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Mental Health Customer Service

Location:
Niceville, FL
Salary:
$65000
Posted:
February 26, 2024

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Resume:

DR. KENNITA L. WILLIAMS

*** ********* ***

Niceville, FL 32578

Day / Evening: 850-***-****

ad3xyv@r.postjobfree.com

Highly organized and analytical professional with more than 25 years’ experience providing operational, planning, technical, and administrative assistance support for complex civilian, military, and legislative programs. Proficient as an award-winning contributor, offering expertise in the areas of administrative management, personnel management, customer service, legal research, compliance, operations process optimization, internal communications, training, and public speaking, leadership, and mental health wellness. Background reflects a progressive career with specialized experience leading process implementations and staff. Highly effective at boosting performance and compliance of staff, programs and organizations within the public, military, and private sectors. Maintain up-to-date knowledge of computer technologies to resolve problems, automate processes, and provide senior management support. Expertise in the use of MS Office and Adobe applications. Recently obtained a doctorate degree in leadership and emotional intelligence; successfully completed several leadership development courses focused on critical communications, process optimization and innovative problem solving.

Well versed at supporting high-ranking officials, effective at studying new legislation, complying with military regulations, automating systems, managing initiatives, and modifying instruction and material. Proven to use superb decision-making skills, judgment, and outstanding initiative. Utilizes 24 years of understanding and knowledge of military customs and protocols. Variously described as a dynamic problem solver who is effective at identifying process inefficiencies and implementing corrective measures to strengthen internal processes. Military trained in the ability to consider the results of various choices and how these choices affect others. Collaborative bridge-builder experienced partnering with inter-agency personnel within high-pressure situations and under tight deadlines. Exercises delegated managerial authority to oversee the overall planning, directing, and timely execution of complex programs, and special initiatives. Supports the implementation and execution of quality driven programs while also employing interpersonal effectiveness in internal and external communications. AREAS OF EXCELLENCE

• Administrative Management • Calendar Management • Vendor Management

• Legal Research • Quality Assurance • Reducing Errors

• HR Process Management • Staff Training & Coaching • Project Coordination PROFESSIONAL EXPERIENCE

Title/Series/Grade: CEO/Founder Clear Vision Consulting LLC, Clear Vision Coaching Academy

Dates of Employment: September 2020 - Present

Employer: Self Employment

Salary: $150,000 per year

Supervisor: Self Employment

Monitors and manages all aspects of clinical, logistical, and personnel operations. Manage all credentialing, licensure, and certification maintenance for staff and interns in accordance with state and federal regulations. Led community collaborations in developing innovative mental health services such as creating ICF accredited Mental Health Coach Certification Program. Such program development included course curriculum, resource, materials, program creation, and instructor training. Delivered consultative support to aid nonprofit start up organizations with business model development, attainment of 501c3 status, marketing segmentation and strategic planning, standard operating procedure development, training, and course curriculum development, state and federal business compliance, credentialing, and sustainable revenue sourcing.

• Administered program growth and financial sustainability to achieve an increase in annual revenue.

• Built, executed, and monitored evidenced based training for credentialing and licensure compliance.

• Public speaking engagements on topics such as mental health, leadership development, team building, social-emotional learning, self-care, education in service meetings regarding behavioral intervention plans, disability determinations, and the Department of Education Multi-Tiered Systems of Support policy and procedures.

• Specializes in certifying and training Mental Health Wellness Coaches in successful coaching and consulting practices. In addition, she has coached leaders and groups within organizations and mental health and wellness communities.

• Built, executed, and monitored Air Force Special Operations Command Team Building Workshop Air Force Special Operations Command Team Building Workshop.

• Consultant & Contributor for AFSOC Team Building Workshop. Workshop Objectives included discussion. of corporate values, strengthening existing relationships, ways to increase collaboration all through the implementation of the T.E.A.M. Approach. The training session was followed by a virtual escape room team building exercise.

Skills: HR Operations · Compensation & amp; Benefits · Employee Relations · Healthcare Operations · Regulatory Compliance · Project Management · Clinical Consultation & amp; Management · Program Development.

