WILLIAM BYRNES

Souderton, PA ad3y0w@r.postjobfree.com 215-***-****

PROFESSIONAL SUMMARY

Accomplished Operations Manager and Sales professional with demonstrated success building and motivating high-performing teams to increase organizational revenues and provide outstanding customer service across fast-paced, retail environments. Proven talent strategizing effective sales and marketing initiatives to boost customer engagement and increase new business opportunities. Expertise driving operational profitability by reviewing financial data to strategize cost reduction initiatives and leveraging extensive knowledge of weekly sales reporting, KPIs, store traffic data, impulsive marketing/graphic displays, and market trend research. Results-oriented leader with extensive knowledge of strategic planning, achieving financial targets, and advancing organizational growth through operational performance assessment, appropriate training, and developing and implementing sustainable processes. Focused on promoting performance improvement and teamwork, providing exceptional leadership, and exceeding organizational goals.

AREAS OF EXPERTISE

Operations Management Retail Operations Team Leadership Project Management Program Management P&L Accountability B2B Sales Sales & Marketing Strategy Merchandising Customer Service Staff Development Policy & Process Development OSHA training Purchasing Commercial Construction Management Facilities Management

WORK EXPERIENCE

TOM ADAMS WINDOWS & CARPET / SIGNARAMA – CHURCHVILLE, PA / LANSDALE, PA

Sales & Business Consultant 2022 - Present

Exceed sales goals advising both B2B and B2C clients on products and services as both inside and outside sales representative, leveraging direct marketing and networking to gain and manage +60 key accounts, ensuring outstanding customer satisfaction.

Connect with clients to assess customer needs and build positive relationships, leveraging solutions and consultative sales techniques and extensive product knowledge to answer questions and build customized estimates to meet client needs.

Manage +60 key accounts, leveraging direct marketing and networking strategies to drive new business opportunities, as well as completing retail counter sales and phone sales with focus on exceptional customer service to boost referral business.

Leverage diverse technology including ADA, Salesforce, Zoom, and MS Teams to maintain detailed sales records, as well as utilizing market share, LEAP, and various vendor programs to create business plans.

Generated $60K in leads within first month at Signarama, in addition to building strategic partnership with marketing department for major client, opening ongoing revenue stream and building business from 2 orders yearly to 2 orders per month.

MATTRESS FIRM – DOYLESTOWN, PA

Area Manager / Store Manager 2021 - 2022

Promoted through roles of increased scope and accountability to manage 6 locations across area, leading high-performing team of 8 associates and accounting for store profitability, performance, and growth initiatives.

Strategized and implemented sales, marketing, and merchandising programs, increasing sales by 30% within 3 months at one location and resulting in promotion.

Achieved sales goals and delivered KPI results, reaching +$100K in gross sales profit in July 2022 by leading organizational initiatives and supporting Omni-channel experience to focus on quality brand interaction.

Coached and mentored associates, providing training on sales processes and increasing product knowledge, as well as establishing best-practices and providing staff development opportunities.

Oversaw performance reviews for 8 associates, establishing goals, communicating accountability expectations, and providing informative feedback to drive performance improvements across team.

Utilized loyalty building techniques, such as sending thank you cards to clients to build referral business, and CRM practices to ensure outstanding customer satisfaction with focus on positive reviews and repeat business.

BED, BATH, AND BEYOND – JENKINTOWN, PA

Store Manager / Regional Troubleshooter 1993 - 2016, 2017 - 2020

Drove operations management across +18 branches ranging from 30Ksqft – 60Ksqft, defining store culture and policies, developing sustainable processes, and meeting sales goals to ensure profitable stores.

Oversaw financial management of locations with $10-$22M in annual revenues, accounting for P&L across locations, procuring inventory worth $12M-$15M per year, and completing budget management for P&L averaging $200K.

Transformed underperforming stores and dysfunctional teams into profitable locations and results-driven teams, identifying areas for improvement, streamlining processes, and influencing without authority to gain buy-in from 40-70 associates to revamp sites within 3 months.

Motivated high-performing teams of ~25-90 associates, communicating expectations, delegating tasks, aligning goals, and establishing metrics, as well as completing performance reviews and evaluations.

Improved employee morale and promoted employee retention by cultivating positive and engaging work environment, promoting 5-10 internal associates per store to leadership roles, motivating through accountability, and distributing employee benefits in a timely manner.

Managed training activities to boost associate product knowledge and customer service standards, integrating practices to utilize corporate training library, LMS devises, operations manuals, and role playing to drive staff development and inspire teams.

Spearheaded warehouse operations across 18 warehouses, supervising production, logistics, replenishment, scanning, catalog, inventory control, maintenance, supplies, fixturing, labels, quality control, equipment audits/checklist, safety training, and staffing.

Built secure, customer-friendly retail environment, developing safety awareness programs and establishing procedures for safety audits, cleaning schedules, and PPE checklists, as well as reducing shrink by 60% at one location by educating staff on policies and procedures, creating accountability and compliance program, posting weekly reports to show progress.

Drove project management for expansion initiatives, leading +11 store openings, 1 prototype store, +10 reconstructions, and +4 relocations, collaborating with diverse stakeholders including General Contractors, Construction Foreman, Plumbers, Electricians, HVAC, and Fire protection to ensure timely project completion within scopes and timelines.

Honored with numerous awards including customer service awards, as well as supporting locations to receive awards including Merchant of the Year, accident-free records, and OSHA safety awards.

Additional experience at T.J. Maxx as Store Manager in Training & Operations from 2016 - 2017, leading team of +90 to achieve 35% shrink reduction in 6.5 months, increase receiving area productivity by 30%, boost housewares sales by 10%, improve employee retention by 30%, and lead district in pricing compliance percentage.

EDUCATION

Business Administration and Psychology, College of St. Rose, Albany, NY

TECHNICAL EXPERIENCE

MS Office MS Teams Zoom Force Scheduler JDA Systems Workday My Source Salesforce Market Sharp MS Excel