RESUME

Pierce Ward ad3ydw@r.postjobfree.com 313-***-**** HM.

313-***-**** CELL PH.

PROFESSIONAL SUMMARY

I have performed duties as a Accounts Payable/Receivables Clerk, Application Support Specialist, Project Manager, Systems Analyst, Local Area Network Operations Analyst, Network Control Technician, Data Communications Analyst, Computer Consultant, Field Service Engineer, Bio Medical Technician, Audio/Video Technician, and Process Engineer. I enjoy utilizing my Technical expertise to solve problems. I have excellent written and verbal communication skills. PERSONAL DEVELOPMENT INTEREST

For a period of 8 years I have participated in the Hosts mentoring program at Baker Middle School in Troy, MI. I initiated a Academic Mentoring volunteer campaign at Flagstar Bank and recruited 22 volunteers to serve as mentors in the program. We mentored middle school children and assist them with improving their academic performance. I managed the group of volunteers and provided performance reports for management. I also assisted the Baker Middle school program coordinator with the development of an in-house training program. I provided guidance, direction and leadership for the mentors. I served as the liaison between Flagstar Bank Corporation and the Baker Middle School. I’ve received community service awards from the Troy chamber of commerce, and the Michigan House of Representatives for my involvement and participation. I have participated in a Multicultural Diversity Training program sponsored by the New Detroit Corporation and cosponsored by the Skillman Foundation. The Multicultural Immersion Program highlights the histories, cultures, and socioeconomic issues of the (Hispanic/Latino, African American, Arab/Chaldean, Asian, and Native American Indian) communities. Additionally, I enjoy singing Oratorios and Opera classical music and I have performed with Rackham Symphony Choir, Oakland Choral Society, Fort Street Chorale, Christ Church Chorale and the Detroit Symphony Orchestra.

EDUCATION

ASSOCIATE OF SCIENCE DEGREE IN ELECTRONIC TECHNOLOGY, 1975

-DEVRY INSTITUTE OF TECHNOLOGY; CHICAGO, IL

ADDITIONAL TRAINING FROM

-COMMUNITY COLLEGE OF DUPAGE

-WASHTENAW COMMUNITY COLLEGE

-LAWRENCE TECHNOLOGICAL UNIVERSITY

PROFESSIONAL TRAINING

-MICROSOFT CERTIFIED PROFESSIONAL CLASSES MSCE CLASS SERIES

-WINDOWS NT WORKSTATION -WINDOWS NT / 2000 SERVER

-WINDOWS NT ADMIN -WINDOWS TCP/IP

-WINDOWS 7, 8 and 10 -MICROSOFT OFFICE

-SAGE 50 ACCOUNTING APPLICATION -QUICKBOOKS

PROFESSIONAL EXPERIENCE

CompNova Contractor for AT&T - Southfield, Mi

07/22 - 01/23 6 month Contract

Retail Technology Field Service Support Specialist; Responsibilities include providing Information Technology support for Metro Detroit, area retail outlets. Maintain Retail store Network infrastructure, install Cisco 3650, various Netgear Power Over Ethernet enabled (POE) managed Ethernet switches. Install and maintain ceiling mounted Cisco 9130 Wireless access points confirming proper connectivity to POE enabled switch, install and maintain Cisco Voice Over Internet Protocol (VOIP) phones. Install Casabyte, RCATS remote test probes for real time monitoring of retail store Wireless 4g and 5g bandwidth allocation and utilization. Install, Support, and repair American Dynamics Ceiling mounted 360 degree surface mounted IP Based video surveillance cameras and network video recorder. Install and support Sensormatic Shoppertraker sensors. Install Ciena 3903x Fiber to Ethernet Service delivery device to support a fiber optic rollout to Corporate retail locations. Install, repair, support the installation of HP laptop and Desktop computers, and also Lexmark printers. Provide support for APC Battery backup units. Maintain and support for all IP based digital signage displays include various technologies and sizes of LCD, LED display units to support Corporate advertisement programs. Ensuring proper network connectivity, ie. Ethernet or Wireless IEEE 802.11n. Support Ingenico signature capture devices for credit card payment and MSR (magnetic stripe), EMV (chip), and NFC (contactless) payments. Performed site survey of each authorize reseller location to plan the logistics for the deployment of payment kiosk systems, to ensure each independent owner operator comply with corporate standards. To support the management and deployment of HP Desktop and Laptops the following Microsoft Products were used, System Center Configuration Manager (SCCM), Active Directory, and Power BI (Business intelligence), Microsoft Intune End Point Management a cloud base service. AWS Cloud based services were utilized to assist in the deployment of enterprise base software assets. End user software installation was strictly prohibited. Utilization of Microsoft Teams were used for weekly team meetings and outlook for intercompany email correspondence. Independent Network Computer Consultant – Detroit, MI Sub Contractor For JCS Computers a Sage 50 and Sage 100 Solutions provider. Independent AP/AR Clerk (Part Time)