Title/Series/Grade: United States Senate Regional Staff Assistant for Lisa Murkowski, Fairbanks Office Dates of Employment: Apr 2019 – June 2020

Employer: Senator Lisa Murkowski

Salary: $45,692 per year

Supervisor: Leila Kimbrell, yes to contact, 907-***-**** Reports directly to the State Director, provides a wide range of operational, planning, technical, and administrative support to the Regional Special Assistant, Core duties entail assisting the Regional Special Assistant and State Scheduler with outreach opportunities. visitor reception, greeting and screening; public notification of key state and the Senate projects and information; and procurement of supplies. Data Management: Maintains an accurate and up to date database of all incoming constituent letters; opens, sorts, and distributes incoming mail to staff, differentiating between casework and legislative issues. C-Level / Senior Leadership Support: Proven ability to improve the overall efficacy of senior executive level staff. Respected as a critical gatekeeper; reviews and screens cases; determines if constituent communications are appropriate for reference to other area offices within the state. Provides front-line communications to the public, serving as a key point of contact, demonstrating a strong and profound knowledge of processes, procedures, and compliance.

Special Projects Management: Administrative project manager, tasked with overseeing the flawless execution of events and special projects, including change management, schedule reporting, contacts verification, reporting, and relationship management.

Highlighted Contributions and Achievements:

• For three months maintained dual roles as the Regional Special Assistant to the US State Senate’s Office while simultaneously fulfilling the requirements of the Regional Staff Assistant for Fairbanks.

- Provided front-line constituent support and direction in support of emergency relief programs, including COVID-19; helped process 30+ small business loans.

- Assisted individuals, veterans, seniors with limited or no access to the Internet with unemployment applications and processing.

- Coordinated the logistics management and secured all required authorizations to help 200 stranded Alaskan citizens safe return to the US from boarding countries.

• Garnered and executed skills in IQ system, managed constituent data, achievements, and notable state actions.

• Logs public opinion messages from visitors, works collaboratively with the Regional Special Assistant and Constituent Services Director to answer casework.

• Works collaboratively with multiple agencies, communicates with local and federal agencies including city, county, state and federal officials; ensures all key stakeholders have access to and have been provided with, all key constituent reports and data.

- Serves as the face of the office, providing public-facing appearances at civic meetings and community events serving in a representative capacity for the Senator’s Office.

- Garnered a deep understanding for navigating federal, state and local agencies using in person and Federal online resources.

• Key Skills Utilized Daily: Empathetic Communications, Administrative Management, Public Communication, Purchasing, Organization, Administrative Management, Process Optimization, Leadership, Problem Solving, Records Management, and Workload Management. Title/Series/Grade: Legal Assistant / Discharge Clerk/GS-6 Dates of Employment: 09/2015-Mar 2019

Employer: United States Air Force – Alaska Airforce Base Salary: $45,692 per year

Supervisor: Brian Teter, yes to contact, 907-***-**** Served as the primary administrative liaison and key facilitator of communications for all levels of command at this fast-paced unit of 2,500+. Provides strategic guidance and advisement to Squadron Unit Commanders and First Sergeants. Directs and assists unit staff by providing technical support for the execution of all administrative actions.

Core duties entailed preparing, reviewing, and processing administrative discharges and providing administrative support to discharge boards. Reviewed case files to ascertain whether discharge actions are appropriate. Placed Service members and witnesses on administrative hold, requests AMJAMS RIPs and derogatory information from appropriate sources. Secured the member’s personnel record and Personal Information File (PIF). Maintained stringent controls over the entire coordination process, while providing oversight to pertinent staff agencies at all stages of the discharge process. Core competencies include: Attention to Detail: Supported all discharge board proceedings; drafted comprehensive responses to discovery requests; personal data sheets, findings, and recommendation worksheets for attorneys. Advised and guided new First Sergeants through the discharge processes. Drafted complete discharge packages for Chief of Adverse Actions’ review and authorization to the unit for processing. Information Management: Input information in the Web-based Administrative Separations Program

(WASP), an Air Force-wide administrative discharge database exclusive to the Judge Advocate General’s Corps. Coordinated service travel orders and prepare travel for witnesses and government appointed board members using Government Travel Cards (GTC), the Defense Travel System (DTS), witness travel vouchers, witness travel arrangements, billeting, and all paperwork required by Air Force guidance. Published travel orders, convened orders, and mail time-critical documents, tickets, and travel orders by appropriate method. Interpersonal Skills: Maintained adverse action docket to include administrative involuntary board entitled and non-board entitled discharges. Assisted attorney in preparation of critical adverse action documents, such as findings and recommendations, and justifications. Provided training to paralegals and newly assigned personnel. Develop local discharge training plan.

Highlighted Contributions and Achievements:

• Proficient as an award-winning leader, received multiple recognitions and awards for superior performance.

• Acknowledged for surpassing MAJCOM average through exceptional management practices.

