Customer Service Territory Sales
Resume:
Tracy Thomas
**** ********** **.#**** *******,Tx. 77014
225-***-**** *****.*********@*****.***
Merchandiser Territory Sales Manager Acosta as a territory manager
Dynamic and versatile sales professional with 9 years of experience in servicing sales territories and generating revenue growth through product merchandising and customer service. Versed in developing and implementing unique winning strategies and solutions in highly competitive markets snacks and convenience food segment, with a focus on building long-term customer relationships. Identify and resolve customer decision barriers to close the sale. Utilize consultative selling techniques through complex and multi-level sales processes.
Promotions Rollout
Product Strategy
Shelf Space Oversight
Business Development
Customer Service
New Product Introduction
Product Presentations
Territory Expansion
Industry Trends
Territory Management
Sales Techniques
Solution-Selling Strategies
PROFESSIONAL EXPERIENCE
FedEx- Houston, TX October 2017-Present
Package Handler
Assist in Office Administration
Kellogg Company – Houston, TX Baton Rouge, LA May 2008 – August 2017
Manufacturer and marketer of ready-to-eat cereal and convenience foods with $13 billion in annual sales.
Territory Sales Representative
Developed and executed strategic sales plans while running sales territories for various sales representatives. Represented Kellogg to customer base within territory. Supported existing account base while pursuing new business. Delivered decision maker sales presentations and product demonstrations. Identified customer product requirements and communicated value propositions. Wrote orders in alignment with company shipment policies and key customer inventory policies. Rotated building display and endcaps. Assisted with customer inventory management.
§Recognized for being a key contributor to company and region achieving 100% of sales goals.
§Communicated marketplace-focused intelligence to management and marketing decision makers to assist in development of merchandising, tools, promotions, and product portfolio.
§Ensured setting of customer planograms to established standards.
§Collaboratively pursued additional display opportunities with store personnel based on rate of sale and location relevance that make sense for customers, consumers, and Kellogg.
§Executed corporately negotiated product promotions at store level, driving incremental visibility and ensuring accuracy of product pricing and merchandising.
§Collaborated with other territory sales professionals to improve key customer relationships and achieve objectives set by management.
Nabisco (now Snack Works) – Baton Rouge, LA September 1998 – April 2008
American manufacturer of cookies and snacks headquartered in East Hanover, NJ.
Territory Sales Representative
Implemented territory / account plans through prioritization provided by regional leadership. Built displays and endcaps. Wrote store orders for products. Addressed customer issues raised at location level. Created and managed sales funnel based on account portfolio and worked leads with prospects in territory, converting new business opportunities. Maintained continuity of business and ensured account profitability.
§Delivered high levels of customer satisfaction through consistent service delivery to customers.
§Communicated with store managers on sales strategies and progress.
§Managed territories of other sales representatives simultaneously during extended absences during vacation.
Additional Experience: Merchandiser § Walmart Superstores – Baton Rouge, LA August 1998 – March 2008
Tax Filming Associate § LA Department of Revenue – Baton Rouge, LA Seasonal
2.5 years of coursework toward Bachelor’s degree
Southern University – Baton Rouge, LA
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