Call Center Project Management

Richard Trevisani, MS, PharmD, BCMAS, RPh

727-***-**** • ***********@*****.*** • Port Richey, FL

linkedin.com/in/richard-trevisani-pharmd-tampabay/

PROFESSSIONAL STATEMENT:

Bold, experienced, highly educated and accomplished licensed pharmacist with experience in a wide variety of therapeutic areas and experiences in the sciences as well as a dedicated teaching professional. I worked in a variety of different modalities including remote and on-site while overcoming extreme adversity. I am seeking an inpatient position to gain critical skills to work with healthcare professionals (i.e. nurses, pharmacists, and physicians).

CORE COMPETENCIES:

Remote Call-Center Pharmacy Patient Outreach Clinical Support Education

Data Collection Data Reporting & Analysis Medication Review and Verification

Academia Medical Information Regulatory Compliance Management

Consultation Zoom Microsoft Suite Outlook Project Management

PROFESSIONAL EXPERIENCE:

Specialty Pharmacist—On-Site - Clearwater, FL

Unity Express Pharmacy: June 2023—September 2023

Lead a team of 4-6 technicians to address complex ophthalmologic disorders including but not limited to: age-related macular degeneration (ARMD), ocular hypertension, and open angle glaucoma

Located appropriate and affordable options for patients who take high-cost, high-touch medications, and counsel patients on how to take the medications

Dispensed 200-300 prescriptions per day in a busy specialty pharmacy

Handled prior authorization calls from insurance companies and delegated tasks to technicians for medications indicated for dry eye disease.

Relief Pharmacist—On-Site - Longwood, FL

Healthcare Consultant (HCC) Pharmacy Staffing: May 2022—May 2023

Performed prescription verification review from authorized prescribers in a mail-order and retail environment.

Maintain records, such as pharmacy files, patient profiles, charge system files, inventories, and controlled drugs as well as inventory.

MTM/Clinical Pharmacist—Remote

AspenRxHealth: April 2022—Present

Clinically assess drug interactions and adverse events and recommend appropriate medications to healthcare providers

Optimize medication therapy and health outcomes by reducing use of unnecessary or potentially harmful therapy and recommending potentially beneficial medications based on medical history

Educate patients regarding disease state goals, adherence, and lifestyle changes

Staff Pharmacist—One Store On-Site - Jacksonville, FL

CVS: December 2022-February 2023

Answered questions and provided accurate drug information to pharmacy customers and physicians on drug-drug, drug-herbal, and drug-food interactions, side effects, dosage, and storage of pharmaceuticals.

Responsible for ensuring the proper verification of prescriptions for dose, frequency, duration, and timing.

Called physicians to verify prescription information when necessary, including specialty medications.

Staff Pharmacist—Floater On-Site - Jacksonville, FL

Walgreens: October 2022-November 2022

Maintained established procedures concerning quality assurance, security of controlled substances, and disposal of hazardous waste drugs.

Ensured the proper compounding, dispensing, review, and verification of prescribed medications within regulatory guidelines and company policies and procedures.

Followed and supported all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws.

Clinical Pharmacist—Remote

Enhanced Medication Services: June 2021—December 2021

Documented multiple Medication Therapy Management (MTM) cases and helped patients reconcile medicines and use the medications appropriately

Created Medication Action Plan (MAP) for patients to address problem areas with healthcare teams

Reviewed patient profiles to identify appropriateness of medications, drug interactions, duplicate therapies, drug allergies, and medication adherence

RESEARCH AND OTHER PROJECTS:

Taneja College of Pharmacy—2018

oProject: SAHMSA data regarding individuals with substance abuse disorders

oPreceptor: Angela Garcia, PharmD

Pharmacy and Therapeutics (P&T) Competition Projects—Academy of Managed Care Pharmacy (AMCP)

oTofacitinib (Xeljanz®)—2017

oIloprost (Ventavis®)—2016

oIpilimumab (Yervoy®)—2015

Masonic Medical Research Institute—2011

oProject: Use of a Chinese Herbal Remedy in potassium channel ion current conduction.

oPreceptor: Dr. Hector Barajas/Martinez, PhD

TEACHING EXPERIENCE:

Adjunct Professor—Remote and On-Site

St. Petersburg College: July 2019—February 2022

BSC 2010/BSC2010L: Human Anatomy and Physiology I and Lab

Prepared weekly classroom presentations both remote and in-person

Created class syllabuses for each class 20-40 student class meeting every 3-4 months and notifies students of assignments due weekly via E-mail and calendar notifications

Measures student performances based on grades, student and supervisor feedback, and student and department performance reviews and ensures feedback is provided

Taught topics which included but are not limited to: cytology, integumentary system, musculoskeletal system, and nervous system.

