NICOLE ZAVALA

Stockton, CA. *****

209-***-**** - ad3yb8@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated and enthusiastic individual seeking to secure a position in a call center environment. Committed to providing exceptional customer service and fostering positive relationships to contribute to the success of the organization. Eager to gain experience and learn new skills while delivering excellent support to customers. SKILLS

Excellent verbal and written

communication skills

Ability to handle high-volume calls

Strong problem-solving and analytical

skills

Proficient in computer applications,

including Microsoft

Detail-oriented and organized

Ability to work well under pressure

and in a fast-paced environment

Exceptional interpersonal skills and

ability to remain calm in challenging

situations

Relevant Coursework

Customer Service Essentials

Communication Skills

Basic Computer Applications

Introduction to Business

WORK HISTORY

05/2021 to 11/2023 Office Assistant

101 Paintworks Auto Body – Burlingame, CA

Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Streamlined communication between departments for better collaboration and increased productivity.

Expedited document processing with accurate data entry and timely filing. Increased customer satisfaction by providing professional and courteous front desk support.

10/2018 to 01/2021 Customer Service associate and signage/price merchandiser Food 4 less

Provided exemplary customer service and resolved complaints and inquiries over the phone - Assisted customers in navigating the company's website and using various online tools - Collaborated with team members to meet or exceed performance goals and targets - Demonstrated effective communication skills to ensure customer satisfaction - Documented and updated customer information accurately in the database

02/2015 to 05/2017 CardioNet

A cardiac event monitor tech is responsible for monitoring and analyzing cardiac events in patients

Some of the job duties of a cardiac event monitor tech include: -Monitoring and recording cardiac events, such as arrhythmias, palpitations, or chest pain, as reported by the patient

Analyzing and interpreting recorded data to identify any abnormal cardiac events Maintaining accurate and detailed records of patient monitoring and any interventions performed.

EDUCATION

2002 High School Diploma

Lincoln High School, - Stockton, CA

2014 No Degree: EKG Tech Certificate

Boston Reed Colloge - Lodi, CA

CERTIFICATIONS

Typing Certificate

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