Amanda Benton

Mabank, TX ***** 1-903-***-**** ad3yc8@r.postjobfree.com

Summary

Well-rounded Office Manager possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Seasoned Office Manager offers 7-year background organizing administrative activities to facilitate smooth office operations. Polished in maintaining records, monitoring inventory levels and managing incoming and outgoing calls. Proficient in CRM and Quickbooks. Dedicated Office Manager with 7-year track record supervising company administrative and operational needs. Proactive and organized professional versed in documentation, compliance and cost control. Brings resourceful approach to training and employee management. Flexible Office Manager successful in coordinating event management, staffing and retention at or below established cost projections. Practiced in preparing error-free management reports and developing office budgets and schedules. Organized professional with in-depth knowledge of business rules and regulations. Well-coordinated Office Manager equipped to lead administrative teams to meet demanding performance targets. Expert in budget management, payroll administration and office organization. Recognized for maintaining smooth operations and enhancing team success. Experienced Office Manager and administration professional with 7 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Organized Office Manager with 7 years of experience optimizing productivity, efficiency and service quality. Reliable in supporting key leadership with advanced organizational skills and business acumen. Expertise includes personnel and records management with focus on continuous improvement. Dependable office management professional brings 7 years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence. Specializes in fast paced office environments. Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs. Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management. Motivated Office Manager with proven track record in staff recruitment, training and oversight. Expert in CRM and office management system operations for routine use and continuous optimization. Detail-focused approach to resource management and day-to-day planning. Well-organized Front Office Manager possessing strong leadership and planning abilities developed over 7-year career. Motivated to improve operations and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements. Results-oriented Office Manager equipped to maintain and manage office systems. Meticulous and collaborative professional equipped to independently manage daily needs and special projects. Promotes excellence in demanding, deadline-driven environment. Ambitious Office Manager dedicated to providing inherent business acumen to deliver outstanding administrative success. Polished in monitoring inventory levels, coordinating personnel activities and reviewing files and records to obtain information. Results-oriented professional possessing positive attitude and strong work ethic. Resourceful Office Manager with more than 7 years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres. Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments. Ambitious and driven manager with solid history of success in pipeline operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 7 years of related experience and pursuing new professional challenges with room for advancement at an accounting company. Service- driven professional with 7-year background in management. Personable and reliable desiring opportunity to use bookkeeping and accounting in busy environment. Diligent senior manager with over 7 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance. Accomplished Program Manager versed in budget administration, project management and team leadership. Decisive, persistent and responsive to changing business needed. Ready to leverage expertise and 7 years of finance experience to expand revenues. Veteran Program manager bringing 7 years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker. Confident senior manager with exemplary bookkeeping and payroll skills. Successful leader with more than 7 years in business. Dedicated to best-in-class customer service and known for effective problem-solving abilities. Accomplished senior manager recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in Quickbooks, CRM and payroll. Skills

Budgetary Planning

CRM and office management software

Proposal writing

Project management

Training and coaching

Invoicing and billing

Senior leadership support

Workforce Management

Customer relations

Data entry

Accounts payable and receivable

Banking operations

Expense reporting

Report writing

Event coordination

Scheduling and calendar management

File and data retrieval systems

Billing

Contract development and management

Capital improvement planning

Issue and conflict resolution

Systems and automation applications

Key accounts and territory management

Experience

OFFICE MANAGER 02/2015 - 01/2022

Ritter pipeline - Carthage, TX

Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Maintained impeccable office organization to support efficiency, professionalism and performance objectives. Managed office inventory and placed new supply orders. Handled scheduling and managed timely and effective allocation of resources and calendars. Used judgment and initiative in handling confidential matters and requests. Administered payroll and maintained proper documentation of employee personnel. Reviewed files and records to obtain information and respond to requests. Consulted with management to resolve equipment performance and output quality problems. Managed, scheduled and coordinated office functions and activities for employees. Monitored payments due from clients and promptly contacted clients with past due payments. Implemented and maintained company protocols to facilitate smooth daily activities. Interpreted and communicated work procedures and company policies to staff. Implemented corporate or departmental policies, procedures and service standards in conjunction with management.

Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts. Prepared meeting agendas and recorded and transcribed minutes. Coded and entered daily invoices with in-house accounting software. Coordinated office activities and operations to secure efficiency and compliance with company policies. Elevated customer satisfaction ratings by promptly resolving client and case issues. Automated office operations for managing client correspondence, payment schedules and data communications. Wrote professional business correspondence to maintain strong line of communications. Supervised company transitions, system conversions and office moves. Negotiated with vendors to determine optimal material purchase pricing. Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.

Managed office budget to handle inventory, postage and vendor services. Automated office operations, managed client correspondence and tracked records. Booked hotel rooms, car rentals and flights for company trips and conferences. Prepared and made daily deposits and assisted with invoice processing and bank reconciliation. PHLEBOTOMIST 10/2008 - 01/2014

Elite Lab Services - Tyler, TX

Maintained fully-stocked phlebotomy cart, carrier and station. Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture. Verified collection orders and communicated discrepancies to nurses. Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment. Prepared and packaged specimens for courier transport. Compiled and submitted data for demographic research. Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.

Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum. Identified patients using proper procedures prior to specimen collection. Transported specimens following established protocol for temperature and light. Collected specimens for drug screens, paternity tests and alcohol tests. Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.

Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.

Labeled blood vials with critical information like time of collection, date and patient name. Prepared blood-collecting equipment to draw blood and safely store and transport samples. Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety. Drew blood from patients to collect samples using venipuncture and following aseptic techniques. Labeled patient samples, double-checking information for accuracy. Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws. Used aseptic techniques to maintain specimen integrity. Disposed of used needles in sharps containers to avoid accidental needlesticks. Sanitized work area after every patient to prevent contamination and spread of disease. Interviewed patients to verify test requisitions and patient identity. Properly stored and transported specimens to prevent loss and delays. Coordinated workflow based on stat, schedule, or outpatient needs. Collected blood samples from 100 individuals per day, maintaining consistent patient flow. Enforced infection control and sharps disposal procedures to protect patients, co-workers and self. Interviewed patients and documented details to update and file paperwork. Used multiple electronic medical software to conduct patient intakes and send correspondence. Verified quality of specimens by centrifuging specimens for logistics courier to pickup. Interacted with patients to gather and record data prior to blood draws. BANK TELLER 06/2003 - 09/2008

Cedar Creek Bank - Seven Points, TX

Cashed customer checks, verified identification and checked account balances in accordance with bank policy. Reconciled cash and checks against computer records at end of shift. Responded and assisted customers with account inquiries and updates. Entered transactions into computer and issued customer receipts. Explained bank services, financial products and applicable fees to customers. Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs. Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse. Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.

Ordered checks, placed stop payment orders and conducted additional special services for customers. Met or exceeded sales goals by promoting bank products and services in customer interactions. Demonstrated expertise in identifying and mitigating potential fraud and transaction risks. Identified and reported suspicious behavior to security personnel as appropriate. Welcomed customers and offered pleasant service during entire transaction. Opened new checking, savings and lines of credit for customer accounts. Took on additional shifts during busy periods to minimize staffing shortages. Served large number of customers during high volume shifts and remained composed and professional in stressful situations.

Maintained confidentiality of bank records and client information. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Adhered to financial services security and audit procedures. Trained employees on cash drawer operation.

Directed specific questions to appropriate branch personnel. Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds. Cross-sold bank products by answering inquiries, informing customers of new services and promotions. Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.

Counted drawers and reconciled remaining cash to accost for deposits and dispersals. Delivered exceptional service to customers in person or over telephone. Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.

Built and maintained client relationships through quality, personalized interactions. Entered customer transactions into computers to record transactions and issue computer-generated receipts. Education and Training

TVCC - Athens, TX Phlebotomist

Phlebotomy, 05/2003

Mabank High School - Mabank, TX High School Diploma 05/1998

Additional Information

Scheduling Accounts Payable

Data Entry

Billing

Payroll

Receptionist

Microsoft Excel

Office Management

Microsoft Office Word

Outlook Skills

Google Sheets

Quickbooks

Certifications

Quickbooks Training - 2015

Certified Phlebotomist, - 2003

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