Business Office assistant

Belinda Cavazos

mobile: 512-***-**** email: ***********@*****.***

Objective: Obtain a position that will utilize my skills and abilities in healthcare Summary of Qualifications

● Leadership - Initiative, commitment, enthusiasm, and time management

● Ability to work as a team in a fast-paced environment.

● Knowledge of medical insurance, terminology, ICD, and CPT coding

● Continuous growth while learning an ongoing transformation in healthcare.

● Ability to handle competing priorities while staying organized.

● Proficient in EPIC (practice management and EMR superuser), Copia, PAD, Allscripts, Excel, Word

Education

● Master of Science in Dementia and Aging Studies; Texas State University. San Marcos TX: 2022

● Bachelor’s Healthcare Administration; Texas State University. San Marcos TX: 2015 Medical Professional Profile

Ascension Medical Group, Austin, Texas 2019-current Austin Regional Clinic; Austin, Texas 2000-current Patient Service Coordinator/Office Assistant

● Train entry-level Business Office staff

● Assist other Business Office staff with front desk duties.

● Perform patient registration to set up patient accounts.

● Research and resolve problems with patient accounts.

● Process claims denial adjustments to patient accounts.

● Utilize reports, and audits in the work queue for missed charges, completeness, accurate coding

● Perform charge entry functions.

● Communicate with providers regarding coding issues. Business Office Team Lead

● Responsible resource for staff and patients while completing assigned daily duties of the clinic.

● Coordinate patient benefits and payments, initiating proper authorizations and referrals.

● Assist on-the-job training for all new and existing employees.

● Communicate with Supervisor or Manager to remain current on policy/procedure.

● Ensure business processes and protocols are followed.

● Review Charge Review Work Queue for accuracy

● Post patient payments to the account while handling price quotes for patients.

● Responsible for all End-of-Day Reports and daily deposits for the clinic

● Participate with the management team in developing and working toward clinic goals.

● Quality assurance for all workflow and processes and suggests improvements.

● Attend training as required, including ongoing organizational leadership training.

● Compile statistical data regarding patient/provider encounters for supervision review. Belinda Cavazos

Senior Clinical Patient Call Coordinator

● Non-symptom-related calls and ensure questions/issues are resolved.

● Take messages from the nurse or provider.

● Perform call-backs to pharmacies, patients (non-emergent), and other ancillary requests.

● Research requested information related to referrals, labs, x-rays, medications, medical records, etc., and report results or refer to the appropriate source for follow-up Referral Coordinator

● Knowledge of insurance authorization and/or referral requirements

● Obtain authorizations from insurance carriers promptly.

● Resource for patients and staff with authorization and/or referral questions/problems

● Communicate authorization and/or referral information to patients and specialist offices.

● Liaison between Primary Care and Specialty offices

● Responsible for coordinating medical record information to the specialist’s office.

● Inform the physician of patient compliance with a referral plan.

● Maintain authorizations and/or referrals to ensure that specialty visits are covered. Health Information Coordinator II

● Support clinic operations by filing medical charts and assembling information.

● Retrieve charts for patient appointments, phone messages, pharmacy refills, audits, etc.

● Follow HIPPA guidelines and protocols within the organization.

● Perform release of information for patients to support patient care, patient accounts Insurance Representative

● Meet strict deadlines for posting payments to patients' accounts.

● Verify correct diagnosis and procedure codes for faster payment processing.

● Coordinate Explanation of Benefits for patients

● Organize payment fees for attorneys.

● Knowledge of current regulations/laws regarding medical billing and services Weight Management Assistant

● Work closely with patients regarding appointments and food supplement orders.

● Organized inventory and managed monetary deposits and costs.

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