SASANIA BROWN

416-***-****

DETAILS

1-416-***-****

ad3xzl@r.postjobfree.com

SKILLS

Communication Skills

Ability to Work Under Pressure

Leadership

Ability to Work in a Team

Customer Service

Microsoft Office

PROFILE

My objective is to obtain a position within an establishment where my exceptional

customer service and hospitality skills would be fully utilized for the growth of

the organization and customer satisfaction guarantee. Dedicated Customer Service

Representative dedicated to providing quality care for ultimate customer satisfaction.

Proven ability to establish and maintain excellent communication and relationships with

clients.

EMPLOYMENT HISTORY

HOTEL ATTENDANT at MARRIOT, OSHAWA

November 2020 — November 2021

• Greeting guests and responding to queries

• Reporting any technical issues and maintenance needs.

• Updating status of guest rooms on assignment sheet.

• Redirected calls as needed and worked with my supervisor to address any

outstanding issues or concerns.

• Communicated effectively with colleagues and superiors.

• Helped to increase customer return rates by providing excellent customer service

at all times.

BANQUET SERVER at MARRIOT, OSHAWA

November 2020 — November 2021

• Preparing tables, serving stations, or buffet tables for service

• Running food from the kitchen to the tables

• Serving food and beverage to guests at their tables or at serving stations

• Creating a pleasant atmosphere for dining and entertainment

• Communicating with colleagues to ensure a smooth event

• Providing bar service to guests, including cash and credit services

• Cleaning up after events and aiding in inventory

BREAKFAST ATTENDANT at MARRIOT, Oshawa

November 2020 — November 2021

• Interacting with guests by taking orders, responding to any questions or

complaints, and clearing their eating area upon their departure

• Ensure that customers' needs are met in a timely manner so that they can leave the

dining area by the end of the meal service

• Maintaining cleanliness standards throughout the restaurant throughout the meal

service. This includes sanitizing surfaces, sweeping and mopping floors, etc.

SMT Machine Operarator

●Able to follow instructions and production schedule

●able to act quickly when

●a problem arise

●Maintaining cleanliness standards of the machines

●ensure circuit boards and other devices using electronic circuits are assembled correctly

EDUCATION

HOSPITALITY MANAGEMNT, CDI COLLEGE, Scarborough

January 2020 — November 2020

HIGH SCHOOL DIPLOMA, J CLARKE RICHARDSON, AJAX

October 2017 — June 2018

GRADUATED WITH HONORS

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