RESUME

Sue McDaniel

**** ******* **** #***

Kent, OH 44240

330-***-****

OBJECTIVE

Friendly, hardworking individual eager to assert my skills and experience in Clerical and Customer Service. inbound call-center experience, accurate 10 key /data entry skills, proficient in cash handling and balancing. Excellent work ethic, dependable, a team player, and good inter-personable skills. Knowledgeable PC skills, SAP, and the ability to operate standard office equipment. Covid 19 vaccinated for 2 shots and a booster.

WORK EXPERIENCE

Door Dash Independent Contractor 6/2022 to 11/2023 Pick up, shop and delivery of customer orders at Restaurants, Pharmacies and Department Stores. Alliance Industrial Solutions Staffing Agency 2/2017 to 5/2017 and 12/2021 to 6/2022 Kitting Associate and Assembler – Packaging, building transmissions and assembly. Hired at Swagelok Co. Suburban Healthcare and Rehabilitation Nursing Home 9/2021 to 12/2021 Front Desk Associate – Gatekeeper of reception area, all entrances were safe and secured following security protocol of the facility. Responsible for logging residents in and out on visitation and doctor appointments. Also checked in Emergency Services Workers, Funeral Homes Workers, Physicians and Therapists. Scheduled visitors for residents daily and followed CDC guidelines when they arrived at the facility and took them to the appropriate resident. Answered multiple phone lines, screened calls for management and forwarded all calls to both nursing stations. Logged in and out of all employees and followed COVID-19 screening. Responsible for keeping Nurses attendance logs for 2nd and 3rd shifts and calling in of late/absent report to Nurse Manager or Scheduler on and off duty. Took smoking residents outside to gazebo on smoke breaks at 5pm and 9pm.

Swagelok Company 2/2017 to 10/2020

Swager, Assembler, Orbital Welder, Shipper and Packaging of hose and end connections. CVS Healthcare 10/2014 to 1/2015

Customer Service Representative, answer inbound calls in queue at the call center during the enrollment period for the Medicare Part D Prescription Drug Plan. Bedford Heights Hotel and City Diner Restaurant 11/2008 to 6/2009 Manager/Co-owner of City Diner Restaurant and helped to oversee all facets of the Hotel. CONTINUED RESUME FOR SUE MCDANIEL

Cont’d WORK EXPERIENCE

U.S. Bank 4/2006 to 2/2016

Proof Operator, Deposit Processing Specialist and Full time Teller Duties include processing customer accounts received in the Check processing center both physical paper and electronic deposits, in a fast -paced, deadline based environment. Logged and scanned inbound processing bags from all the Branches in the Northeast Region of Ohio area. Teller duties were as follows; daily processing of customer transactions, including deposits, withdrawals, bonds, money transfers and loan payments. Rehired 2 times.

HOBBIES

Plaster craft art, Reading and listening to Playaway audiobooks. EDUCATION

Moody Bible Institute

Moody Enrich video based online courses

Certificates earned March 2023

Ashworth College Online

Pharmacy Technology

Diploma 2008

Professional Career Development Center Online

Medical Billing and Coding

Diploma 2005

Absolute Nursing Aide Training

Nurse Assistant

Certificate 2010

Dyke College

Secretarial Science

1984 and 1985

Casimir Pulaski High School

Basic Studies

High School Diploma 1983

REFERENCES AVAILABLE UPON REQUEST

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