Education:

Masters in H.R. & Marketing July ***3

Punjab Technical University

Bachelor’s in commerce May 2010

Punjabi University Patiala

Summary:

Proficient in Windows and MacOS environments, with a deep understanding of hardware, software, networks, peripherals, and web applications.

Fluent in English, Hindi, and Punjabi, both in written and verbal communication.

Skilled at quickly analyzing and resolving complex technical issues, utilizing critical thinking to exceed performance standards and provide exceptional customer support.

Able to adapt seamlessly to various work environments, whether working independently or as part of a team, consistently delivering high-quality results.

Experienced in training new employees, ensuring protocols are clearly and efficiently communicated.

Proven ability to build and maintain successful relationships with service providers, dealers, and consumers.

Demonstrates composure and patience in handling difficult customer situations.

PROFESSIONAL EXPERIENCE:

Assistant Manager

SureStay Plus Hotel (Best Western) September 2023 – Present

Initiating sales initiatives by engaging with various companies and contractors, offering special room rates.

Implemented effective training for housekeeping staff, significantly reducing linen wastage by educating them on proper detergent usage based on stains.

Creating weekly schedules for all hotel departments to optimize operations.

Facilitating seamless communication between the General Manager and all departments.

Ensuring the smooth operation of all hotel departments, addressing any operational hurdles.

Managing stock procurement, distribution, and inventory control while also introducing stock management using Microsoft Excel. Utilizing formulas to maintain a real-time stock tracking system.

Store Manager Feb 2023 – August 2023

Fremont market Sacramento

Manage all aspects of store operations, including sales, customer service, inventory management, and employee scheduling.

Streamline inventory processes to reduce shrinkage and improve stock accuracy, leading to a 25% decrease in inventory discrepancies.

Maintain visual merchandising standards to create an appealing shopping environment and attract more customers.

Collaborate with vendors to negotiate favorable terms, manage inventory levels, and introduce new product lines.

Ensure compliance with company policies, procedures, and safety guidelines.

Foster a positive and inclusive work culture that promotes teamwork and employee engagement.

Director

Indo American Montessori Pre School Jan 2017- March 2022

Patiala, Punjab, India.

Strategically managed the admissions process, offering personalized and empathetic guidance to parents.

Addressed parental inquiries, provided comprehensive information about the curriculum and facilities, and eased concerns.

Collaborated with teaching staff to create detailed educational plans and conducted workshops to promote creative teaching methods.

Demonstrated commitment to education by engaging directly with students in the classroom.

Developed comprehensive marketing strategies, orchestrated multimedia ad campaigns, and increased brand visibility.

Oversaw day-to-day operations, generated performance reports, and conducted staff meetings for improvements.

Designed training programs, mentored staff, and ensured cohesive teamwork.

Promptly responded to inquiries, navigated sensitive situations with professionalism and empathy.

Customer Service Manager

Bell Canada July 2013 – Dec 2017

Delhi, India

Provided strong leadership as a Customer Service Manager, optimizing team performance.

Supported technicians in troubleshooting network devices, scheduling appointments, and addressing connectivity issues.

Conducted Initial troubleshooting on servers and managed service ticket resolutions.

Prepared and delivered status reports and project updates to the management team.

Upgraded server packages for customers, enhancing service quality and satisfaction.

Managed and mentored a team, conducted evaluations, and offered feedback for growth.

Worked seamlessly with cross-functional teams to resolve technical issues and service interruptions.

Handled escalated customer inquiries and complaints with exceptional problem-solving skills.

Developed training programs, documented customer interactions, and ensured adherence to policies.

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