Terrence D. Dillard

312-***-****

**** *. ****** ****, *******, Illinois 60615

ad3yah@r.postjobfree.com

Objective

I am seeking to further develop my skills with a strong company that offers comprehensive training and an opportunity for professional growth.

Skills & Abilities

• Extremely organized while paying special attention to detail

• Self-motivated; able to take initiative

• Works well independently and in collaboration with others

• Great communication, problem solving, and decision-making ability

• Strong customer service

• Able to remain calm in stressful or emergent situations

Experience

2017 - 2023

Patient Transporter, Rush University Medical Center

Transport patients (moving and aiding patients) and patient-related items throughout the hospital complex; help people onto transporting devices such as wheelchairs or gurney and secure them in place.

Wheel or carry the device to the proper location.

Physically handle the people with care at all stages to avoid pain and prevent injury.

Answer basic questions, such as letting the patient know where she or he is going.

Transport specimens, equipment, medical records, lab results, and mail to different places

Execute Safety Precautions; follow procedures to keep operations flowing and maintain a safe environment.

2022 – 2022 PRN

Clinic Coordinator, Rush University Medical Center (Vaccine Clinic)

Performs clinic activities including answering telephones, patient and visitor reception, and administrative office duties.

Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.

Accesses EPIC to retrieve referrals, orders, and other documentation.

Assists patients with Release of Information requests; maintains and retrieves medical records per HIM and office protocol.

Addresses patient calls efficiently and courteously.

Takes accurate, clear, and concise messages that provide sufficient.

Schedules, cancels, and/or reschedules patient appointments, as assigned.

Places reminder calls or sends information to patients in advance of their appointment per office policy.

Problem solves issues by seeking out the appropriate resources.

Works collaboratively as part of a team; works well independently.

2011 - 2017

Environmental Service Specialist, Rush University Medical Center

Maintained environmental and infection control standards within established policies and procedures of the health care center.

Provided quality improvement and infection control experience.

Performed a variety of general cleaning tasks to maintain patient rooms, offices, hallways, and other assigned areas of the facility.

Displayed strong skills in customer service, time management, and problem solving; answers all customer concerns and complaints with Rush University Medical Center mission statement in mind “I care, I connect.”

Education

East West University – Chicago

2006-2008

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