Kristal Wilson

Pittsburg, KS

ad3ye4@r.postjobfree.com

+1-620-***-****

Experienced Customer Service Representative with over 7 years of experience in Sales and Marketing. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Willing to relocate to: Pittsburg, KS

Authorized to work in the US for any employer

Work Experience

Yoga Instructor

YMCA - Pittsburg, KS

December 2023 to Present

Massage Therapist - Independent Contractor

self employeed - Pittsburg, KS

April 2022 to Present

Delivery Driver

DoorDash - Tustin, CA

January 2020 to Present

CNA - Certified Nursing Assistant

Ascension via Christi village - Pittsburg, KS

July 2023 to November 2023

CNA - Certified Nursing Assistant

Pittsburg Care and Rehab Center - Pittsburg, KS

May 2023 to August 2023

Customer Service Representative

R1 RCM - Pittsburg, KS

July 2022 to May 2023

R1 Rcm is a company that ascension via Christi hospital out sources there Admissions, scheduling and billing department through. My job was to provide excellent customer service while I help assist patient with the registration process for Radiology orders from the doctor as well as lan orders, read prescription orders and input the correct CPT codes and ICD codes for each procedure scheduled in the patient hub, update patient information in meditech, scan all necessary documents gor ptocedure, run the insurance and confirm eligibility, then Collect patients total estimated cost once the insurance is ran. Bank Teller

Kansas Teachers Community Credit Union - Pittsburg, KS November 2021 to April 2022

Conduct Bank transactions, scan and index paperwork, open accounts. Accounts Payable Clerk

Randy Vilela co - Pittsburg, KS

April 2021 to August 2021

• Greeted visitors or callers daily to handle questions or direct to appropriate staff.

• Managed office paperwork, including scanning documents and routing business correspondence.

• Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.

• Collected payments, issued receipts and updated accounts to reflect new balances

• Maintained business records by updating customer information.

• Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.

• Reconciled monthly statements and transactions to keep records accurate and current.

• Problem-solved accounts payable questions on behalf of internal team members, management and vendors.

• Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.

• Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.

• Paid vendors and verified accounts and payment totals.

• Handled all invoices and purchase orders by properly logging into system.

• Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency. National Sales Representative

SBGA - Irvine, CA

June 2019 to April 2021

• Determine customer’s merchant services needs and prepare proposal to sell services that address these needs.

• Identified sales opportunities and acted on leads

• Answered product and service related questions

• Made outbound calls to prospective customers

• Set up sales appointments with clients

• Established and maintained relationships with clients

• Business to business sales

Caregiver

Maxim Healthcare - Orange, CA

October 2017 to October 2020

* Assisted clients with daily living needs, including bathing and personal grooming, to maintain self- esteem and general wellness.

* Provided safe mobility support to help patients move around personal and public spaces. Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.

* Built strong relationships with clients to deliver emotional support and companionship. Digital Marketing, Web Designs, Google Listing

Pagehub - Stanton, CA

January 2017 to March 2019

B2b calling, lead generation, telephone sales, product knowledge, B2B sales. Education

High school diploma

Skills

• Sales techniques (5 years)

• Relationship building (5 years)

• Multidisciplinary team

• Cold Calling (5 years)

• Outbound Sales

• Caregiving (5 years)

• Inside Sales

• Telemarketing (5 years)

• Negotiation

• Direct Sales

• Upselling (5 years)

• B2B Sales (5 years)

• Sales Experience (7 years)

• Childcare

• CRM Software (4 years)

• Outside Sales

• Personal Assistant Experience

• Business to business sales (5 years)

Certifications and Licenses

First Aid Certification

CNA

CPR Certification

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