Data Entry Customer Service

Laura M Garcia

***** ********** ****** *****

Humble, TX 77346

281-***-**** cell

***************@*****.***

JOB OJECTIVE:

Entry- level position in an Administrative Assistant career where I may continue to utilize my years of office experience.

EXPERIENCE

Retirement Services Transformation Specialist/Accenture; Houston 2022-Present

Successfully led end-to-end digitization for over 18,000 plan sponsor files and 4,000,000 documents scanned within an aggressive timeline, meeting all project milestones and exceeding client expectations.

Coordinated the transformation of legacy systems to a modern, cloud-environment, minimizing downtime and reducing storage and maintenance costs by 30%.

Developed a detailed digitization project plan that accounted for all aspects of the project, including file retrieval, document preparation, scanning, quality control, and data entry.

Data Entry Operator-Transcore/Harris County Toll Authority; Houston 2020-2022

In office: Data entry of 600 images per hour of vehicles small and large in violation through the HCTA roads in all greater Houston areas.

Remote: Data entry of maintenance of at least 600 images per hour of vehicles small and large through the HCTA roads in all greater Houston areas.

Document Scanner-Houston Housing Authority; Houston 2020

Document preparation of Houston Housing documents. Scanning of Houston Housing documents of many clients into the file retrieval system.

Document Specialist-ARC Document Solutions Houston; Houston 2017-2019

Document preparation of various business documents. Document scanning of said documents and then Data entry of each file.

Customer Service Representative -Alorica-Samsung Outbound; Humble TX -2016-2017

Data entry, Outbound calls to customers who purchased Samsung appliances from The Home Depot

Document Operator- The Document Group; Spring, TX - 2016

Prepping and scanning of medical/litigation documents for various business in and around downtown Houston. Detailed copying of essential documents for various law firms, private attorneys, & doctors in a timely manner. Maintenance of scanner and all office equipment. Customer service both to the public and internally.

EDUCATION

COURT REPORTING SCHOOL OF HOUSTON

2004-2006

HOUSTON AREA URBAN LEAGUE

MAY 1996-NOVEMBER 1996

UNIVERSITY OF HOUSTON-DOWNTOWN

1990-1993

GEORGE I SANCHEZ HIGH SCHOOL

1990 DIPLOMA

SKILLS

ADMINSTRATIVE ASSISTANT/RECEPTIONIST

DOCUMENT SCANNING

DATA ENTRY IN OFFICE/REMOTE

CUSTOMER SERVICE

MICROSOFT WORD, EXCEL, OUTLOOK

SHAREPOINT

ata entry Document Scanning

Receptionist Microfilm

Copying Cash Handling/Cashier

Filing Quality Control

Facsimile Food Preparation

Customer Service

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EXPERIENCE

Customer Service Representative-Full Time

October 2016-Present

Alorica-Samsung

Outbound calls to Samsung Home Appliance customers, Data entry, customer service, interoffice cust

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