SK

SYED KAZEM

ad3xud@r.postjobfree.com C: 347-***-**** Centerville, OH 45458

Sales and marketing Microsoft Office

Speedway LLC Enon, OH

Lead Assistant Manager

**/**** - *******

Supervised and motivated customer service teams to maximize business performance.

Resolved billing and service issues for [Product or Service] customers. Monitored all agents to ensure compliance with [Company] performance standards and policies.

Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.

Diminished process lags, training new hires on customer service protocols and best practices.

Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings [Number]% in [Year]. Walmart Middletwon, OH

Customer Host

09/2017 - 11/2017

Watched entering and leaving guests for suspicious activities. Maintained safe and professional entry areas for positive appeal to every customer.

Looked in carts and bags to check merchandise against receipts. Provided assistance to front-line cashiers during busy time periods. Offered friendly greetings and assistance to incoming customers. Recognized VIP customers immediately and provided special treatment, including preferred tables.

Accommodated guests with special needs, including accommodations for child seats and wheelchairs.

Cab Management Queens, NY

Taxi Cab Driver

04/2004 - 11/2017

Received belongings from passengers and safely and securely stowed items and luggage.

Maintained vehicle in clean and safe manner to maximize passenger satisfaction.

Monitored profitable locations, including nightlife, tourist and business spots, to take advantage of business opportunities. Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.

Upheld high standards of professionalism and discretion when working with high-value clients.

Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.

Maintained industry knowledge through continuing education, training Summary

Skills

Experience

and monitoring of industry publications.

Timewise Houston, TX

Associate Cashier

04/2017 - 08/2017

Worked closely with front-end staff to assist customers. Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Learned roles of other departments to provide coverage and keep store operational.

Counted product stock to maintain inventory records. Stayed up to date on current item discounts to support promotions. Filled beverages and delivered food to customers by [Action]. Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.

Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.

Troubleshot and resolved issues with cash registers, card scanners and printers.

Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.

Amerada Hess Long Island, NY

Manager

03/2002 - 03/2004

Executed new training initiative to improve skills and develop leaders from within.

Led employee performance reviews and discussed improvement strategies with each team member.

Trained and mentored new employees to maximize team performance and achieve daily performance objectives.

Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.

Oversaw personnel recruitment, performance and scheduling. Increased safety awareness by [Number]%, which led to no injuries on team since [Year].

Coordinated day-to-day and long-term activities within various business platforms.

Led monthly district conference calls with [Type] teams to update and align sales objectives.

Established, enforced and updated policies keeping business agile and responsive to changing market conditions.

Communicated store policy violations to upper management to prevent shrinkage and misconduct.

Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.

AS Stationery Massapequa, NY

Owner/Operator

10/1997 - 12/2001

Established, enforced and updated policies keeping business agile and responsive to changing market conditions.

Updated financial accounts with current revenue and expense data and quickly resolved discrepancies to maintain compliance. Created business plan, established processes and directed operations to offer quality [Product or Service] to customers.

Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.

Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.

Bangladesh National Museum Dhaka,

Bangladesh

Deputy Keeper Ethnography &

Decorative Arts

02/1986 - 03/1998

Provided excellent service and aĴention to customers in face-to-face encounters and through phone conversations.

Maintained industry knowledge through continuing education, training and monitoring of industry publications.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Earned good aĴendance record and built reputation for being on time and ready to work.

Created agenda, materials and communications for team meetings. Padma Printers Dhaka, Bangladesh

General Manager

05/1988 - 07/1996

Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.

Streamlined operational efficiencies by coordinating staff development and succession planning.

Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Motivated and led team members to work together to achieve targets. Managed talent acquisition and oversight for over [Number] internal/external placements.

Built and maintained loyal, long-term customer relationships through effective account management and [Area of expertise]. Recruited, hired and trained high performing sales and support team while maximizing profitability by seĴing performance benchmarks for customer service, cost control, revenue, [Type] and profits. National Academy Of Fine And

Performing Arts Dhaka, Bangladesh

Assistant Director Research &

Publications

03/1977 - 02/1986

Improved operations by working with team members and customers to find workable solutions.

Created agenda, materials and communications for team meetings. Maintained industry knowledge through continuing education, training and monitoring of industry publications.

University of ChiĴagong ChiĴagong,Bangladesh

Bachelor of Arts in General History

1974

University of ChiĴagong ChiĴagong, Bangladesh

Master of Arts in General History

1975

Education and Training

Contact this candidate