Christina W. Alpizar

*** ***** ***

Alabaster, Al 35007

850-***-****

ad3ycw@r.postjobfree.com

Objective:

Seeking opportunity to best utilize my personal and professional work experience within a well organized and established company.

Summary:

Very professional, self motivated, detail oriented individual with the ability to work independently or with a team. A significant number of years of relevant experience, related proficiencies and solid experience in customer service, sales/marketing, business office administration, medical billing/coding and property management. Strong ability to be a leader and instill team values while managing multiple projects and tasks while also working with various groups or individuals from varying backgrounds.

Education:

May 1983 Minor High School, Minor Pkwy Adamsville, AL 35005. Academic Diploma.

December 2010 Medical Coding Billing Course from Gulf Coast Community College, classes included coding, billing, medical terminology and anatomy training. HIPPA training and FCC guidelines.

Skills:

Customer Service, Leadership, Communications, Medical Coding/Billing, Insurance Verification, Typing 50+ wpm, Strong Technical Proficiencies, Microsoft Applications, Business Development and Organizational Skills, Problem Solving, Multi-tasking, Sales/Marketing & Strategic Planning. General office management skills.

Computer Skill/Programs/Websites:

Windows, Word, Lotus, Flood Stat, Soft Dent, DOS, Easy Lender, CRM, Install, Easy Platform, Credit Bureau, Doc Magic,Rumba, Gateway, RSAG, Outlook, Frame Relay, Turks, EPP, Orbit, Siebel, CCF, Explorer, Taffy, Apply, Store, Moby, Atlas, CRG Hotline, Ross, Bocabs, Adam, Emdeon, SC Medicaid, Medicare- DDEZ, Availity, Excel, Unix/Lotus, BCBS of AL, SC, TN, FL., Camp Brain. Dropbox, Quick Books, Google applications

Experience:

May 2022-September 2023

Single caregiver for my husband until his passing in September 2023. Relocated to Alabama to be near family and friends.

May 2017-July 2023

Southern Breeze Services 232 Summerwood Dr, Panama City Beach, Fl 32413

Owner/Operator of multi service company.

Duties included but are not limited to:

Marketing, inventory, ordering supplies and equipment, quotes and scheduling appointments, accounting and records, inspection for services provided, prep and laborer for all services, handled customer service and employees hiring and scheduling.

Servivces provided:

Lawn care, landscaping, tree cutting, cleaning vacation & residential condos/houses, pressure washing, pool service, tile and carpet cleaning, minor maintenance, remodeling for both private owned and commercial properties.

October 17, 2016-September 22, 2017

Independent Contractor via Modis (temporary agency) for VWGOA

Claims Settlement Specialist (hybrid)

Supervisor Daniel Lalkas

Volkswagen of Panama City base location, traveled as needed. Worked independently remotely and on location to schedule and prepare final claim closing documents for customers that were a part of the VW/Audi TDI settlement. On location greeted the customer and handled the entire closing from start to finish verifying legal and other documentation, taking photos of the vehicle, inspection of vehicle, verifying all documents were completed correctly, uploading pertinent information and emailing to appropriate parties as well as mailing originals to headquarters. Issued payment to customer and kept records of all transactions. Answered questions for customers and made them as comfortable as possible while handling the entire process as quickly and efficiently as possible.

December 28, 2011- July 2016

Shalimar Retreat & Athletic Center 203 Shalimar Street, Panama City Beach, Fl 32413

Supervisor Amanda Kramer

Sales/Marketing & Client Relations Director: Primary responsibility is for a seamless transaction from initial sales to providing a client’s stay is pleasant, insuring that they are return clients and booking open dates. This includes handling internet, phone (24-7), walk-ins, referrals as contacts as well as cold calls. Assist with marketing research and implementing new sales tactics as well as tours of the facility. Participate in workshops and community CVB/TDC and chamber meetings and events. Maintain contract book and follow up with inquiries. Partly responsible for sales growth from 2011 @ $800,000, to 2015 @ $1.8 million and 2016 projected @ $ 2.0 million plus.

Responsible for booking and property management of 3 houses on campus for year round short term rentals along with the groups that book our 720 bed dormitory facility for their vacations and or events on our 18 acre property.

General responsibilities include office management, accounts receivables/payables, maintaining calendar/schedule event spaces, lodging, meals and handling details of registration. Handle and coordinate all vendor and other business related calls and visits for facility and coordinate with employees and outside vendors schedules. Order supplies/check inventory and inspect and clean facility on a regular basis. Keep license, insurance and permits up to date as well as human resources. Manage initial interviews for employees, new hire paperwork/ insurance as well as payroll.

October 10, 2011 – December 6, 2011

Redpine Technologies, Inc 1022 W. 23rd Street, Ste 400 Panama City, FL 32405, 509-***-**** Supervisor Shad Wheeler

Accounts Receivable Representative: Responsibilities, primarily claims transactions resolutions for multiple offices. Downloading/uploading EOB’s and posting them to patients accounts, following up on denied or delinquent claims via phone or internet, also generating secondary claims and attaching primary EOB’s to be mailed. Other daily tasks are mail, filing,and assisting doctors and their staff with accounting issues.