- Modernized and streamlined the rapid discharge process, improving efficiency and reducing processing time by two days.

- Closely monitored the unit’s actions to proactively address issues, minimizes delays, and avoid progress / communication bottlenecks that threaten timelines.

• Key contributor in the development of a center of excellence; helped advance processes resulting in the program elevating its rank from 9th to the the PACAF’s #1 Discharge Program.

- Established and shared best practices; standardized and automated quality control check lists; leveraged and effectively utilized existing technologies; and engaged staff using strong interpersonal skills.

• Selected to administer the day-to-day coordination of the Administrative Separation program; appointed by the Eielson Air Force Base Staff Judge Advocate (SJA) as the coordinator and liaison for the base.

• Appointed the Victim Witness Assistance Program (VWAP) Council Coordinator for the base by the SJA; tasked with the administrative oversight, coordinates, processes, and reports all activity.

• Assists Staff Judge Advocate and Special Assistant United States Attorney on appropriate administrative actions for Magistrate’s Court.

- Partnered w/ SFS/OSI to asst 53 victims/witnesses; drafted annual VWAP report; preserved critical victim rights.

- Coordinated, prepared, and delivered training to 11 victim advocates to serve as on-base subject matter experts (SMEs) ready to support victims.

- Earned a distinction for exercising solid leadership, strong decision making and communication skills to enhance organizational agility.

• Collaborative and effective bridge-builder, working cross-functionally with staff agencies and higher headquarters, monitors and reports statistical data, performs legal research utilizing a variety of resources/media.

• Hand-picked to advance personal study and earned entry into the Emergency Leader Course program.

• Expanded legal competencies through advanced paralegal and legal training outside the CPD.

• Key Skills Utilized Daily: Legal Research, Organization, Administrative Management, Process Optimization, Leadership, Problem Solving, Records Management, Workload Management, Interpreting Regulatory and Procedural Requirements, Researching Complex HR Issues, Advising Military Leaders on regulations, Personnel Action Processing and Recordkeeping, Fundamentals and Operations of Military, Strong Oral and Written Communications

Title/Series/Grade: Owner

Employer: Neets Creations

Dates of Employment: November 2013 to 2020

Salary: $15,000 yearly

Supervisor: Owner Yes to contact, 850-***-****

Events Coordinator provided services to a wide range of clients that require strong organizational, administrative management, event planning, budgeting, communications, and analytical skills. Specialize in the development and execution of special events. Ensure event orders are executed with the opulence, grandeur and stated dignity that is required for each client’s momentous gatherings. Work closely with corporate and social clients to identify and address their needs; schedule and design events and experiences that surpass their expectations. Highlighted Contributions and Achievements:

• Oversee the end-to-end execution of events including logistics, budgeting, guest/speaker/attendee coordination. Work with clients to translate an intangible vision into a well-planned and executed event.

• Assist the clients with selecting the perfect venue, D.J., guest speaker, valet, parking attendants, and security detail. Select the event décor, tents, tables, and chairs.

• Manage and supervise contractors, caters, and other staff members.

• Assist the clients with developing the event theme. Coordinate event reservations, transportation arrangements, arrange event décor, including all equipment: tents, tables, and chairs, etc.

• Develop databases to record and maintain guest logs, event timelines, vendor schedules, and event budgets.

• Research state laws and regulations to ensure the event meets all health, safety, and building standards.

• Key Skills Utilized Daily: Events Management, Logistics Coordination, Client Relations, Customer Service, Administrative Management, Process Optimization, Leadership, Problem Solving, Records Management, Workload Management

Title/Series/Grade: Executive Assistant

Employer: Wyndham Vacation Resorts, Sandestin, Florida Dates of Employment: August 2008 – November 2013

Salary: $35,000

Supervisor: Greg McNeely, yes to contact, 850-***-**** Performed and monitored administrative duties, coordinated with outside agencies in processing of new employees, drug prescreening, and background investigations. Coordinated conference calls, meetings, and scheduled appointments for Executive Team. Core competencies detail: Personnel Process Management: Processed resort payroll on a weekly basis; administered all Time Off requests, calendars and contact lists for Management Department. Administrative Management: Assisted the Executive team with travel schedules and arrangements; completed monthly T/E reports; and procured uniforms for all departments. Highlighted Contributions and Achievements:

• Offer authoritative guidance on difficult, unusual, and in many cases, unprecedented circumstances arising from organizational changes, challenges, and opportunities.

• Served as a central point of contact and key liaison for 5 departments, ensuring strong communications among departments.

