PROFESSIONAL

SUMMARY

SKILLS

PROFESSIONAL

EXPERIENCE

JULIEN MALONGA

■ Joliet, IL 60435 ■ 773-***-**** ■ ad3y1w@r.postjobfree.com ■ Friendly and outgoing [Job Title] proficient in safe operations, passenger transportation and GPS mapping. Excellent communicator and problem solver with solid track record in field. Outstanding safety record and consistently requested by repeat customers for regular transportation.

• Securing Loads

• Multi-Passenger Vehicles

• Mechanical Systems

• Mobile Platforms

• Clean Driving Record

• Accurate Money Handling

• Vehicle Operations

• Punctuality

• Route Planning

TAXI DRIVER 06/2016 to Current

Flash CAB, Chicago, IL

Improved passenger satisfaction by providing friendly and efficient service during taxi rides.

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Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.

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Increased customer loyalty with excellent communication skills and a professional demeanor.

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• Maintained a clean, comfortable vehicle to enhance the overall passenger experience. Provided accurate fare quotes and collected payments efficiently, ensuring smooth transactions for customers.

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Assisted passengers with loading and unloading luggage, demonstrating excellent customer service skills.

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• Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.

• Developed strong relationships with repeat clientele through consistent quality service.

• Handled challenging situations calmly, resolving disputes professionally and effectively. Stayed up-to-date on local events and attractions to provide knowledgeable recommendations for tourists or new residents.

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HOUSEKEEPING ATTENDANT 05/2015 to 06/2016

Loews Hotels, Chicago, IL

Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.

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Ensured a healthy environment for guests by adhering to strict sanitation standards in all cleaning tasks.

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Provided exceptional customer service, addressing guest concerns promptly and professionally.

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Reduced room turnover time by efficiently organizing daily tasks and prioritizing room assignments based on check-out times.

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EDUCATION

Maintained inventory of housekeeping supplies, ensuring adequate stock levels for uninterrupted guest service.

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Collaborated with other departments to address maintenance issues, enhancing overall guest experience.

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Streamlined housekeeping processes by implementing time-saving techniques and equipment innovations.

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Demonstrated attention to detail in all cleaning tasks, resulting in consistently high- quality workmanship.

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Contributed to the hotel''s reputation for excellence through meticulous execution of daily duties and special projects.

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Informed management of potential safety hazards, contributing to a safer environment for both guests and staff members.

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Supported team members during peak periods, fostering a cohesive and productive work environment.

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Received positive feedback from guests regarding the cleanliness and comfort of their accommodations, reinforcing company standards for exceptional service.

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Assisted in training new hires on housekeeping procedures, promoting consistent quality across the department.

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Managed the laundry facility efficiently, ensuring prompt delivery of clean linens to guest rooms and common areas.

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DOMINICAN UNIVERSITY 01/2012 to 03/2015

School, River Forest, IL

• Skilled at working independently and collaboratively in a team environment.

• Self-motivated, with a strong sense of personal responsibility.

• Proven ability to learn quickly and adapt to new situations.

• Worked well in a team setting, providing support and guidance.

• Worked effectively in fast-paced environments.

• Demonstrated respect, friendliness and willingness to help wherever needed.

• Excellent communication skills, both verbal and written.

• Passionate about learning and committed to continual improvement.

• Cultivated interpersonal skills by building positive relationships with others. High School Diploma : 06/2002

Emery Patrice Lumumba - Congo/Brazzaville

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