DON MARRACCINI

**** ******* ****** **** **********, NC 27583

ad3xw9@r.postjobfree.com 336-***-****

SUMMARY

Motivated professional with 20-plus years of experience in sales, management, and customer relations, with emphasis on quality and efficiency in delivery of product both domestically and internationally. Additional skills include compliance and facilities management.

SKILLS & ABILITIES

Microsoft Outlook, Microsoft Excel, Microsoft Word, Mas 90, Mas 200, Mas500, Sage X3, Nectari

EXPERIENCE

Lowe’s, Durham, NC

Merchandising Service Team

November 2021 – December 2022

Set planograms and updates for all brands.

Serviced bays daily to keep products filled.

Drove Forklift, Reach Lift, and Order picker to pull down stock for resets.

Spuntech Industries, Roxboro, NC

May 2021 – August 2021

Material Handler/Receiver

Responsible for unloading truck/container load shipments.

Receiving full truck load and small package shipments into ERP system.

Distribution of small package shipments to appropriate departments.

Implus Corporation, Raleigh, NC

April 1999 - February 2020

Manager of Customer Compliance and Facilities

Reviewed customer routing guides to ensure that Implus was labeling, packaging and shipping correctly to avoid charge backs.

Worked with accounting to evaluate all charge backs for accuracy and validity.

Managed all facility functions for three locations, including but not limited to HVAC, fire safety systems, and auxiliary generators.

Director of Customer Service and International Sales

Directly supervised from 4 to 10 employees.

Created SOP for customer relations based on the company’s current business model.

Worked with major customers, as well as consumers to help ensure customer satisfaction.

Ensured that all customer orders were entered into our current ERP system.

Worked closely with the sales team on special projects as needed.

Worked with IT to improve phone system for customer relations.

Reported directly to the President of the company.

Trained customer service supervisor and manager.

Reviewed reports and reported to upper management on department status per company requirements.

Customer Service Manager

Managed up to 6 employees.

Handled special projects for the sales team.

Worked closely with the VP of International Sales to help build the international business.

Assisted in logistics and documents review of international shipments to customers.

Trained all customer service associates.

Managed all processes from interviews to hiring of customer service associates.

Ran and maintained reports for review of upper management.

Transportation Coordinator

Created current SOP for all out bound shipments.

Made all calls to trucking companies to set up daily pickups for customer shipments.

Arranged for pickup of all international shipments.

Worked with accounting to aid in auditing and approval of outbound shipping invoices.

Prepared all BOL’s for shipments. Prepared documents for international shipments.

Shipping Coordinator

Responsible for all product shipments, with a focus on major customer accounts including Walmart.

References available upon request

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