Dynamic hotel management professional with **+ years of experience

developing successful teams, delivering exceptional guest service and maximizing productivity. Strong collaborator and communicator, able to multi-task and problem-solve with a laser focus on operational excellence. bob

daugherty

Candidate for

Hotel General

Manager

Highlights

Strategic Leadership

Operations Expertise

Guest First Mentality

Team Development

Budget Oversight

Inventory Management

CONTACT

850 Arrowcreek Pkwy

Reno, NV 89511

775-***-****

ad3xxk@r.postjobfree.com

linkedin.com/in/bobdaugherty2

LEADERSHIP EXPERIENCE

RENO SUITES 2020 - 2024

GENERAL MANAGER, 10/2020 – 1/2024

Directed day to day operations and spearheaded team of 40+ for newly opened 390 room hotel. Developed and executed business plan to optimize hotel occupancy, improve operations, and deliver premium guest service.

• Successfully launched hotel within 3 months as GM, orchestrating property management system install, staff recruitment and training, COVID protocol adherence, and establishing key vendor relationships

• Achieved 92.5% staff retention over 3 years by recognizing individual contributions and creating positive workplace dynamic

• Grew revenue by 8% in year 2; maintained revenue in year 3 despite upgrade expenditure constraints; surpassed ADR benchmarks annually

• Maintained safety focused workplace with zero notable injuries Harrah’s reno 2017 - 2020

HOTEL MANAGER, 9/2019 – 7/2020

Oversaw guest experience, forecasted and managed revenue, created and monitored budgets, and led team of 25+staff in a 950-room hotel with 5 full-service restaurants and Starbucks. Maximized revenue and room yield to increase profitability. Reported to VP of Operations.

• Generated unprecedented boost in front desk scores, moving from bottom 5 to top 10 across 41 properties

• Orchestrated best financial start of year in 10+ years with strategic price reductions and flash sales to maximize room yield

• Served on Executive Leadership Team that surpassed revenue goals by 200%, achieving top producing property in Caesars Corporation

• Delivered room upgrades under budget, and negotiated reduced pricing on other room enhancements, saving $30,000 annually

• Expedited launch of VIP check in/out area, collaborating with casino marketing to deliver premium customer experience across property

• Expanded employee training and recognition; minimized staff turnover ASSISTANT HOTEL MANAGER, 9/2017 – 9/2019

Hired, trained and evaluated 25+ staff, monitored and forecasted payroll, created schedules, ordered supplies, controlled costs, maximized revenue, and assisted with yield management.

• Increased guest satisfaction ratings by 15% in 6 months, with strong lobby presence and focus on culture improvement

• Surpassed corporate expectations for express check in/out usage, increasing usage by 20% in 6 months

LEADERSHIP EXPERIENCE

Harrah’s reno (cont) 2017 - 2020

ASSISTANT HOTEL MANAGER, 9/2017 – 9/2019

• Monitored budget and reduced payroll costs by 2 FTE, overseeing cost centers, staffing needs, overtime, and inventory control

• Consistently exceeded revenue projections by $10,000 per month

• Revamped staff training program, identified best practices, and launched recognition program, leading to a reduction in staff turnover Washoe county school district 2011 - 2017

TEACHER

Successful teacher of credit recovery program for suspended students, motivating and mentoring 20+ students per class.

• Realized exponential growth in class completion with launch of web access initiative and creation of personalized learning plans Nevada contractors 1997 - 2011

LEAD ELECTRICIAN OWNER

Expert electrician for commercial and residential construction projects. Supervised, trained and mentored teams of 5+ electricians on job sites.

• Delivered projects on time, under-budget — average return of 15%

• Achieved 90% growth of referral business by incorporating premium customer service approach with every task

Hampton inn, harrah’s reno 1989 - 1996

OPERATIONS MANAGER GUEST SERVICES

Directed team of 30+ staff for 900+ room hotel property. Oversaw guest services, occupancy and housekeeping, and East Tower opening.

• Initiated weekly occupancy forecast meetings, compiled and analyzed data, resulting in increase of weekly occupancy by 10% and exceeding year 1 expectations with annual average occupancy of 85%

• Directed East Tower opening, including budget creation, staff hiring and training — exceeded revenue projections by $100K in year 1

• Strengthened cross-department collaboration with casino hosts, housekeeping and guest services, increased communication and implemented win-win strategies

• Mentored 5+ direct reports to achieve career advancement in industry bob

daugherty

Candidate for

Hotel General

Manager

CONTACT

850 Arrowcreek Pkwy

Reno, NV 89511

775-***-****

ad3xxk@r.postjobfree.com

linkedin.com/in/bobdaugherty2

EDUCATION

Bachelor of Arts

Hotel Administrator

University of Nevada, Las Vegas

Bachelor of Arts

Psychology

University of Kansas

Contact this candidate