Kebba Conteh

Edinburgh EH** ad3y7z@r.postjobfree.com 074********

Work Experience

Total Facilities Cleaning Ltd Dec 2018 todate

Cleaning of UPS warehouse

Sweeping and mopping

Machine scrubbing

Wall washing

Cleaning the car park

Arcus Facilities Ltd Nov 2018 todate

Clean Sainsbury Supermarkets

Toilets

Shelving

Floors

Canteen

Entrances

Car park

Offices

Collecting bin and recycling

Café and kitchen

Microwaves

Deep cleaning the kitchen, Bakery, Deli, chillers and freezers, all high risk areas

Spectrum Services Ltd Nov 2017 to Sept 2018 Nights

Cleaning of a call centre, all offices,, hall, stairs, corridors, showers, baths, toilets and urinals. Empty all bin. Vacuum and mop. Clean car park.

Cleaner Quay Community Improvements Oct 2015 Dec2017

Office cleaning, toilets, reception, scrubbing and buffing, window cleaning, stair cleaning, sweeping and mopping, stripping and polishing, removing marks from walls, and deep cleaning as well.

Contracts Manager JKoms Cleaning & Recruitment Agency Dec 2014 to Sept 2015.

Recruiting and training of cleaners

Costing and price jobs

Building cleaning teams

Site inspections

Ordering materials

Preparation of wages

Enforcing Health and Safety and COSHH

Restaurant and kitchen cleaning including vents and fryers

Care Assistant March 2009 t0 AUG 2014

Responsibility of caring for independent own home residents by providing a service of care that included cleaning washing bathing cooking and many more.

Site Manager

Dynamiq Cleaning Ltd February 2000 to January 2009

To recruit cleaning Operatives, train and retain

To conduct yearly refresher training for existing operatives To order chemical and materials for the contract

Site Inspections and audits

Monthly report writing of all contracts

Monitoring usage of chemicals and materials in all sites Preparation of wages

Costing and pricing of jobs

Arranging and managing of Monthly, quarterly, six monthly, bi-annual and annual cleans of all sites within the contract

Monthly meetings with clients Management monthly meetings Conducting disciplinary procedure

To conduct a sound management over the contract, to meet the standards of service delivery within the contract. I have met all contractual obligation, key performance targets and business goals. I can make sure that all equipment, materials and operatives are deployed in the most efficient way to meet business goals.

I am trained BICS Stage1and 2, also trained as a health and safety officer, and management of Disciplinary and Redundancy. I can operate all cleaning machines available in the cleaning industry. Ensuring efficiency and service delivery through productivity and innovation.

Creating a culture within the team that embraces change

Ensure that the service within my region excels both in terms of customer service, customer satisfaction and quality, ensuring that the business has the potential to grow its corporate client base and always supplier of choice.

Ensuring compliance with health and safety legislation and company policies, promoting and ensuring zero harm.

I have excellent communication skills at all levels, ensuring strong customer relationship and employee engagement.

Expert knowledge of the cleaning industry

Proven experience in managing multiple site, with diverse skill sets and levels

Proven experience of leading a team of supervisors, managers and cleaners within the industry I have strong IT Skills including Microsoft word, excel and powerpoint

Cleaning Contract Manager Crystal Palace National Sports Centre

Dynamiq Cleaning Ltd 2004 to 2005

Supervising and management teams of employees to develop effective working relationships with all colleagues to identify and address current and future business need to undertake investigations and inspections on service delivery, problems or complaints, liaising with clients and providing reports including recommendations.

Supervise all operations to ensure that quality assurance accreditation is maintained in the provision of responsive, value-for-money, customer-oriented services.

Supervise resources within financial regulations and targets to maximise profits. To recruit, induct, train all news staff

To order all material, equipment's and machinery, also control the usage of material equipment's, maintenance and proper storage of all material equipment's an even transport.

Undertake all task required outside normal working hours to meet business needs e.g. emergency call- outs.

Ensure that health and safety policy is implemented within all contract areas to ensure subordinates are aware of their responsibilities to maintain a safe and environmentally friendly place to work.

