Customer Service Insurance Sales
Resume:
Elvin Maldonado
**** ***** ** ********** ** *****
ad3xu4@r.postjobfree.com
Dear Personnel Director,
I am submitting my resume due to a recent opening within your Department. I know you will find my education and experience will more than conform to the needs of the Organization. I have many years of Banking, Insurance Sales, Administrative and Customer Service experience. I can handle the multi-tasks that are essential for these fields. I have the ability to communicate both verbally and in written form in English and Spanish. Additionally, I have strong computer skills, which were developed, while completing my degree. I am offering a dedicated, professional individual who is detail orientated and well organized. I am also willing to learn any task required for this position. I thank you for your time and consideration and look forward to hearing from you in the future. Sincerely,
Elvin Maldonado
Enclosed: Resume
Elvin Maldonado
2269 Jagow Rd Wheatfield NY 14304
ad3xu4@r.postjobfree.com
EDUCATION:
E.C.C. Business Administration A.A.S Degree
Course Work Included: Finance, Banking, Accounting, Marketing and Statistics New York State Personal Lines Insurance License
EXPERIENCE/STRENGTHS:
6/23-current Government Employee Insurance Company (GEICO) Getzville Licensed Insurance Agent/Coach/Trainer
• Sold Personal Umbrella Policies and upgraded current auto policies.
• Answered Customer’s Questions and fulfilled request for changes.
• Reissuance of Cancelled accounts.
• Participated in the Employee Mentoring Program and conducted section and staff meetings.
• Provided Daily Stats to team and leadership.
10/22-current Universal School Buffalo, NY
Substitute Teacher Grades K-12
• Establish Orderly and Safe Classroom Environment.
• Teach Pre-set Lessons and tested for understanding.
• Assist in Lesson Planning.
03/18-10/22 M&T Bank Buffalo, NY
Assistant Vice President - Banking Services Operations Associate V
• Support Home Equity and Mortgage business partners and customers.
• Review and research customer requests related to real estate secured collateral changes such as assumptions, partial releases, release of liability, and easements.
• Partner with Legal, Customer Asset Management, Underwriting, Telephone Banking Center and Risk.
• Timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Reporting based on Customer and Departmental needs.
• Respond to escalated requests and situations accordingly.
• Facilitate inbound and outbound contact with customers, attorneys, title companies, or county offices.
• Working first hand with Fannie Mae, Freddie Mac, USDA, SONYMA, VA, FHA and Bank owned.
• Experience review of HELOC and HELOANS
• Mortgage servicing experience
08/12 – 03/18 M&T Bank
Lost Mitigation Specialist III/Customer Relationship Manager II
• Specialized in complex accounts: Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Re-marketing or Post Charge Off Collections and Liquidation and Loss Mitigation Underwriting.
• Recommended account placement with third party collection agencies, attorneys, brokers and property preservation firms.
• Initiated direct contact with borrowers assessing the prospect of repayment, arranging repayment schedules or other solutions to ensure services provided are exceeding expected service levels.
• Participated in loss prevention strategies to provide protection for the Bank with respect to its’ interest in the collateral securing the loan.
• Reviewed collateral condition and established asset value. Negotiated sales with prospective buyers and concluded sales transactions.
• Worked side by side with Senior Management on complex projects.
• Created and updated Job Aids, assisted in updating procedures and training of peers when implementing new job aids and procedures.
• Worked closely with internal and external customers to facilitate loss mitigation options.
• Monitored accounts through Loss Mitigation closing process to ensure Liquidation.
• Managed relationships within the internal department and with business partners such as the Foreclosure Attorneys, SPOC, Collections, Property Preservation and Bankruptcy.
• Ensured document compliance and reviewed loans daily to ensure all Federal guidelines are met. E. Maldonado pg 2
• Managed bankruptcy process and obtained relief from bankruptcy on non-performing loans.
• Communicated with attorneys, court appointed trustees and borrowers to ensure referrals are completed before exceeding Investor and Government timelines.
• Exceeded service goals and received Above and Beyond Awards by Management.
• Reviewed made decisions with in RESPA time frames
• Quality review on Team prior to Investor submission
• Ability to analyze title reports, credit reports, residential appraisals or broker price opinions, financial statements and tax returns
• Ability to conduct data analysis and spreadsheet work
• Experience with FHA Connection, VALERI, MERS, Sharepoint 10/08-6/12 Government Employee Insurance Company (GEICO) Getzville Licensed Insurance Agent/Coach/Trainer
• Sold Personal Umbrella Policies and upgraded current auto policies.
• Answered Customer’s Questions and fulfilled request for changes.
• Reissuance of Cancelled accounts.
• Participated in the Employee Mentoring Program and conducted section and staff meetings.
• Provided Daily Stats to team and leadership.
• Assisted Team in meeting goals (Daily/Weekly/Monthly Coaching)
• Chairman’s Club of Excellence 2011
Skills
• Decisive and very organized with strong PC skills including Microsoft Word, Excel, PowerPoint and Outlook
• Strong math, analytical and complex problem-solving skills
• Strong oral and written communication skills with proven leadership and interpersonal skills
• Excellent Customer service and interpersonal relationships in operations or financial background
• Reliable, strong work ethics, committed and flexible. Able to thrive in constant changing business environment
• Strong organizational skills with the ability to monitor and work multiple projects and priorities; work well in a dynamic, fast paced work team environment. Ability to interact within all levels of the bank
Volunteer Work includes:
• Junior Achievement Bowl-A-Thon last 10 years
• Raised money for HIV/AIDS, Cancer Research, American Heart Association, Hospice and American Diabetes Association
• Holiday Cards for the Troops and Families
• United Way Day of Caring
Active member of Employee Resource Groups:
• HOLA
• Diversity and Inclusion Mentoring Program
• PRIDE Supporter
Contact this candidate