Great Lakes Laboratories - Livonia, MI

May 2015 - June 2021

Accounts Payable / Accounts Receivables Clerk / Information Technology Administrator ; Responsibilities include entering data for all Accounts Payables and invoices from suppliers, updating Raw Material Inventory, Electrical Utilities, VOIP Internet Provider, Insurance Providers, Ensure all payables are assigned to the correct general ledger. Monitor all Accounts receivables and update all receivable invoices. Prepare General Ledger Trail Balance reports regularly, Perform Monthly Bank Reconciliation, Confirm the Sage 50 accounting system coincides with the bank statements. Update all Electronic Auto Payment records into the Sage 50 accounting system. Prepare Annual Finical documents for the CPA to file corporate taxes. Reconcile all Corporate Credit Cards and enter data into Sage 50 accounting system. Make sure the SAGE 50 database is properly backed up to the local server as well as to the iBACKUP cloud. Prepare monthly Sales commission reports for the External Manufacture Sales Reps.

Additional Duties include: Maintaining the office network of computers. Perform weekly backups, and maintain computer system imagine files. Ensure computer backups are stored on the network server and in the cloud for disaster recovery. Also, overseeing Network internet security ( Cyber Security ) and keeping systems Ransomware, Malware, Spyware and Virus free. Maintain all Network Printers, assist Internet Service provider with maintaining high quality data delivery service. Monitor and Maintain the companies WIFI network. Monitor and Maintain the Internet Video Surveillance Cameras and ensure remote monitoring via the internet and cell phone apps are working properly. Repair and Maintain all company Desktop and Laptop computers. Create and Maintain computer network documentation. Monitor and Maintain Network Topology and integrity and integrate new devices on the network. Resolve Firewall configuration issues and concerns. Independent Network Engineer; Assisted in the deployment of complete Macintosh Network utilizing Mac OSX operating system. Design and deploy the Ethernet network infrastructure backbone. Provided Network administrative assistance in maintaining Linux LDAP server. Including maintaining an Windows 2000 video camera security system server. Assisted in the deployment of Frame Relay Circuit upgrade and installation of new Cisco Routers. Deployment of Odyssey Application Server and workstation configuration (Windows/Linux/Mac OS X). I have recently deployed my own personal Secure Shell (SSH) and Secure File Transfer (SFTP) server utilizing Dynamic Domain Service (DyDNS). I am also developing a personal Virtual Private Network (VPN) server. I have recently deployed a Linux firewall distribution named IpFire 64 bit version including support for Intrusion detection and prevention and International GEO Blocking for my personal home network, including deployment of media streaming devices i.e. Google Chrome stick, Amazon Firestick and Roku media server. Personal Computer Consultant; Provide consulting services to Small Business owners and Personal Computer users. Performed Hardware (Hard Drives, Memory, Network Interface Cards) and Software upgrades and Designed and Installed Home/Office Networks. Installed Broad Band High-speed Internet components access including Cable Modems and DSL (Digital Subscriber Line) modems and WIFI routers and network hubs. Application Support Specialist / Systems Analyst

Flagstar Bank, Corp. – Troy, MI

February 2002 to December 2004

Provide third level Technical Support for multiple banking application software packages. Install, monitored, and upgraded application software. Provide technical support for the application project managers. Create troubleshooting documentation for the computer operations group and for the help desk technicians. Provide technical assistance to end users and act as a liaison between the end users and vendors. Provide assistance to the networking group to improve application performance. Test and evaluate new application software (Kronos – Time management and PeopleSoft Human Resources). Create project plan and performed Project management duties to implement new applications. Create network diagrams and documentation. Develop customer service level agreement plan and documents for our in-house clients. Resolve application conflicts and provided application integration (Citrix) solutions (Novell Zen-Works) for the desktop support group. Assisted in the development of the disaster recovery plan for supported applications. Implementation of an new security application to ensure compliance with the “USA Patriot Act”. Assisted the Database analyst with developing Oracle and SQL queries to comply with the Patriot act compliance requirements. Utilized Crystal reports to generate application reports for business clients.

LAN Operation’s Analyst

Kmart, Corp. – Troy, MI

August 1993 to April 2001

(I) Desktop Support; August 1995 - April 2001. Provide second level Technical Support for 4000 User Client Workstation Local Area Network (support and maintenance) and test/troubleshoot network connectivity problems.

(A) Performed Network connectivity analysis for Novell and Windows NT 4.0 environments. The analysis included diagnosis of Bay Network and Bytex Network Hubs for Ethernet and Token ring sub nets. Installation and configuration of Network adapter cards for PC’s and Network PCMCIA cards for Dell and IBM laptops and desktop systems. Including the installation of the network client application software (Microsoft TCP/IP, Microsoft PPPOE, and Novell IPX/SPX). Additional, responsibilities included the troubleshooting of network connectivity issues for Hewlett Packard and Tektronix Local Area Network printers.

(B) Hardware and Software Maintenance on Client Desktop personal computers and Laptops. Supported and Installed Windows 3.11, Windows For Workgroups, Windows 95, Windows 98, Windows NT 4.0 Work Station. Repair and Installation of Hard Drives, Video Cards, Monitors, Network Adapter Cards and Modems. Including module component replacement on HP Laser Printers and Laptop Docking Stations. Troubleshoot workstation configuration issues and resolved IRQ conflicts. Performed software and hardware Installations and Upgrades. Maintain Operating System Images for the Desktop Support Group. Provided Technical support to the Help Desk personnel. Troubleshoot a vast array of Client/Server based software applications including Microsoft Office, Microsoft VISUAL STUDIO 6.0, VISUAL BASIC, VISUAL C++, VPN Client software and VISIO).

