Demetrio Cordero

IT professional with proven expertise in supporting and optimizing performance of

operating systems, hardware, and software, including installation, configuration, and preventive maintenance

1470 Amsterdam Ave

New York, NY 10027 917-***-****

ad3y9z@r.postjobfree.com

EDUCATION

ASA College, New York — Computer Information Technology FEBRUARY 2014 - SEPTEMBER 2016

UTESA, Dominican Republic — Bachelor Degree in Marketing September 2000 - SEPTEMBER 2003

EXPERIENCE

IT Technician, New York—Freelance Tech. Support

MARCH 2015- PRESENT

● Provided over the phone and in home technical support to clients.

● Resolve various service issues, including (but not limited to) software troubleshooting, hardware and display failures, and printer problems.

● Supported mobile devices, including iPads, iPhones, Android phones and tablets.

● Established customer/caller relations using excellent communication & interpersonal skills

● Contacted customers regarding repair status, soliciting additional information, and provided work estimates.

● Supported security related issue with successful virus detection and removal. Century 21, Dominican Republic— Realtor

AUGUST 2008- MARCH 2013

● Managed client database and followed up with clients regularly.

● Organized proper information and conducted Buyer and Seller consultations.

● Successfully negotiated contracts for Buyers and Sellers.

● Processed deposit accounting and tenant chargebacks.

● Used computer

knowledge, which

includes but is not

limited to: Microsoft

office, word, excel,

CRM programs.

SKILLS

Technical Troubleshooting

Hardware configurations

Software installation

Problem Diagnosis

System disassembly

Preventive Maintenance

Phone & Online Support

Customer Service

Complaint Handling

LANGUAGES

Spanish native fluent

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