Jerry

Blanchard

Parker, CO *****

720-***-****

ad3xvv@r.postjobfree.com

www.linkedin.com/ev115ka8055

Certifications

Project Management Professional

(PMP)

ITIL V3 Foundations

ITIL V3 Service Operations

Skills

Hands on Leadership

Communication

Technical Support

ITIL

Service Desk

Incident Management

Change Management

Service Management

Staff Management

Continuous Process Improvement

System Administration

Microsoft 365 Administration

Storage Area Networks

Disaster Recovery

Networking

Automation

With over 17 years of work experience, I am a versatile and adaptable IT Manager with a strong foundation in leadership, exemplified by my service as an US Army Airborne Ranger where we lived by the motto

"Rangers lead the way." I am passionate about delivering quality IT solutions and optimizing logistics operations for small businesses. I have extensive knowledge and skills in NAS, IP Phones, E-commerce, Microsoft 365 Administration, LAN/WAN, and Desktop/Server Support, as well as a background in project management, system integration, and service desk functions. I enjoy working with diverse teams and stakeholders, aligning my goals and values with the mission and culture of the organization I work for. I have assumed comprehensive responsibility for all facets of IT operations, from user training and network administration to office automation and e-commerce initiatives. My efforts have included meticulous organization, strategic planning, and effective communication and collaboration with internal and external partners. Experience

Page Specialty Company: IT & Logistics Manager - Castle Rock, CO In the realm of IT Management, I assumed comprehensive responsibility for all facets of small business IT operations, encompassing Desktop/Server Support, LAN/WAN administration, NAS, Router/Switches configuration, IP Phones management, User Training, Microsoft 365 Administration, and oversight of E commerce and Office Automation initiatives. In the domain of Logistic Management, I successfully undertook the oversight of the company's logistics, initially comprising Self-Storage Lockers at a single site. Subsequently, I orchestrated the expansion of our warehouse footprint to a second site, resulting in a cumulative space exceeding 5000 square feet. My efforts included meticulous organization and strategic growth. Additionally, I implemented a web-based tracking application tailored for project coordinators, enhancing visibility and ensuring precise equipment location monitoring.

Catapult Technology: Project Manager - Denver, CO

As Project Manager for the US DOI, Bureau of Reclamation (Denver Office), I manage a team of fifty UNIX, Novell and Microsoft servers, GroupWise, Exchange, software developers, database administrators’ Service Desk and Desktop Engineers. My team provides support for bureau mail, application and web hosting, Server farm engineering/management, SAN engineering/management, Desktop support and Service Desk functions. Other responsibilities include meeting with group managers to meet special requirements and planners to ensure continuity of operations in the event of any emergency. We are currently working to implement an ITIL based support organization to improve support offerings. Other responsibilities include all aspects of contract financial management, such as budget, monitoring burn rates, conducting project reviews, staff hiring, coordinating with corporate senior management and support staff, invoicing and building routine financial reports.

INCO Systems Inc: System Integration Specialist - Vienna, VA I led a team of four IT support professionals, overseeing the development and deployment of systems dedicated to monitoring data center security, power, and environmental status. In addition, I handled system administration and programming of software solutions tailored to meet the specific needs of the US Department of Transportation.

United States Coast Guard Senior Watch Officer(NRC) Washington, DC

As the Senior Watch Officer at the National Response Center, I spearheaded the management of all operations within this federal-level information and communications hub, catering to both the public and the National Response Team. My multifaceted role involved overseeing call center staff, ensuring Page 2 of 4 information accuracy, collaborating with IT support/development teams, and furnishing specific details to the "Federal On Scene Coordinator" for the initiation of federal responses to spills of oil, chemicals, and biological agents. Concurrently, as the INTRANET Webmaster, I designed, deployed, and maintained a user-friendly web-based application to optimize information flow across all US Coast Guard Command Center and National Response Center operations. My responsibilities included creating an intuitive interface to enhance information accessibility and streamline operational processes. Additionally, in my capacity as a National Response Center Agent, I efficiently handled incoming calls, received reports of oil and chemical spills, and conveyed pertinent information to federal response officials. Notably, I played a pivotal role in the migration from a US Coast Guard proprietary computing system to Windows-based workstations, contributing significantly to the modernization of information systems and workflow efficiency

Litton PRC: System Administrator - Washington, DC

In my capacity, I assumed responsibility for overseeing all computer systems within the National Transportation Safety Board (NTSB) Communications Center. Simultaneously serving as a Communications Center Watch Officer, I coordinated responses and provided support for NTSB "Go Teams" during significant transportation-related incidents, such as the TWA 800 incident US Army: Infantry Soldier - Fort Benning, GA

As a distinguished US Army Airborne Ranger, I have exemplified the highest standards of military excellence through rigorous training and real world deployments. Specializing in airborne and air assault operations, I have demonstrated exceptional proficiency in parachute operations, advanced infantry tactics, and mission-critical decision-making. My experience includes successfully executing specialized military missions on short notice, showcasing adaptability and resilience in dynamic and challenging environments. I have consistently maintained peak physical fitness and readiness, reflecting my commitment to the Army's values of discipline, teamwork, and precision. My extensive training, including completion of Airborne School and Ranger School, has equipped me with the skills and Page 3 of 4 mindset required for high-stakes operations. My tenure as a US Army Airborne Ranger underscores my dedication to the service, unwavering discipline, and ability to excel in high-pressure situations.