Jenna Lynn Baca

**** ****** ***** **

El Paso, Texas 79938

915-***-****)

ad3y15@r.postjobfree.com

CAREER OBJECTIVE: To become part of and grow within a successful organization where I can utilize my knowledge and skills.

LANGUAGE SKILLS: Bilingual English-Spanish

QUALIFICATIONS:

Great people skills

Positive attitude

Strong work ethic

Confident

Professional

Fast learner who adapts quickly to new situations

Self-motivated, high energy team player.

Strong interpersonal and communication skills.

Able to effectively handle multiple ongoing events and time critical projects WORK EXPERIENCE:

August 2009 to November 2014 Academy Outdoor and sports El Paso, TX Asset Protection associate

Duties: Customer service, assist with advertising and marketing. Inventory control and management, prepare employee scheduling, process orders, inventory location and shipments, inventory receivables, loss prevention, cashier September 2015 to April 2016 JC Penny

Loss Prevention

Duties: Process inventory, customer service, theft prevention, ethics and inventory management

April 2016 to October 2018 Conduent

Retention Specialist

Duties: Assist customers with their cable services. Retain Customers who want to disconnect their services.

October 2018 to March 2019 HGS

Customer Service Representative

Duties: Assist members with their health plans. Communicate changes and updates that assist providers in the efficient administrations of Aetna health plans. Advocate on behalf of providers to resolve issues.

May 2019 to November 2020

C3I Solutions

Customer service

Duties: Assist consumer with the Heinz Products. Mail room. I Opened all mail and reviewed the letters, upload to a computer. Sent out, out going mail.

Courses/Training

Promotional Strategy

Product Placement

Ethics

April 2020 – Present

Vighter management

Case Aide

Duties: Assist teachers in the education department. Grade assessments.

Upload files.

Assist with orientation.

Administrative work.

Answer the shelter crisis phone calls, document verbatim what the caller is reporting. Document the call log.

Scan and upload all documents pertaining to the case. Send emails to the appropriate departments.

ADDITIONAL SKILLS

Microsoft (Word, PowerPoint, Excel)

Facilitate Group Projects

Organization

Leadership

References: Available upon request