Contract Tutor--Remote

VarsityTutors: September 2018—February 2022

Coordinated live online tutoring sessions via an online educational platform using a whiteboard, mathematics tools, question lists, and screen-shared and student-provided documents

Mentored new professionals and existing students in test-taking strategies for college, graduate, and health professions admissions tests and the North American Pharmacists Licensure Exam (NAPLEX)

Developed educational strategies and materials to meet educational and professional needs of high-school, college, and health professions students

Managed an ongoing contact database and online session reports for long-term student success

Tutored over 200 students in multiple scientific areas including but not limited to: cardiovascular treatment options, fluids and electrolytes, neurophysiology, and neurology for nursing, medical (MD/DO), nurse practitioner, nurse anesthetist, physician assistant, and pharmacy school students around the United States.

TECHNICIAN WORK EXPERIENCE

Pharmacy Technician I—On-Site

St. Elizabeth Medical Center: October 2008—January 2011

Delivered medications to the nursing station, to the operating rooms and the emergency departments throughout a 60-bed hospital.

Compounded IV medications including insulin, vancomycin drips, and bicarbonate drips under the supervision of a licensed pharmacist.

Stocked medications into McKesson pyxes throughout four floors as well as medication dispensing robot.

HONORS AND AWARDS:

Believe in Bulls—2018

oAwarded for the only student to graduate from pharmacy school with autism, a neurologic disorder with extreme social and communications challenges

Jon and Jene Byczek Scholarship—2015

oAwarded for top academic achievement during the first professional year of pharmacy school

ADVANCED PHARMACY PRACTICE EXPERIENCES:

Community Pharmacy—April 2018-May 2018

oPreceptor: Miriam Gendhi, PharmD

oSite: USF Health Morsani Center—First Floor

Geriatric Pharmacy—February 2018-April 2018

oPreceptor: Carol Fox, PharmD, BCGP

oSite: University Village Retirement Community

Adult Medicine—January 2018-February 2018

oPreceptor: Kathleen Colorado-Tiner, PharmD

oSite: Lake Wales Medical Center

Managed Care—October 2017-December 2017

oPreceptor: Jennifer Connelly, PharmD

oSite: Healthesystems

Ambulatory Care—September 2017-October 2017

oPreceptor: Rachel (Hrabchak) Franks, PharmD

oSite: USF Health Morsani Center—Fifth Floor

Drug Information—July 2017-September 2017

oPreceptor: Angela Garcia, PharmD

oSite: Taneja College of Pharmacy Campus

Institutional—June 2017-July 2017

oPreceptor: Lori Nzekwe, PharmD

oSite: Memorial Hospital of Tampa—Healthcare Corporation of America (HCA)

EDUCATION:

Doctor of Pharmacy, Taneja College of Pharmacy, 2014-2018

MS Medical Sciences, USF College of Graduate and Postdoctoral Affairs, 2012-2014

BS Biology, USF College of Arts and Sciences, 2003-2007

LICENSES AND CERTIFICATIONS:

MTM Certificate Program for Pharmacists—2023-2025

oPowerPak CE

National IV Sterile Compounding Certification: 2023-Present

oTexas State Board of Pharmacy (TSBP) and National Associations of Boards of Pharmacy (NABP)

Board-Certified Medical Affairs Specialist (BCMAS) Certification: 2022-Present

oAccreditation Council for Medical Affairs (ACMA)

Florida Board of Pharmacy Immunization License: 2022-Present

oFlorida Board of Pharmacy—Division of Medical and Quality Assurance

Florida State Pharmacist License, PS62141: 2021-Present

oFlorida Board of Pharmacy—Division of Medical and Quality Assurance

Basic Life Support (BLS) Certification CPR/AED: 2018-Present

oAmerican Heart Association

Advanced Cardiac Life Support (ACLS) Certification: 2017-Present

oAmerican Heart Association

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