MANUEL MOREIRA NOGUERA

*** ** *** ***. #***

MIAMI, FL 33130

Mobile: 786-***-****

E-mail: ad3y0n@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

MANUEL MOREIRA LIMO VIP SERVICES LLC

MANAGER/ CEO RIDESHARING LYFT/ IN DRIVE.

DEC 2022 till Current … (30-50 hours a Week)

MIAMI DADE AND BROWARD COUNTIES, LIMO SERVICES.

Transport of executives, business professionals and accounts managers. VIP, professional Limo Driver with HACK LICENSE.

Transportation service provider and customer service professional with a proven record of delivering top-rated experiences to LIMO/ rideshare clients. Known for a friendly, professional demeanor, putting others at ease with a warm welcome and accommodating support. Keep passenger safety and comfort front of mind, providing a clean, well-maintained vehicle and obeying all traffic laws. Experienced driver with a top-quality vehicle and exemplary customer satisfaction ratings, earning 4800 plus, five-star reviews. Local expert, able to recommend must-see attractions and eateries, helping visitors have memorable experiences. Cell phone chargers, VIP Services.

Key Skills:

Luxury transportation services, Customer Service Communications in 4 languages. Safety Standards and Protocols Workflow Management Organization and Prioritization. Time Management, Problem Solving, Conflict Resolution, deliver best-in-class customer service, adapting to customer communication, music, and temperature preferences. Provide a clean, safe, compliant vehicle to transport passengers safely and promptly to requested destinations.

Select Achievements:

Achieved Elite Award for five consecutive years, ranking among the top 10% of drivers in the nation. Praised for “the best driver we’ve ever had,” providing visitors with a great first impression of the city. Ridesharing services for Florida customers areas covered from Homestead to West Palm Beach

CEVA LOGISTICS, Miami FL.

Air Import Export Specialist II

01/11/2021- Nov 2022 (40 to 55 hours a Week)

Answer general customer service questions from customers from Europe, Asia, Brazil, Latin and central America, Saudi Arabia. Explain multiple program features, and where appropriate, transfer the customer to the appropriate client specialist to obtain specific quotations, and services. Account and cargo information, about military equipment, aircraft parts, AOG labeling, spare parts, machinery, electronics.

Latin American markets knowledge make the shippers export declaration (SED), Party Lookup, Manifest declaration, Aircraft parts, (Licenses). Automated Export System (AES) Internal Transaction Number (ITN), Electronic Export Information (EEI), Shipping Letter of Instructions (SLI). Air shipments experience. Direct customer service interaction and advice on shipments. Use of MS Office, Excel worksheets, lookup tables E-mail answering and reception. Materials handling and warehouse tracking and logistics.

U.S. Department of Commerce / U.S. Census Bureau, Miami North and South, FL.

North Miami, Office Operations Supervisor.

12/03/2019 To 10/31/2020 (40 hours a Week)

Training and supervise clerks, create clerical work schedule; monitor call volumes 150-240 daily per operator, make staffing adjustments, determine whether to request additional clerks on a shift or whether reassign clerks. Set up, manage, and monitor the clerks’ answering calls for applicants; oversee incoming supplies, approve the hiring of clerks also ensure supplies are shipped to regional or local facilities. Computer literate, Use of MS Office, Excel worksheets, lookup tables E-mail answering and reception, files management and data transcription verification. Supervision of field supervisors. Authorize PII data verification, and payroll approval. Recruiting and management of new Enumerators and Census Field Supervisors. Support of Florida, Broward facilities when required by the Manager of the Branch. Maintains budget oversight, ensuring timely, accurate, and complete submission of all reporting requirements. Interprets Government regulations, rules, policies, and procedures.

VRC Limousines, Lyft Ride Sharing, Miami, FL

Customer Service, Driver VIP services.

01/2017 To 12/2/2019 (30-50 hours a Week)

Customer server satisfaction. Got excellent compliments. Efficient courteous, and plenty knowledge of the service job. Excellence on driving and personal service. Professional Limo Driver with HACK LICENSE for MIAMI DADE AND BROWARD COUNTIES, LIMO SERVICES.

AutoNation Nissan, Miami, FL

Assistant Service Manager

10/2014 to 01 /2017. (50 hours a Week)

Customer service experience maintain customer satisfaction exceeding dealership and state goals. Earning recognition for providing excellent client support.

Support Sales team on new and used cars. Sales of spare parts tires, and service maintenance contracts. Doing the right thing for our customers. Solve the customer claims, and with compliance of Nissan warranties. Negotiate with the spare parts department the delivery on time for spare parts. Invoice preparation and warranty coverages, promotions and price coupons and goodwill services.

Traatek INC:

Procurement and Logistics Coordinator.

From 08/2012 to 10/2014 Hollywood, FL. (40 hours a Week)

Perform inventory control, of neurosurgical equipment, plates, screws, bones surgical materials, tools, medical monitor’s instruments, and supplies.

