Timothy Howard Jr.

** ******* **. **********, ** 60446 815-***-**** ad3y0g@r.postjobfree.com

Objective

Secure a position that will enable me to use my strong communication and organizational skills, customer service background and my ability to work well with people.

Skills & Abilities

Consistently maintain a positive attitude and enjoy helping people. Skilled at performing multiple tasks simultaneously. Active listening skills to connect with the customer. Knowledge of Word, Excel and Power Point. Adaptability to work under pressure. Strong interpersonal and communication skills.

Experience

CUSTOMER SERVICE REPRESENTATIVE SCRIP COMPANIES MAY 2022-NOVEMBER 2022

·Answered inbound phone calls

·Processed orders in a timely manner

·Recommended products to clients to fit their needs

·Taking payments for orders

SWITCHBOARD OPERATOR DULY HEALTH AND CARE OCTOBER 2021-JANUARY 2022

·Directed calls to proper areas

·Paging doctors

·Scheduled call backs

CUSTOMER SERVICE ADVOCATE OPTUM RX AUGUST 2016-OCTOBER 2020

·Operated multiple computer systems while supporting the needs of the customer

·Managed client's prescription benefits

·Responds to inbound customer calls with professionalism and courtesy

·Team morale committee member

SCHOOL BUS OPERATOR FIRST STUDENT JULY OF 2014-JULY 2016

·Transported students to and from school

·Ensured safe traveling of fifty children

·Trained students in school bus safety classes

·Transported students to extracurricular activities

CUSTOMER RESOLUTION SUPPORT XEROX BUSINESS SOLUTIONS FEBRUARY 2016-JULY 2014

·Received inbound calls to help resolve customer issues

·Processed payments for consumer accounts

·Assisted customers with explanations on behalf of billing

Education

ASSOCIATES DEGREE IN SPECIALIZED TECHNOLOGY 1998 PITTSBURGH TECHNICAL INSTITUTE OAKDALE, PA