Johanna Louimare

PHONE: 407-***-**** EMAIL:ad3xxl@r.postjobfree.com

Education

Liberty university 2013-PRESENT

EDDISON COMMINUTY COLLEGE

IMMOKALEE HIGH SCHOOL MAY 2008

Experienced

SALE ASSOCIATE

Immersive Van Gogh exhibit

November 26 2021-January 12 2022

TEAM-LEADER GUEST SERVICE PMG/7-11

DECEMBER 2019-July 2021

meets and exceeds Customer & Management expectations. lead and manage their team members, and provide support to Management such as customer service, merchandising, food preparation, daily cleaning, cash register duties, and o

MERCHANDISE GUEST EXPERIENCE Old Navy TIME SQUARE MAY 2019-December-2019

.Daily Guest service through on stage daily

.Assists Guests in finding solutions that best meet their needs while leveraging all available resources

.Performs cash wrap and mobile duties in an efficient and timely manner

.Performs scripted and non-scripted events for Guests

.Participates in the processing of shipment, replenishment of the sales floor, and additional operational tasks based on the needs of the business

GUEST SERVICE EXPERIENCE THE CHAI SPOT July 2019-November-2019 New York

. Cook and serve specialty chai beverage

.serve chai beverage and snacks

.greeting customers, ringing up purchases, and answering questions about products,

MERCHANDISE GUEST EXPERIENCE COORDINATOR WALT DISNEY WORLD RESORT

ALL-STAR MUSIC RESORT SEPTEMBER 2018-May2019

· Drive daily Guest service through on stage leadership and Cast accountability, resulting in increases in both Shopping Experience and Retail Staff Experience Scores.

· Partner with key Resort lines of business including Front Desk, Resort Duty Team, Food and Beverage, Transportation, and Housekeeping to ensure an exceptional Guest experience throughout entire stay.

· Drive daily sales through teaching and modeling Next Level Courtesy to ensure daily financial goals are met or exceeded. .

· Safety Champion: Attended monthly safety meetings to take key learnings back to location. Monitored safety boards and updated them weekly with pertinent topics and safety information.

· Daily office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork.

·

FOOD & BEVERAGE HOST WALT DISNEY WORLD OCTOBER 2013–SEPTEMBER 2018

· Trainer – Internship at Disney’s All-Star Music Resort.

· Oversee & lead a diverse group of over 100 cast members

· Motivated cast members to deliver outstanding guest service by demonstrating the Four Keys Basics

· Interacted with guests & partner with various lines of business to provide an enjoyable resort experience

· Assessed daily operational challenges & problem solve accordingly

· Successfully completed multiple Disney University courses.

· Developed a strong relationship and guidance between both front-of-house and back-of-house crew members.

CASHIER /CUSTOMERS SERVICE TOY R US 2018-2019

operating checkout stations, including cleaning, stocking products, and balancing registers. Cashiers assist Toys R Us managers with customer satisfaction and work to leave every customer satisfied

CASHIER /CUSTOMERS SERVICE WALMART 2018

.Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services

.Processes customer transactions, operates register equipment, meets front-end performance goals, bags items for customer, and places items in customer cart

SUPERVISOR LIPMAN PRODUCE

.manage multiple tasks in a fast paced environment

.work with other supervisors to ensure everyone has the equipment necessary for efficient daily operations

.Immediately report any accident or incidence of injury to farm manager and office

.Post all posting requirements

CASHIER MACY’S DECEMBER 2010 -AUGUST 2012

.greeting customers, ringing up purchases, and answering questions about products, merchandise, and services.

Accomplishments

.quarterly award winner at Disney

.Recognized by peers and management for going above and beyond

Volunteer Experiences

.Youths leader-church of god teaching bible study to kids Sunday and Wednesday

.Marion E. Fether Medical Center, Healthcare Network of Southwest Florida-help the senior citizens get to their doctors appointment-translates for the creole speaking patients -2009 -2013

.internships for Obama campaign 2012

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