Shipments and freight forwarders negotiations, broker and customer relationships, international transportation logistics, customs experience, procurement, purchasing.

Order materials, supplies, or equipment. Send information, materials, or documentation. Execute sales or other financial transactions. Provide information to coworkers. Monitor inventories of products or materials. Coordinate shipping activities with external parties. Materials Procurement and negotiation, with suppliers.

Answer general customer service questions from customers from Latin America, explain multiple program features, and where appropriate, transfer the customer to the appropriate client specialist to obtain specific account and product information. Traatek is a biomedical technology company that provides services, to the medical industry.

P M FISH & STEAK HOUSE RESTAURANT:

WAREHOUSE COORDINATOR. from NOV/2011 to JUN/2012. (40 hours a Week)

MIAMI, FL.

Administration, payments, manage accounts payable, all the purchase orders for groceries, food, vegetables, beverages, dairy items and check them, all day long. Perform the inventory control, for a just on time delivery.

Purchase of cleaning materials and check that they comply with FDA regulations.

Develop an inventory control file, of meat, fish, and shellfish products.

Dispatch and control, of the received materials. Report damages or loss on food, beverages liquors, and restaurant supplies.

COLISEO GROUP: (BUSINESS CONGLOMERATE)

OPERATIONS AND MAINTENANCE MANAGER, from April /2007 to March /2011. (40 hours a Week)

CARACAS, VENEZUELA.

Direct supervision of the construction and engineering works, personnel staff, managers, and supervisors on the different areas of the casinos. Control and operation of 10 power plants installed and operative in 1 year. Controlled budget direct management of each building’s costs. This was a conglomerate of business that had 49 properties, plus 15 Bingos & Casinos operating 24/7.

Purchasing and procurement, logistics for the operations management. Supervise all subcontractors on the job site. Monitoring of the subcontractors to ensure quality workmanship and safe guidelines, personal payroll, control of the daily work logs. Installation of bullet proof windows.

Supervise the work jobs on the site to ensure quality standards. Experience on heavy construction works, concrete casting.

With a main distribution warehouse center. Merchandising on the Bingo Stores and fashion centers, computers and appliances warehouses, a Jewelry and Fashion center operation, the construction and furnishing of restaurants, wine cellars and groceries shops).

Maintenance management, spare parts acquisition, and Logistics for diesel power plants. Financial Operations, budget control. personal follow up on customers, check the quality of services on the V.I.P gamblers. Supervise the customer service on the gambling floors, efficient end to end supply chain and program management expertise that results in improvements.

PORSCHE, GM, NISSAN, DEALERS IN VENEZUELA:

NATIONAL SALES MANAGER OF PORSCHE, (GERMAN CARS), from February 2004 to March 2007. (40 hours a Week)

Caracas, Venezuela.

Review and submit credit applications to different financial institutions.

Prepare and explain proper documentation regarding the purchase or lease of a vehicle with each customer.

Identify each individual customer's needs and sell appropriate finance products.

Supervises that the sales associates follow the process to obtain goals and quotas. Work with the General Manager and General Marketing Manager on new vehicle inventory to be carried based on sales and market analysis. Developed and generate business solutions resulting in increased company exposure, customer traffic, and sales.

Record Sales on “CAYENNES” 2006, Manager, achieving 130% of plan. Before Government shut off import licenses for PORSCHE, NISSAN and other and foreign luxury and imported cars

EDUCATIONAL BACKGROUND:

BACHELOR: Bachelor’s in: BUSINESS ADMINISTRATION,

Andres Bello Catholic University. Caracas, Venezuela.

MAJOR DEGREE: ENGINEERING: Specialization, in Maintenance Management,

Simón Bolívar University. Caracas, Venezuela.

ADDITIONAL SKILLS:

Native Languages: Spanish, Portuguese, Fluent: English, and basic understanding of French

Procurement, Purchasing, Logistics Management. Materials Handling, and contractors’ negotiations. Self-Motivated, coachable, successful, and a goal achiever. Quick learner!

Perform daily operations including but not limited to, Timely Purchase Order Coverage o Daily track and trace. Delivery coordination Perform Administrative tasks as required. Team Participation in strategic planning. follow-up the operations and employee’s performance. Build Rapport, Collaboration, Customer Service.

Administration and knowledge of budgetary controls, management of personnel, and operations, purchasing and transport of groceries or equipment to the main distribution center warehouse. Use of computers, Internet research, apps, and programs. MS Office, Excel, Pivot Tables, Search formulas, VLOOKUP, financial formulas Financial, Word, Power Point, Outlook Mail, Windows Platform, Google meet, Microsoft Teams, Zoom, Cell apps.

Management, logistics troubleshooting, international import /export business. Excellent negotiation skills.

Accountable and Coachable Team Player, Passion for Helping Other People Every day, Computer and Internet Savvy, Excellent Verbal and Written Communication Skills, Commitment to Excellence, Ethical Work, Self-Motivated.

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