PAVAN KUMAR DENDULURI

E-Mail: ad3yat@r.postjobfree.com Mobile: 097********

OPERATIONS / HR & PAY ROLL PROCESS / OFFICE ADMINISTRATION

Expertise in organizational systems & procedures and contributing towards improved organization performance, heightened productivity and enhanced internal controls.

CAREER OBJECTIVE:

HR professional with 3 years of core HR operations, office administration and payroll processing experience

Having experience more than 11 years in Operations, Administration and Customer Service in Financial domain

AREA OF EXCELLENCE

~ Operations ~ Customer Service ~ Business Administration

~ Vendor Management ~ MIS Reporting ~ Channel partners handling

Nichino India Private Limited (Nov 2020 to October 2023)

Worked as HR – Executive from November 2020 to October 2023

Implement, review, redesign and introduce HR policies.

Participating employee recruitment process in the connection of selection, documentation and payroll process and exit formalities like full and final settlement

An effective team member with excellent communication, co-ordination & client facing skills

Handling day-to-day issues of employees with ease.

Ensuring the statutory compliance like- PF, ESI, Bonus, Minimum wages, Maternity act, employment exchange, payment of wages Act etc., meet no deviations.

Provide management inputs for strengthening internal compliances as required by the law.

Payroll Activities:

Maintenance of attendance through computerized system.

Employee code / ID cards etc... allotment

Generating reports like late coming, absenteeism, Present Summary Report etc

Payroll process through computerized system

Generating Pay -slips, Pay sheet and other Reports etc...

Talent Management:

Work closely with the business leaders to understand the mandate specifications and maximize the effectiveness of recruitment process.

Maintaining MIS, Recruitment tracker and Implementing Employee Retention policy to retain the best talent.

Exit Formalities

Coordinating with the employees in completing the exit formalities following with exit interview. Coordinating with the Line Managers of the respective departments for their Employees Exit formality. Taking care of all the Employee login access is deactivated for the left and absconding employees.

Processing Full and Final Settlement to the relieving Employees. Processing Experience and Relieving Certificates.

VEDAVAAG SYSTEMS LIMITED (June 2018 to April 2020)

Promoted as Regional Executive from Coordinator.

Proactively makes recommendations on how to enhance customer satisfaction, and improve operational effectiveness and efficiency

Handled all employees payroll processing, PF and ESIC registration in the system.

Providing analysis and working in financial projects to facilitate process improvements

Guided to all CSP executives regarding new business Operations end to end.

Insurance domain

Mock audit conducted during the CSP visits and guided to team time to time

SBI Life Insurance Co. Limited - career path (Oct2006 to May 2018)

Worked as a Sr. Executive from Oct’2006 to May 2018 with SBI Life Insurance Co. Ltd., Hyderabad with various departments like Training, Bancassurance and Corporate Agent verticals successfully

SBI Life - Corporate Agent & Broking Vertical (July 2014 to May 2018)

Handled corporate agent and customers in new business logins and issuance.

Collecting the necessary documents and verification of confidential client data.

Identify differences within KYC records, highlight and escalate any discrepancies to sales & Ops team

Handled MIS reports & other statements with a view to apprise management of process operations and assist in critical decision-making process

Supported in Claims investigation and settlement.

Analysis of risks in the documentation.

Identifying the ‘Key Risk’ areas & also finding process gaps in ongoing business process.

Ensuring for best quality reports with defined TAT.

Five new Corporate Agents created successfully in IRDAI portal

Tracks monthly/quarterly/YTD Summary Reports by Corporate Agents and broker as activity to ensure 100% achievements and to complete MDRT.

Handled more than 12 Corporate Agents & Broking Partners in Andhra Pradesh and Telangana

SBI Life – Bancassurance vertical – April 2010 to June 2014

Handed privilege customers in Customers Service at Branch level

Responsible for processing and underwriting core Bancassurance proposals in the region level

Preparing MIS (FTD, MTD & YTD) reports & other statements

MIS for sales team to update the goals and targets on daily/weekly/monthly basis.

Providing customer support to High Value Accounts through regular interaction.

Increased branch persistency levels with 150 % by collecting renewal premiums for lapsed/technical lapsed policies.

SBI Life - Training Department - Oct 2006 to March 2010

Worked as Admin support in Training Department.

Imparting continuous on job training employees at MPC/SO for enhancing their productivity & operational efficiencies through knowledge enhancement / skill building

Provided training to the employees and sales force and improve awareness on regulatory compliances, ethics, claims process, documentation, complaints case studies, risk, Good Sales Practices by way of conducting training sessions with training department.

Coordinating with Head office and Regional Level HR to conduct new recruited employee Training programs.

Managing & ensuring Service level agreement TATs across training & policy servicing processes.

EDUCATION DETAILS

M.B.A. (FINANCE) Master of Business Administration in Finance from Madras University

B.Sc. (M.P.C) from Andhra University

SKILLS

Self-starter with a high degree of energy and initiative

Strong analytical and presentation skills

Strong multi -tasking and problem-solving abilities

Possess excellent analytical, communication and negotiation skills.

PERSONAL DETAILS

Full Name : Denduluri Pavan Kumar

Marital Status : Married

Languages Known : Telugu, Hindi and English

Address : Plot no. 3 & 4A,

Vasanth Kunj Building,

Chintal,

Hyderabad – 500055.

DECLARATION

I, D. Pavan Kumar, declare that all the above information given is correct.

Date:

Place: Pavan( Kumar)

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