AHMAD MUHAMMAD

ad3y6o@r.postjobfree.com 718-***-**** Talmadge, CA 92115

Summary

My objective is to acquire and maintain a role in Technical Writing at a reputable company. I am a self-motivated writer with excellent technical writing skills and over 3 years of experience in technical and process writing. Highly skilled in producing clear and concise documents, reports, SOPs, and various other forms of communications distributed to different audiences in multiple content formats. With me comes a strong leadership mentality, the ability to meet deadlines, deliver results with a bias for action, a customer-obsessed mindset, and a proven proficiency in digital marketing, SEO, and content marketing.

Skills

• Masterful use of Microsoft Office Suite

• Keen Data Analysis & Report Writing

• Writing user-friendly, engaging copy on technical subjects.

• Excellent in content management across multiple platforms.

• A proven ability to meet projected deadlines

• Able to lead a project with minimal oversight.

• Safety, quality, and productivity oriented.

• Lean Six Sigma and Kaizen VIA GEMBA meetings

• Thorough proofreading, grammar and editing skills.

• Savvy wordsmith happy to translate your communications and processes in a meaningful and accessible way to a diverse group of users.

• Content Editing, optimizing & audience adaptation.

• Manual and SOP writing

• Chicago and APA Style formatting

• Excellent tracking and incidents management

• Capable in project management, process mapping, process improvement & performance monitoring

• Search Engine Optimization and content marketing strategies

Experience

01/2018 - Current Amazon Operations Manager / Tech Writer

• Wrote technical processes and procedural documents for nontechnical audiences

• Wrote interdepartmental SOPs in conjunction with operations, safety and third-party delivery partners

• Met deadlines while working on multiple projects

• Copy edited and wrote technical documents, including reference and SOP docs.

• Researched processes to fully understand them and communicate that understanding to all level users in my network.

• Partnered with engineers, programmers, and managers to learn about processes.

• Created SOPs to improve safety, flow of operation, information dissemination, and empower users by helping them understand the functionality of tools and processes they can be applied to.

• Collaborated with all support teams, including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet KPIs

• Created and implemented plans through forecast reviews to determine productivity requirements while partnering with other leaders to load balance.

• Partnered with OPs Managers and DSPs to facilitate Delivery Associate training.

• Led a team of 50+ members to deliver results by implementing processes, hiring staff and providing training and communication to all team members

• LORE - Managed multiple 3rd party delivery service partners performance by holding them accountable for their KPIs.

• Launched an Amazon site in San Diego with other regional leaders.

• Provided support and motivation to team members during meetings and 1 on 1 conversations.

• Managed quality, team productivity, in an effort to meet the promised delivery dates for our customers.

01/2016 - 01/2017

Check Smart

Manager

• Managed a team of 4 sales reps.

• Reviewed loan agreements and issued promissory notes.

• Performed role directed by legal leadership with minimal supervision.

• Provided a customer-centric shopping experience to customers seeking short-term loans.

• Partnered with other administrators to develop more customer-centric products in line with better industry practices.

Education and Training

01/2022 CERT in Content Marketing, Digital Marketing, and SEO UCSD

01/2014 B.S. in Human Development/Sociology

Binghamton University

Writing Samples / Published Works

• Tech Writing Sample 1

• Tech Writing Sample 2

• Willie Mooch Series

• Independent Historian

Additional reasons to hire me:

1. I’m an environmentally conscious motorcycle rider. 2. We can talk music theory, video games, anime, poetry and books, boxing and more. 3. Last but not least, I will ask questions like, “Should we go on a run this week?” or “Where can we find the best chai latte?” and “Can you explain the context of that meme?”

Contact this candidate