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Real Estate Customer Service

Location:
Glen Burnie, MD, 21240
Posted:
February 28, 2024

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Resume:

Ayana Bass-Myers

Baltimore, Maryland *****

443-***-****

ad3y2h@r.postjobfree.com

Experience

March 2022- Present

Property Solutions Group, Baltimore, MD - Real Estate Wholesale Dispositions Specialist

● Ability to sell and close multiple deals simultaneously by consulting with buyers and determining the desired investment; in turn matching the figures with current inventory.

●Highly effective communicator, consistently reaching out and following-up with leads to grow sales opportunities, providing analysis of current inventory and the ability to give the best information to potential investors.

●Has a general understanding of construction and ARV.

February 2018 - March 2022

Midfield Investments, Baltimore, MD – Tenant Placement Representative

● Rented most available properties monthly based on availability.

●Single handedly increased company ratings on Yelp, Google and other online platforms for providing exceptional customer service.

●Familiar with rental and housing programs for specialized clients.

●Company top specialist for residential rentals for 2020 and 2021.

February 2016- January 2020

Sagamore Pendry Hotel, Baltimore, MD- Banquet Supervisor

●Trained and supervised new and existing culturally diverse staff to meet and exceed company standards of performance while creating procedures for service, safety, and sanitation.

●Solved problems by troubleshooting various food and beverage outlets to assist in management and production.

●Initiated and promoted relationship building with all departments, collaborating, and advising them in planning special events and food and beverage menus.

October 2012-April 2014

Mayor Stephanie Rawlings Blake - Baltimore, MD - Constituent Services

●Created and produced materials for special events and acknowledgements on behalf of the Mayor's Office.

●Initiated, composed, edited, and proofread citations used by Mayor Stephanie Rawlings-Blake.

●Diplomatically resolved difficult situations experienced by Baltimore City residents while exhibiting a consistent level of professionalism.

●Cultivated and maintained excellent relationships with other Baltimore City officials and offices.

June 2006-October 2012

Kick-Off Properties- Baltimore, MD - Assistant Manager

●Awarded Gross Profit Leader for the company by creating new rental agreements, selecting qualified tenants, collecting timely deposits and rents, enforced terms of rental agreements, resolved tenant complaints, oversaw eviction proceedings when necessary.

●Managed financial records from property operations, created monthly financial reports for property owners.

●Scheduled maintenance and repairs, negotiated contracts with vendors, regularly inspected property to ensure it was in satisfactory working order, quickly and efficiently resolved emergency maintenance issues.

Education

Morgan State University, Baltimore, MD

Master of Science in Hospitality Management, June 2017

New York University, New York, NY

Certificate in Marketing - Entertainment Event Marketing and Public Relations, June 2012

Palm Beach Atlantic University, West Palm Beach, FL

Bachelor of Arts in Communications - Minor in Performance Studies, June 2001

Certificates & Licenses

Maryland Real Estate Salesperson, 2022



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