January 25, 2009-October 7, 2011

NHC HomeCare 1830 Lisenby Ave Ste C Panama City, FL 32405, 850-***-****, Supervisor Susan Gibson

Billing Specialist: Responsible for 7 offices of approximately 1000 + patients for medical billing, coding, accounting and follow up for Medicare A&B, Medicaid, VA, PFFS, HMO, commercial, managed care and private billing. Other responsibilities include accurate accounting, posting, payments as well as adjustments, billing co-pays and co-insurance to patients after reconciling E.O.B. Verifying insurance benefits and eligibility, keeping daily and monthly reports updated, answering a multi-line phone, purging files, shredding documents and other general office duties. Quotas maintained.

October 21, 2008-January 24, 2009

Snelling Employment Agency, 850-***-****

Hired thru Snelling to work temporary/full time for NHC HomeCare.

February 13, 2007-July 2, 2008

Blue Cross and Blue Shield of Alabama, 450 Riverchase Pkwy, Birmingham, AL 205-***-****, Supervisor David Imbusch

Customer Service Representative: Provider Call center quoting health insurance benefits to hospitals, physicians and various other health care providers. Also assisted with questions regarding claims. Heavy call volume and quotas maintained.

Reason for leaving: Moved out of state.

January 15, 2001-February 2, 2007

Bellsouth, 308 Clinton Av W Huntsville, AL 35801m 205-***-****, Supervisor Angela Henderson

Customer Service Representative: Call center, taking calls from business customers to make payments via check or credit card. Responsible for negotiating payment arrangements and updating information on accounts. Worked with inner office departments to rstore service and trouble shoot disputed accounts. Heavy call volume and quotas maintained.

Bellsouth 600 N 19th St Birmingham, AL 35203 Supervisor Shonda Stevens

Customer Service Representative: Process order requests via on-line system for installation, removal or changes in service of circuits. Handle phone contacts with customer and inner office departments to resolve conflict with and negotiate dates for orders. Recorded data and notes and trouble shoot to correct errors to service orders in various stages of process.

Worked in Sales for a few months for additional experience.

January 2000-November 2000

Cosmetic Dentistry 1675 Montclair Road Birmingham, AL 35210, Supervisor Dr. Luis Cabrera, D.D.S.

Scheduling Coordinator: Schedule patients for dental hygiene and treatment appointments, log in/out lab work, follow up calls, present treatment plans and collect fees, check patients in/out and update all information for patients billing and medical history.

May 1996-January 2000

NewSouth Federal Savings Bank, 2198 Columbiana Road Ste 200

Birmingham, Al 35216 205-***-****, supervisor Carolyn Massie

Mortgage Loan Processor/Audit Funding Specialist: Take application from customer, process loan, submit to underwriting, prepare loan documents for closing, accounting for customer service dept, audit file after closing, submit file to servicing. Other office duties included daily PMI, Volume and Compliance reports, time cards, multi-line phone and ordered supplies

January 1996-May 1996

VIP Employment Agency Temporary/Full time for Newsouth Federal Savings Bank

1990-1996

Adamsville Elementary School 4600 Midway Road, Adamsville, AL 35005

Substitute Teacher, Office Aide, Special Education Aide

Responsibilities included the care of and well being of elementary and Special Ed. Students. Follow lesson plans, answer multi line phones, dispense medications, handle general office work in a very busy environment.

1987-1990

Motherhood

1987

Guaranty Federal Savings & Loans Roebuck Parkway, Birmingham, AL

Mortgage Loan Processor

Responsibilities included interviewing clients and taking their information for pre-qualification of mortgage loans. Processed mortgage loans to closing date. Answered multi-line phones, typing, filing, sorted mail and handled other general office duties.

1984-1987

AmSouth Mortgage Co. Inc. 1900 5th Ave. No., Birmingham, AL

Mortgage Loan Processor

Responsibilities include interviewing clients for mortgage loan pre-qualification. Processed mortgage loans to closing date. Answered multi-line phones, typing, filing, mail and general office duties.

1984

Hayes International 1943 N. 50th St. Birmingham, AL

Shipping Clerk

Responsibilities included Typing and filing shipping documents and invoices. Answered multi-line phones and handled general office duties.

Associations & Volunteer Projects

February 2011-2016

Woofstock (Regional event for Animal Rescue Foundation) Mobile, AL, Supervisor Amanda Kramer

Volunteer & Logistics Coordinator: Responsible for organizing volunteers and coordinate event needs such as vendors, tents, donations, supplies.

1994-1995

Area IV Director of Jefferson County Council of PTA

Responsible for contacting local PTA Presidents and informing them or recruiting them for any activities of the County PTA Council as well as meetings of the Board of Education. Also, assisted with events within the Council.

1993-1995

PTA President Adamsville Elementary School

Responsibilities include preside over public monthly meetings and special events. Organize various fund raisers and festivals. Attended various workshops and County Council Board meetings. Developed positive teacher-parent-student relationships thru activities, events and workshops.

1993-1995

Special OlympicsVolunteered to assist students and event coordinator with Olympics.

1991-1995

PTA Officer

Held various positions as an officer thru out these years. Mainly Secretary and Treasurer.

Assisted President with coordinating volunteers and events/fundraisers.

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