Travel Agent Operations Assistant

Rhonda Davis

Ona, WV 304-***-****

***********@*****.*** linkedin.com/in/rhonda-davis-1968

PROFESSIONAL PROFILE

Highly organized and detail oriented TMF Operations Assistant with drive, initiative and excellent time management and task prioritization skills. Strong Interpersonal, Organizational and Multi-Tasking Skills with the highest level of professionalism and competence. Perform job duties with minimal supervision and guidance. Ability to work effectively in a team setting.

AREAS OF STRENGTH

Benefits Management Statistical Data Analysis Reporting and Analysis Problem-Solving

Travel Management Customer Relationship Management (CRM) Patient Support

PROFESSIONAL EXPERIENCE

Sage Therapeutics-Cambridge, MA 3/2022 - 9/2023

Trail Master File (TMF) Operations Assistant

•Assisted with eTMF Business Administration activities: processing and quality control reviews of access; study directory setup requests in Veeva Vault.

•Followed TMF file structure regarding International Conference on Harmonization (ICH) Guidelines for good clinical practice, good documentation practices and TMF reference model.

•Assisted Sage TMF Leads, Clinical Operations, Development representatives and other Study Management Team members in running and distributing TMF reports to monitor TMF status and metrics throughout all study phases.

CareXM-Lehi, UT 7/2021 - 12/2021

Patient Care Advocate

•Upheld confidentiality requirements and regulatory compliance guidelines of patient data and condition to safeguard health information.

•Collaborated with patients and families to develop plans and discuss care actions, connecting patients with available community and charitable resources.

•Liaised between hospital departments to facilitate effective communication.

•Measured effectiveness with team and implemented recommendations for long-term improvements.

•Completed documentation of care, hospital actions and patient activities.

BCD Travel-Atlanta, GA 7/2016 - 3/2021

Senior Corporate Travel Consultant

•Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers: arranged for airfare, hotel, and rental car reservations.

•Provided exemplary customer service to new and existing clients, helping build lasting relationships and secure new travel assignments.

•Assisted executive clients with coordinating schedules for organized conferences and meetings.

•Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.

Rhonda Davis 304-***-**** ***********@*****.***

Aspire Lifestyles-Alexandria, VA, 8/2011 - 11/2014

Rewards Redemption Specialist

•Redeemed credit card points for travel and merchandise for MasterCard clients.

•Assisted plan participants by explaining benefits information to ensure educated selections.

•Coordinated multiple projects and tasks to ensure high quality and timely delivery.

•Managed account data: verified information with clients, past creditors, and other involved parties.

EDUCATION

Marshall University Huntington, WV

Associate Degree, Business Management

CERTIFICATIONS

American Academy of Professional Coders (AAPC): Certified Professional Biller (CPB), 8/2021; willing to re-test

International Accrediting Organization for Clinical Research (IAOCR): Trial Master File Professionals Program: TMF Discovery 7/2023

TECHNOLOGY

Microsoft Office: Excel, PowerPoint Veeva Vault SharePoint Apollo GDS

Cisco Systems Products CRM DocuSign

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