Joy Henderson

410-***-**** ad3yad@r.postjobfree.com Cambridge, MD 21601

SUMMARY

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.

SKILLS

Knowledge of leasing and market conditions

Multi-family property management

Personable

Team player

Microsoft Office

Skilled multi-tasker

Meal Preparation

Chronic Disease Management

Mobility Assistance

Compassionate Client Care

Care Plan Adherence

Behavioral Management

Patient Companionship

Documentation

Basic Housekeeping

Incident Reporting

Progress Documentation

HIPAA Compliance

Complex Problem-Solving

Direct Patient Care

Supportive Companionship

Knowledge of State Regulations

Patient Assessments

First Aid and CPR

Time Management

Patient Management

Medication and Appointment Reminders

Relationship Building

Respectful and Compassionate

Multitasking and Organization

Flexible Schedule

Medication Administration

Records Maintenance

Client Transportation

Medical Records Management

Verbal and Written Communication

Dependable and Responsible

Care Plan Management

Quality Program Protocols

Strong Ethics

Problem-Solving

Indirect Patient Care

First Aid and Safety

Insurance Billing Procedures

Records Management

Cleaning and Sanitizing

Computer Skills

Phone and Email Etiquette

Patient Flow

Workload Management

Medical Software Applications

Appointment Scheduling

Attention to Detail

Medical Records Maintenance

OSHA Compliance

Patient Relations

ICD-10 Coding

Physician Assistance

Medical Procedures

Insurance Verification

Medical Terminology

Meeting Planning

Electronic Charting

Healthcare Coding Competency

Accounting

Bookkeeping

Knowledge of Medical Terminology

Patient Referrals

Specimen Collection

Transcription

EXPERIENCE

Caregiver, Comfort Keepers, October 2019-Current

Easton, MD

Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.

Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.

Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.

Monitored vital signs including blood pressure, temperature and pulse rate.

Prepared meals according to dietary requirements and assisted with feeding when necessary.

Administered prescribed medications on a timely basis following care plan instructions.

Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.

Accompanied clients to social events such as movies or plays.

Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.

Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.

Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.

Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.

Participated in team meetings regarding client progress or concerns raised by family members.

Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.

Performed light housekeeping tasks related to the client's care such as laundry and changing linens.

Educated families about available resources for home health care services in the local community.

Ensured compliance with all applicable laws, regulations and standards governing home health care services.

Respected the rights of each individual client while maintaining confidentiality of all personal information.

Developed plans for respite care when needed based on availability of family members or other caregivers.

Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.

Supported bathing, dressing and personal care needs.

Maintained clean and well-organized environment for client happiness and safety.

Improved patient outlook and daily living through compassionate care.

Laundered clothing and bedding to prevent infection.

Assisted with meal planning to meet nutritional plans.

Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

Followed care plan and directions to administer medications.

Drove clients to shop for groceries, attend doctor appointments and run errands.

Aided with mobility and independence for disabled individuals and continually monitored safety.

Followed safe lifting and transferring techniques to transport residents.

Encouraged residents to participate in activities of daily living to enhance personal dignity.

Monitored vital signs and medication use, documenting variances and concerning responses.

Reported concerns to nurse supervisor to promote optimal care.

Assisted clients with maintaining good personal hygiene.

Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.

Helped clients get in and out of beds and wheelchairs.

Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.

Built strong and trusting rapport with clients and loved ones.

Monitored health and well-being of clients and reported significant health changes.

Owner Operator, M&D document service, March 2006-Current

Cambridge, MD

Maintained confidentiality of client information.

Delivered prompt, accurate and excellent customer service.

Processed treasury, taxes . obtained favorable settlements in over 100%

Seasonal

Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.

Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.

Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.

Identified potential risks associated with operations in order to minimize liabilities.

Established pricing models that balanced competitiveness with profitability goals.

Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.

Delivered excellent customer service to clients and fellow employees.

Property Mananager, Bailey's Construction LLC, March 2010-September 2017

Easton, MD

Increased sales by 17% over a two-year period. Reviewed completed applications and assessed household information against file history and program regulations.

Conducted inventories of and delivered building supplies.

Prepared and submitted monthly tenant visit logs in a timely manner.