• Developed publications, created monthly property newsletter, updated company information boards, posted board notifications for three associations and 15 boards with 5,000+ homeowners.

• Composed clearly written accurate and factual reports and professional letters and memos for publications and distribution to board members, personnel, and homeowners.

• Planned large employee events, quarterly board meetings, holiday parties, and weekly management meetings.

• Prepared Quarterly and Annual Board Reports; prepared spreadsheets to analyze various aspects of the business.

• Developed and maintained contract log, vendor, and license log and data base for 3 Associations; maintained permits and contracts for 3 renovation projects.

• Assisted the management team with securing contractors and overseeing $50K-1Million dollar renovation project for 3 resorts.

• Facilitated over 50 New Hire Orientations, 20 Hospitality Now Courses, and 20 On Board Courses. Counseled New Hires with benefits and insurance selection.

• Counseled retired military personnel and active-duty military dependents with selection of insurance and benefits.

• Motivated individuals to apply for insurance plans and benefits; served as an advocate for personnel dealing with agencies that awarded benefits.

• Identified and interacted with 30+ vendors on information technology for system problems or other issues.

• Provided customer service excellence when interfacing with internal and external customers.

• Represented agency at recruiting events and job fairs.

• Managed administrative duties for three major renovation projects, prepared cost analysis based on research and interrogation of over 25 vendors.

• Key Skills Utilized Daily: Research, Vendor Management, Inventory Management, Investigations Management, Employee Relations, Project Management Coordination, Purchasing, Organization, Administrative Management, Process Optimization, Leadership, Problem Solving, Records Management, Workload Management, HR Support, Personnel Action Processing and Recordkeeping, Strong Oral and Written Communications

Title/Series/Grade: Technical Writer

Employer: Manufacturing Technology Incorporated, Fort Walton Beach, Florida Dates of Employment: July 2006 – January 2008

Salary: $26,000 USD

Supervisor: Ramon Torres; May contact: Yes, 850-***-**** Interviewed programmers, engineers, developers, and other technical personnel to compile data and develop reports. Edited data and garnered familiarity with product technologies and production methods. Extracted information required to develop information-filled manuals for the F-16 Fighting Falcon. Analyzed developments to determine the need for revisions in previously published material and development of new material. Garnered clarity of the product technology and developmental methodologies. Researched technical information for use in documentation activities. Highlighted Contributions and Achievements:

• Created and maintained a database of graphical images, flow charts, and diagrams for inclusion in documentation and direct layout and organization of instructions according to standard technical publications guidelines.

• Developed, edited, and standardized technical and administrative manuals and publications for the F-16 Fighting Falcon.

• Conferred with representatives from Boeing and executives from the United States Air Force to establish technical specifications to determine subject material to be developed for publication.

• Reviewed and tested published materials and recommended revisions or changes in scope, format, content, and methods of reproduction and binding instruction manuals.

• Selected photographs, drawings, sketches, diagrams, and charts to illustrate material.

• Facilitated presentation of manuals to military personnel and government contractors.

• Key Skills Utilized Daily: Research, Database Management, Executive Presentation, Administrative Management, Process Optimization, Problem Solving, Records Analysis, Records Management, Workload Management, Interpreting Regulatory and Procedural Requirements, Strong Oral and Written Communications

Additional Experience

Executive Legal Assistant, Fountain Law Firm, Navarre, FL, January 2005 - July 2005 Administrative Specialist (Temp), Northrop Grumman IT, Fort Walton Beach, FL, July 2004 - December 2004 Circuit Court Deputy (Temp), Okaloosa County Courthouse, Fort Walton Beach, FL, March 2004 - April 2004 Education

Doctorate, Divinity, and Leadership: School of the Great Commission, May 2022 Certifications

International Coaching Federation Certified Life Coach, October 2018 Certified Hospitality Now Coach, October 2010

Association Governance Course, January 2010

Financial Acumen Course, January 2010

Certified Administrative Assistant, July 2002

Notary Public, April 2005 - Present

2 Years Reserve Officer Training Corps (ROTC)

Specialized Training

First Command Financial Planning Training

Financial Confidence Course

Life’s Securities

Customer Service and Administrative Skills Course

Victim Advocate, Air Force 40 Hours

Green Dot Violence Prevention Representative

United States Air Force Master Resilience Trainer

Awards:

2017 Eielson Air Force Base Spouse of the Year

2017 Eielson Air Force Base Civilian Volunteer of the Year 2018-2020 Mayor Appointed Diversity Council Board Member 2022 StrongHer Award



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