high school students in their junior year. I was able to successfully complete the program with a 2.8 GPA and receive college credits while attending this program. I was extremely satisfied and honored to be able to be the first in my family to have this experience. Courses taken are listed below:

College level English course (elective college credit)

Introduction to Chemistry Lab (college credit)

Hands-on presentations and demonstrations

Special lectures on health careers

Live on the University of Arizona campus

Tours of health care and research facilities

GLENDALE COMMUNITY COLLEGE 2009-2010

Core Classes 2.5 GPA

Social Studies, Psychology, Math, Literature, English, History, Electives…

EVEREST INSTITUTE (MEDICAL ASSISTANT) 2010-2012

Medical Terminology, Medical Billing and Coding, Clinical Courses, Pharmacology, Medical Law & Bioethics, Medical Office Procedures, EKG, Physiology, Office Administration…

ACTIVITIES

Volunteer at Good Samaritan Hospital During Med-Start Program

Externship 160 hours at John C. Lincoln Medical Offices

JROTC ARMY

Sports: Cheerleading, Basketball, Softball,

Created my own blog in 2013 you can read all about it on my website provided in the first page.

I love to learn and keep myself up to date with everything going on in the world but what fascinates me the most is everything that has to do with space, self-help and development.

I have self-enrolled in different counseling courses such as Parenting Classes, Anger Management, Domestic Violence, I believe that being open minded is key to success and helps when developing relationships because your able to speak on every level possible when you engage in an interaction. I love to read and write so you will always see me with a journal I’m extremely OCD about having a clean and organized workspace. And well if you would like to know more about me, I guess you will need to just hire me to really take on the challenge of seeing who I am and what I am about. Thank you for your time and I look forward to hearing back from you!

REFERENCES AVAILABLE UPON REQUEST

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