Created staff schedules in response to community needs.

Wrote clear and concise owner's reports based on findings from quarterly financial statements.

Monitored all infrastructure and building expenses and reviewed and approved invoices.

Handled customer complaints personally to verify they were properly handled.

Notified property manager when change in existing tenants circumstances might affect continued eligibility.

Conducted annual re-examination appointments and housekeeping inspections.

Monitored and documented all income, including delinquencies.

Conducted apartment tours for potential tenants and answered any questions.

Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.

Collected and kept careful records of rental payments.

Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.

Developed and implemented effective leasing strategies to maximize occupancy rates.

Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.

Negotiated leases, rental agreements, and other contractual documents related to property management activities.

Managed all maintenance requests from tenants in a timely manner.

Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.

Ensured that all rent payments were collected on time by following up with delinquent tenants.

Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.

Established policies regarding tenant relations and enforcement of rules and regulations within the properties.

Processed evictions when necessary in accordance with state laws and procedures.

Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.

Monitored market trends to ensure competitive pricing structures for units under management.

Advised owners on potential improvements or investments that could increase the value of their properties.

Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.

Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.

Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.

Medical Receptionist, Dr. Syed Ali, March 1998-March 2006

Easton, Md

Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date

Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.

Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.

Pleasantly greeted each patient and offered the desk sheet for easy sign-in.

Took messages from patients and relayed them to the appropriate sta

Processed patient payments and scanned identification and insurance cards.

Set up appointments for physician visits and procedures using calendar software.

Handled all office supply ordering including ink cartridges, toner and paper

Escorted patients to examination rooms and prepared them for physician exams.

Observed strict confidentiality and safeguarded all patient-related information.

Recorded patients' medical history, vital statistics and test results in medical records.

Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.

Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.

Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.

Performed lab tests and communicated results.

Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.

Greeted and checked in patients, updating patient information in computer system.

Verified insurance coverage for appointments and collected co-payments as required.

Scheduled patient appointments, verifying accuracy of appointment times with providers.

Answered incoming calls, responding to inquiries from patients and other medical offices.

Prepared charts for new patients, ensuring all necessary forms were completed correctly.

Assisted with filing of medical records and documents, maintaining accurate electronic files.

Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.

Performed data entry tasks related to billing and collections procedures.

Processed referrals for specialist care when requested by physicians or patients.

Maintained supply inventory for office area, ordering items as needed and stocking shelves.

Checked patients in and out for appointments and collected co-payments.

Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Called patients to confirm scheduled appointments and obtain additional details.

Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Entered insurance, demographics and health history into patient database.

Answered multi-line phone system and directed callers to requested personnel and departments.

Delivered high-quality administrative and customer service to sustain patient and work flows.

Protected patients by observing strict HIPAA guidelines.

Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

Took messages from patients and promptly relayed to appropriate staff.

Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.

Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.

Trained new staff on office procedures, insurance processes and medical terminology.

Informed patients of financial responsibilities prior to rendering services.

Applied knowledge of medical terminology and insurance processes to support office administration productivity.

Straightened up waiting room to maintain neat and organized space.

Conducted patient intake interviews to collect medical information and insurance details.

Compiled physical and digital documents, charts and reports.

Gathered, transcribed and typed medical information into charts.

Adhered to HIPAA requirements to safeguard patient confidentiality.

EDUCATION AND TRAINING

Paralegal Certificate

Paralegal, Barclay Career Business School, Washinton DC June 1989

Associate of Arts

Buisness Management, Fashion Art institute, Dallas Tx May 1985

Certificates ( Medical Terminology,HCPC coding, Customer Service)

Easton Memorial Hospital

ACTIVITIES AND HONORS

Daughter Of Bright with pride Elks lodge Maryland 21601

Member, Alumni Association

COMMUNITY SERVICE

I have served on many community sevice committees while being a daughter of the Elks. Trustee, second vice, past state president among other charitable organization, Organized the annual Easter egg hunt, Back to school supplies drive, along with assisting with the annual Elks parade held every year.

REFERENCES

Berttina Deedon

Dover Delaware

410-***-****

Tasha Butler

Easton, Maryland

410-***-****

Gwen Camper

Cambridge Maryland

443-***-****

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