(II) Network Control Technician; August 1993 to August 1995. Provide Technical Support for Kmart’s Wan Area Network. I provided support and maintained and tested network connectivity problems between the Corporate Headquarters and all Kmart stores and Distribution Centers.

(A) Diagnosis OF Network connectivity issues of Kmart’s X.25 Satellite network transmitting data, audio, and video. I contacted store personnel and assisted them with troubleshooting General Electric’s KU band Satellite equipment. Including the Satellite dish, downconvertor, BMAC encryption unit and the Telnet X.25 Packet Assembler and Dissembler. Additionally, I contacted the personnel at the Distribution centers to assist in troubleshooting 64KB dedicated and switched lease lines running across a fractional T1 trunk line. Performed BERT tests on circuits. Provided instructions to personnel on how to setup modems to run Analog/Digital Loopback test. Contacted the local telco to report circuit outages and monitor their progress.

(B) WAN Network Maintenance issues of Kmart’s X.25 Wide Area Network components. I contacted vendors to open service/trouble tickets to perform service on the Satellite equipment located at the stores. I contacted store personnel and assisted them with troubleshooting the Telnet X.25 Packet Assembler Dissembler by connecting the appropriate loopback plug on the pad which would enable me to send ASYNC, BISYNC, SYNC data to the pad. I utilized RS232 breakout boxes and network sniffers or either a Datascope to analyze the return data. I assisted vendors at the stores to correct data communications issues between the Headquarters and the remote/store locations.

Data Communications Analyst (Part – Time)

Deluxe Data Systems – Milwaukee, WI

March 1993 to August 1993

Network Backbone Hub Support ; Responsible for the Installation, service, and Maintenance of ASYNC, SYNC, BISYNC, SDLC and X.25 Wide Area Networking systems, components, and Automatic Teller Machines network backbone. I maintained Analog and Digital communication circuits. Detroit Unity Temple – Detroit, MI

1989 to 1993

Audio Video Technician; Responsible for Video camera operation, and editing of a taped radio broadcast show. I operated a 16 and 24 track audio recording console. I assisted the church Minister with the production of a weekly radio program.

Independent Computer Consultant – Detroit, MI

1989 to 1993

Sales Consultant; Provided consulting services related to sales, marketing, and maintenance of personal computers systems and Novell Local Area Networks. Designed small local area networks and sales of maintenance contracts. Operations Manager (Part – Time/Full Time)

Old Southern Restaurant – Detroit, MI

Family Owned & Operated

1985 to 1989

Operations Manger; Responsible for daily operations, assigning tasks to other employees, assisting with accounts receiving and accounts payable. Design promotions and advertisements to increase sales. Four Phase Computers (Motorola) – Detroit, MI

1983 to 1985

Field Service Engineer; Responsible for the Installation, service, and Maintenance of Four Phase Mini Computers and peripheral devices. Maintenance of High-speed line printers, communications controllers, Terminal devices, and magnetic tape drives.

C-3 Inc – Reston, VA

1980 to 1983

Field Service Engineer; Responsible for the Service and Maintenance of Perkin Elmer Mini Computers and peripheral equipment. I maintained an Office at the Tank Automotive command center in Warren, MI. We provided service for Perkin Elmer High Speed Front End Processors, IBM channel Interfaces, Winchester Disk Drives, Centronics High Speed Line Printers, and Multiplexing Modems. Detroit Osteopathic Hospital – Detroit, MI

1979 to 1980

Bio-Medical Electronic Technician; Responsible for the Installation, Service, and Maintenance of a complete range of customer equipment including Respirators, Blood Pumps, EKG, Hemo dialysis, Heart Monitors, IVAC Infusion Pumps and Controller, Blood Gas Analyzers and Defibrillators. Audio Design & Manufacturing – Troy, MI

1977 to 1979

Process Engineer; Supervised the printed circuit board assembly area and module sub assembly area. Responsible for Designing wiring harnesses for 8, 16, 24, 32, 48, and 64 track Audio recording consoles. I created system Bill of Material documentation to produce the Printed Circuit Board sub assemblies and wiring harnesses. Reported to the Director of Manufacturing and acted as the liaison to the Engineering department. Controlled Power, Inc – Troy, MI

1975 to 1977

Field Service Engineer ; Responsible for the Installation, Service, and Maintenance of Industrial High Voltage and High Current Power supplies. Duties, included performance and final testing, inspection, and calibration, of new systems and sub assemblies. Additionally, I diagnosed and repaired printed circuit boards and other electronic components control modules. I performed extensive travel to customer locations to troubleshoot and resolve issues with systems in the field. Involved in the research and development of new company products. Additional Employment History And OR References; Will be provided upon request. Pierce Ward

313-***-**** (Cell Phone)

ad3ydw@r.postjobfree.com

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