**/**** - **/**** ******** Service Agent, Customer Service Representatives

Secured Assist, LLC, DeKalb, TX

Researched information for borrowers per their student loan account. Updated borrowers contact information, took payments, and went through call flow in order to lower payments if possible. Followed regulations for Department of Education, Federal Student Aid, Fair Credit Reporting and followed security measures concerning Cyber/Security. Listened to borrowers with empathy and diligently sought a solution for any problem the borrower may have had. 04/2023 - 10/2023 Unemployed

Period of Unemployment, Gilmer, TX

Gap in employment

03/2023 - 04/2023 Tax Preparer, Tax Preparers

Jackson Hewitt Tax Services, Emory, TX

Prepare individuals taxes and informing clients on how to achieve maximum refund. Great attention to detail and accuracy is a must. Organizational skills are necessary in order to complete returns in a timely manner. Able to show empathy and genuine concern to clients as needed.

01/2023 - 03/2023 Customer Service Representative, Computer User Support Specialists Sitel / Sykes (Foundever), Saint Louis, MO

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Turbo Tax product expert.

11/2022 - 03/2023 Unemployed

Period of Unemployment, Gilmer, TX

Gap in employment

07/2022 - 11/2022 Housekeeping, Community Health Workers Focused Care, Gilmer, TX

Cleaned nurses station and residents rooms daily. Also did laundry as needed. Dusting, sweeping, and mopping everyday in order to maintain cleanliness per state regulations.

Lenita Hollis

700 E Scott St, Apt 47

GILMER, TX 75644

Phone: 903-***-****

Email: ad3xzy@r.postjobfree.com

To obtain stable employment with a disability

To establish a career helping others. To obtain stability in an environment that was both challenging and easy to work with others of different backgrounds. Goal is long - term employment with flexible schedule in order to retire someday.

Ability Summary

Great customer service skills, and the ability to adapt to diverse situations. Very quick learner; Able to get along with others; Dependable and Trustworthy

Employment History

06/1987 General High School Curriculum

High School Diploma

Sherman High School, Sherman, TX

07/2021 CPR- First Aid Certified

Green Country

Willing to travel for training purposes. Available as soon as needed. Would prefer to work week days, afternoons and weekends. Willing to learn new things and become more accessible to being an asset to the company that gives me consideration and an opportunity. Education History

Occupational Licenses, Certificates and Training

Additional Information

Detailed References

Anthony Mayhew, Lift Driver

Dollar General Distribution

2084 Elderberry Rd

Gilmer, TX 75644

903-***-****

Zelda Wafer, Owner

Z.s Massage

Silverspring, MD 20802

202-***-****