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Customer Service Level 3

Location:
Mumbai, Maharashtra, India
Salary:
1200 USD
Posted:
February 26, 2024

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Resume:

CIRRICULUM VITAE

PERSONAL INFORMATION

NAME : Rexy Robert Borne,

ADDRESS : Gorai village Upper koliwada,

Borivali (west) Mumbai 400091.

DATE OF BIRTH : 25th September 1988.

CONTACT NO : 992*******

EMAIL ID : ad3xyx@r.postjobfree.com

GENDER : Male

MARTIAL STATIUS : Married

RELIGION : Roman Catholic

NATIONALITY : Indian

LANGUAGES KNOWN : English, Hindi, Marathi & Germany level 3 HEIGHT : 162 cm.

WEIGHT : 70 kg

OBJECTIVE:

To work in a challenging environment where I will be able to provide prompt and courteous service to the customers of a restaurant.

CERTIFICATION:

Certification course in Hospitality.

Certification course in Travels and Tour.

Certification course in Galileo Customer Service EDUCATION QUALIFICATION:

Qualification Board Year of Passing

S.S.C Maharashtra Board 2005-2006

H.S.C Maharashtra Board 2007-2008

T.Y.B Com Mumbai University 2008-2011

COMPLETED STCW95& 2010 COURSE

EFA- Elementary First Aid

FPFF- Fire Prevention & Fire Fighting

PSSR-Personal Safety and Social Responsibilities

PST- Personal Survival Techniques

PSF- Passenger ship Familiarization (Crowd Management) OTHERS

Basic Knowledge of Computers and MS Office

KEY SKILLS AND STRENGTHS:

Professional work ethic.

Multi tasking.

Excellent written and verbal communication skills.

Ability to work in a team.

Customer service skills.

Good leadership abilities.

WORK EXPERIENCE:

Currently working with the company TUI CRUISE’S (MEIN SCHIFF) as Busboy from 1st May 2017 to till date.

Duties & Responsibilities-

Ensure assigned station is properly setup with required china, glassware, silverware, and mis-en-place before service

Refill water, bread, butter, and beverages as guests are seated

Transport food from galley to respective section

Assist steward in serving food and removing dirty plates, returning dirty trays to Dishwash

Segregate garbage (plastic, paper, metal, glass, food, bones, shells) and put in correct bins

Ensure guest satisfaction in assigned station and resolve any complaints at the table

Set up, organize, and clean assigned station according to USPH standards Completed Two Contracts at COSTA CRUISES as Galley Utility from 18thOct 2015 to 14th Feb2017.

Duties & Responsibilities-

Pre-wash plates and cutlery before putting them in the dishwasher

Wash the dishwasher machine after service

Use a 3 bucket system to wash the dishwasher machine

Keep the area neat and clean

Use proper chemicals while washing the dishwasher machine

Wear proper Personal Protective Equipment (PPE) kit while washing the dishwasher machine

Ginger Hotel (Tata Group) as Front Office Executive from 15th November 2013 to 20th March 2015.

Duties & Responsibilities-

Greets, registers, and assigns clean and proper rooms to guests.

Provides and ensures high-quality guest relations.

Receives and resolves guest complaints and makes them feel they are special.

Makes Manager on Duty aware of any guest complaints.

Ensures compliance of all company policies and procedures.

INTERNATIONAL UNICONNET SIM Private Ltd as a Sales Executive from 8th Feb 2013 to till 5th September 2013.

Main Duties:-

Communicating with customers at international airport

Handling cash at the counter

Interacting with passengers and making them aware of different tariffs of Sim Card

Convincing passengers to buy Sim Card

PASSPORT DETAILS:

Passport No Date of issue Date of Expiry Place of Issue V6746679 12/01/2022 11/01/2032 Mumbai.

CDC DETAILS:

CDCD NO Date of issue Date of Expiry Place of Issue MUM-264308 02/09/2016 02/09/2016 Mumbai.

HOBBIES

CRICKET

SWIMMING

LISTENING TO MUSIC

DECLARATION:

I hereby declare that the information provided by me is true and correct to by knowledge

(REXY ROBERT BORNE)



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