Cynthia Maponda

Passionate Care Worker

ad3y0s@r.postjobfree.com Bulawayo Zimbabwe

SUMMARY

Experienced care worker with a passion for helping vulnerable individuals improve their quality of life. Comfortable in a fast-paced and ever- changing environment, making independent decisions and working collaboratively with customer coaches. Well-organized and detail- oriented, able to maintain accurate customer information and handle safeguarding concerns. Excellent communication skills and ability to articulate services to customers, colleagues and partner agencies. EXPERIENCE

Care Worker

Department of social welfare in Zimbabwe

06/2019 - August 2020 Kwekwe Zimbabwe

Provided ad-hoc housing-related support to vulnerable individuals and families on a 24/7 basis, resulting in improved quality of life and increased sense of security. Developed positive relationships with customers and worked collaboratively with customer coaches to ensure service delivery was in line with organization policies and procedures. Maintained accurate customer information and handled safeguarding concerns. Covered evening, weekend, and night shifts as needed, demonstrating flexibility and willingness to work at short notice Delivered excellent customer service, addressing customer needs and meeting the wider community's expectations

Assisted in maintaining the security of buildings, ensuring that customers felt safe and secure

Support Worker

Rugare Old people home

12/2019 - 02/2021 Silobela Zimbabwe

Provided support to individuals and families experiencing homelessness, resulting in improved housing stability and increased access to resources. Collaborated with colleagues to ensure service delivery was person- centered and in line with council policies and procedures. Maintained accurate and up-to-date customer information, including the handling of safeguarding concerns.

Developed positive relationships with customers, gaining trust and building rapport

Assisted customers in accessing housing and support services, resulting in improved housing stability and increased access to resources

Worked collaboratively with colleagues to ensure service delivery was person-centered and in line with council policies and procedures Care Assistant volunteers

Jarois Jiri elderly home

02/2014 - 12/2016 Silobela Zimbabwe

Provided personal care and support to elderly patients, resulting in improved quality of life and increased sense of independence. Maintained accurate patient information and assisted in the handling of patient concerns. Collaborated with colleagues to ensure service delivery was person-centered and in line with hospital policies and procedures. Assisted patients with personal care needs, including bathing, dressing, and toileting

Maintained accurate patient information, including daily care records and patient concerns

Worked collaboratively with colleagues to ensure service delivery was person-centered and in line with hospital policies and procedures STRENGTHS

Problem-solving

Solved housing-related issues for

vulnerable customers, resulting in 98%

satisfaction rate

Customer service

Provided excellent customer service,

resulting in 95% positive feedback

Adaptability

Successfully managed changing priorities

and handled emergencies with composure

SKILLS

Social housing

Support-related services

Report writing Communication

Problem-solving

ACHIEVEMENTS

Customer satisfaction

Improved customer satisfaction rates by

30% through personalized support and

attention

Teamwork

Successfully collaborated with colleagues

to resolve complex issues and deliver

quality service

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EDUCATION

Degree social science in Development studies

Lupane State University

06/2017 - 11/2021 Bulawayo Zimbabwe

Diploma in caregiver

Alison Academy

02/2024 - 2024 Galway, Ireland

Diploma in Nursing and patient care

Alison Academy

03/2023 - 03/2023 Galway, Ireland

LANGUAGES

English

Native

Ndebele

Native

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