I undertake all administrative duties required, using in formation technology.

Recently attended a week course on building presentation for cleaning managers, topic covered; bulk rubbish, steam cleaning, bio hazards, risk assessments of chemicals, health and safety, types of

various cleaning maintenance, graffiti and chewing gum removal, manual handling, lifts and elevators, accommodation (offices and associated areas, kitchen toilets, stair and landings, entrances facial stonework, different types of floors, and Many more.

Site Manager, TESCO MEGA STORES, Colney Hatch Lane and Bow Stores

Barklands Nationwide Cleaning and Facilities Services December 1996 to June 2004

To exercise good management over an operational area, implementing accredited cleaning standards of services to a widespread area in accordance with directions from senior operations manager and company regulations meeting all contractual obligations, key performance indicators and business goals. To ensure that all necessary equipment, material and personnel resources are deployed in most efficient way to meet performance targets an in accordance with company regulations. To develop effective working relations with all colleagues to identify and address current and future business needs, responsible for thirty one sites preparing wages, employ and train new entrants.

Order materials, prospect for new clients, and ensure health and safety policy is implemented at all

times. Conduct staff appraisals. Conduct monthly training programmes for both supervisors and other employees. Attend client's monthly meetings and write reports.

Area Manager Training and Insights Barklands Nationwide Cleaning and Facilities Services 1997 to 1997

into Information Technology

Assistant Manager 7- Eleven Retail Shop 1995 to 1996

Responsible for staff rota's, collection and documentation of sales. Banking, stock control, recruitment and training. Health and safety, and shop security.

Assistant Housekeeper

Vanderbilt Hotel - Gloucester Road Station 1991 to 1994

Gloucester Road

Welcome guest into the hotel. take their luggage's and baggage's to reception. Help them sign for the rooms and collect keys. Take things either to their rooms or storage signed recorded. Reception duties receive calls, make reservations, verify guest by checking documents and recording them. Take calls from guest about places to visit e.g. restaurants, cinema, theatre, night clubs, taxis and many more. Ensure security for the building, guest and property. Report and record anything suspicious either to the police or the duty manager. Ensure cleanliness for the whole building especially the front both

in and out. Make sure health and safety checks are in place. Finally think of new ways to make the stay of the guest happy and interesting so that the hotel can continue to benefit from new customers and repeat bookings. Room preparation. Changing of linen and replenishing consumables. Laundery service. Using the right chemicals for each area of the rooms. Ensuring Health and Safety is enforced and obeyed. Train new starters and retrain existing staff. Prepare wages, shift rotas. Check that the

highest standard is maintained. Perform quality audits and keep records. Have an eye for detail. Report any shortfalls in standards to management and immediately planned and make corrections. Report any health and safety hazards to management.

Education

Diploma in Management Studies

School of Finance and Management 1995 to 1996

Advanced Diploma in hotel

Restaurant and Institution and Tourism Management 1990 to 1994

Certificate in Pass

Teachers college 1976 to 1979

A-Levels in English Gambia High School 1969 to 1976

Skills

TRAINING (10+ years), CUSTOMER SERVICE (8 years), RECEPTIONIST (8 years), RETAIL SALES (8 years),

CASH (Less than 1 year)

Additional Information

SKILLS

In all the above jobs, I have and intensive computer and cash register training. I am able to use all kinds of software in any work situation. I have experience in customer services. I have good

communication skills, both written and oral, with a capacity to present information and achieve the desired aim. I have an effective personality with the ability to get along with people, both inside and outside the company. I am good at employing tact, patient and tolerance to deal with pressurised and difficult situation. I am a good team worker, and a strong believer in team spirit to achieve results. I am a good motivator as well who look after staff to encourage them to work untiringly to achieve results. I effectively train my staff in all areas of cleaning to make them versatile and flexible. I am flexible and adaptable, I am well trained, able to operate all cleaning machineries, and I am BICS trained also. I can deliver real improvements in safety, performance, customer service and business efficiency. Finally aim a hands on person who fully participate in all periodic and normal cleans.

I have a clean full UK driving licence.

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