Jerrell Frazier

Augusta, GA ***** 706-***-**** ad3xz1@r.postjobfree.com

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skills

Data Entry

Communication

Research

Computer Skills

Time Management

Flexible and Adaptable

Attention to Detail

Dependable and Responsible

MS Office

Problem-Solving

Critical Thinking

Training & Development

Phone Etiquette

Goal-Oriented

Call Handling

CRM Software

Appointment Scheduling

Account Management

Quality Control

Promotional Support

Customer Service

Adaptability

Experience

HELP DESK SUPPORT SPECIALIST 10/2020 - Current

Motus

Provided technical assistance and troubleshooting for customers with hardware, software, and network issues. Assisted in the installation of new hardware, software, and operating systems. Responded to customer inquiries via phone, email, or chat support. Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.

Diagnosed system errors using event viewer logs and other diagnostic tools. SALES REPRESENTATIVE 02/2020 - 12/2020

Tmoblie

Developed and maintained relationships with existing clients to ensure customer satisfaction. Generated new sales leads through cold calling and networking activities. Provided technical support for customers using the company's products or services. Maintained accurate records of all sales and prospecting activities. Researched competitors' products, prices, and sales techniques. Managed inventory levels by ordering sufficient stock for each account. CUSTOMER SERVICE REPRESENTATIVE 03/2019 - 01/2020 Boost Mobile

Answered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner. Gathered customer feedback through surveys and used the data to improve customer service. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. Identified areas of improvement in customer service processes and suggested changes accordingly. Tracked orders from start to finish to ensure timely delivery of goods or services. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

CLIENT SUPPORT SPECIALIST 10/2018 - 02/2019

ADP

Provided technical support to customers over the phone and via email. Resolved customer inquiries in a timely manner, exceeding service-level agreements. Analyzed customer issues to identify root cause and provided appropriate solutions. Maintained customer accounts and updated account information as needed. Created detailed reports on customer support activities and performance metrics. Documented all customer interactions in the company's database system. Assisted other departments with resolving any outstanding client issues. Education and Training

Augusta Technical College - Augusta, GA GED

2008

References

References available upon request.

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