Customer Service Representative
Resume:
MAYLENE S. JIMENEZ
Address: Dulong Malabon, Pulilan, Bulacan
Mobile No: +639*********
Email: ***************@*****.***
Skype ID: live:.cid.84de71f46084421a
LinkedIn: www.linkedin.com/in/maylene-j-352463140
I am self-motivated with outstanding oral and written communication skills. Collaborates with different departments to make recommendations for process improvements, identify issues, and resolve them. I am organized and dependable in managing multiple priorities, with a positive attitude and willingness to take on added responsibilities to meet team goals. My passion for promoting lasting customer satisfaction and proficiency in customer service best practices deliver quality service and unparalleled support. EDUCATION
Baliuag University Bachelor of Arts major in English 1997-2001 Baliuag, Bulacan
WORK EXPERIENCE
June 2019 to Jan 2024 Lexie Staffing and Business Consulting Plaridel, Bulacan Recruitment Specialist job description: June 2019-May 2021
Sourcing leads through different social media platforms.
Screening candidates that best fit the company's future goals.
Setting a schedule for onsite applications required by the business partner or clients.
Sending tips and guidelines to the candidates to be prepared for the application.
Calling back for follow-up to know the candidate’s status. Quality Assurance Analyst job description: June 2021-January 2024
Ensuring compliance by closely monitoring endorsements to meet quality standards.
Collaborating with different departments to identify, simplify, and implement processes and standards to enhance the quality side of the company.
Team up with HR to conduct the final interview for the Recruitment Associate application.
Partnering with the Learning and Development team for orientation and evaluation of new hire training.
Creating initiatives and development programs.
Outlining quality assurance policies, guidelines, and procedures.
Performing coaching sessions that address improvement opportunities.
Analyzing Business Partner feedback to establish the reason for the remarks.
End of day, month-end, year-end reporting.
Other tasks and responsibilities were coursed through by the Manager. July 2017 to Dec 2018 VXI Global Holdings Davao City Billing & Sales Representative job description:
International and voice account in the USA. Graveyard and shifting schedule.
Resolving account discrepancies and providing accurate, satisfactory answers to the customer’s queries and concerns about the bill for their cable tv, online streaming app, broadband internet, and landline/wireless phone.
Upgrading or upselling additional services that may benefit the customer.
Guiding the customer through basic troubleshooting and creating a ticket for the technician’s visit. July 2013 to Dec 2016 Results Manila Inc. Pasig City Customer Service Representative job description:
International and voice account in the USA. Graveyard and shifting schedule.
Assisting the customers with their eligibility application for the government wireless phone.
Resolving account discrepancies, providing accurate, satisfactory answers to their queries and concerns, and helping them by adding minutes to the phone.
Guiding customers through basic phone troubleshooting and creating a repair ticket or replacement. July 2012 to June 2013 Teleperformance Mandaluyong City July 2011 to May 2012 Sykes Marketing Services Inc. Mandaluyong City Customer Service Representative job description for Teleperformance and Sykes:
International and voice accounts in the USA and Canada. Graveyard and shifting schedules.
Resolving account discrepancies, and providing accurate, satisfactory answers to their queries and concerns.
Helping the customer by adding minutes to the phone and assisting them with their phone bills.
Guiding customers through basic phone troubleshooting and creating a repair ticket or replacement. November 2007 to June 2011 kgb_Philippines Makati City US and UK Directory Assistance job description:
International and voice accounts in the US and the UK. Graveyard and shifting schedules.
Helping callers locate specific businesses, residences, or public buildings with mapping assistance.
Connecting local and long-distance calls and assisting customers with charges to an incorrectly dialed numbers.
Pizza Order Taker job description:
International and voice account in the USA. Graveyard and shifting schedules.
Taking orders and payments from customers over the phone and entering the order into the computer system.
Describing menu items in detail and providing additional information and advice about meal options.
Suggesting upgrades and additional items to meet upselling goals. Dec 2006 to Oct 2007 Telus International Philippines Taguig City Technical Support Representative job description:
International and voice account in the USA. Graveyard and shifting schedules.
Providing accurate information and resolving customers’ complaints and problems by quickly identifying the issues about their game console, online shipment, home theater, and MP4.
Explaining and guiding customers through product features and functionalities.
Walk through troubleshooting or creating a repair ticket. SKILL SET
Effective communication
Problem-solving
Attention to detail
Adaptability
Resilience
Time management
Payment processing
Data entry
Lead generation
Appointment setting
Collaboration and teamwork
Coaching and Training
TOOLS AND APPLICATION
Customer Relationship Management (SuiteCRM)
Avaya
Vicibox/Vicidial
Roundcube Webmail
Synology
Google Chrome, Sheet, Form
Canva
LibreOffice
Microsoft Word
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