Kimberly Y Wright

Mobile: 330-***-****

Email: kimberlyywright@gmail.com_

Career Summary

Seasoned Epic consultant with cadence build and cadence-prelude training experience, with a solid history of meeting or exceeding company goals, self-motivated, results-driven, problem solver, effective working alone or as a cooperative team member, organized and adept at handling multiple projects simultaneously.

Work Experience

TEKsystems, Piedmont Healthcare Inc March 2017 –

Cadence-Prelude Credentialed Trainer, Community Connect Cadence Application Coordinator

Executed classroom, WebEx, onsite training, go live support and post live site assessments.

Lead template build, referral WQ training, appointment conversion, scheduling-registration abstract and mock visits with the clients.

Developed cadence-prelude curriculum, training matrix, learning aids & post go live documentation.

Completed incident tickets for cadence prelude applications maintenance/break-fixes.

Accomplished cadence-prelude practice assessments & workflow strategies for prospective clients documented using build trackers.

Proficient with build for the following master files DEP, EAF, SER, PLS, PRC, SAL, WQF & CER.

Understanding of content management and change control procedures for application build migration.

Responsible for on-call 24/7 weekly rotation and providing support to staff.

Strong verbal communication, public speaking, and presentation skills.

Optimum Healthcare IT, Northwestern Memorial Hospital, Chicago, Ill, Integris Baptist Medical Center Oklahoma City, OK

March 2015 –December 2015/July 2016 – December 2016

Cadence - Prelude Credentialed Trainer, Implementation Support Specialist, Clinical Abstraction Analyst

Completed Cadence-Prelude classroom training for clerical and clinical end users in HOD practices.

Support Cadence Prelude practice labs for clerical and clinical end users

Support appointment conversion

Completed dress rehearsal, go live and elbow support for multiple practices.

Command Center Support (log and process tickets in Remedy)

Analyzing and abstracting medical data related to specialty medicine, diseases, and injuries from electronic computable medical records (Epic, Eclinical Works)

Robert Half Technology, TriHealth/Cincinnati, OH

June 2016-July 2016

Cadence-Prelude Support Specialist

Collecting information regarding potential system enhancement needs.

Serving as a liaison between end users, third parties, and Epic implementation staff.

Collaborating with Epic representatives, organizations’ business community and end users to ensure the system meets the organization's business needs.

Helping Epic staff to better understand your organization's operational needs as they work with your project team and end users to validate workflows, build, and configuration based.

Participate in training Epic scheduling, referral, RTE, ABN, MSPQ registration process with end users.

Troubleshooting problems and questions from end users.

New Resources Consulting, Wake Forest Baptist Medical Center, Winston Salem, NC

February 2016- May 2016

Cadence Template Analyst

Independently coordinate and assist in the collection, processing, and implementation of new and modified physician-resources templates.

Collect data from physicians and management to make correct changes to provider-resources Epic templates.

Provide reports to assist with determining where new Epic processes or template would support improved scheduling within the access center. Maintain Epic template ticket request daily within the system.

Collaborate with healthcare Analyst to determine use of various Epic template functions and resolve specific template issues.

Medix Staffing Solutions, John C Lincoln/Scottsdale Healthcare, Scottsdale, Arizona

May 2014 –October 2014

Cadence Certified Trainer

Developed scenario-based lesson plans and practice exercises for training.

Modified lesson plans, created tip sheets, Create/import test patients in training environment.

Completed import build for the training environment.

Completed Cadence-Prelude ambulatory training for clerical and clinical end users.

Support Cadence practice labs for clerical and clinical end users

Completed Template and Referral training.

Support appointment conversion, go live and elbow support for multiple practices.

Leidos Health, University Arkansas Medical Science Medical Center, Little Rock, Arkansas

Presbyterian Healthcare Services, Albuquerque, New Mexico

June 2013 – May 2014

Cadence Instructional Designer

Updated lesson plans, created tips sheets, update and created assessments for training, create training exercises.

Manage CT training schedule and training manuals.

Participate in design session to help determine department workflows.

Assist with revising build in training environment, templates, security template for login users.

Support appointment conversion, command center and go live elbow support.

Support Cadence command center create/resolve Remedy tickets, support hotline.

Document and resolve Cadence parking lot issues.

Completed Cadence classroom training and simulator training for end users.

Completed Cadence-HOD- ambulatory training to multiple departments.

Completed Prelude training to registration end users.

Completed Template and Referral training.

CSI Healthcare IT, St Luke’s Episcopal Hospital, Houston Texas

February 2013 – June 2013

Cadence Analyst Consultant /Cadence Instructional Designer

Analysis department operational workflows to determine system build,

Participate in change control meetings, application, and integrated testing.

Complete build for the following master files DEP, SER, PRC

Document build process in trackers and transfer knowledge to information services team identify training needs through needs assessments, presenting recommendations and developing learning solutions to address performance gaps.

Develop Cadence training materials to include integration of policies and procedures.

Conduct train-the-trainer sessions, new hire, refresher training, individual and classroom training for end users and clinicians

Support MST environment to meet training needs.

Support appointment conversion, dress rehearsal, go live/command center support.

Provide cadence ambulatory functional and scenario training to end users and clinicians.

Support appointment conversion, dress rehearsal, go live/command center support.

Proficient in Microsoft Word, Excel, PowerPoint, and Visio

Lucca Consulting Group, Community Healthcare System, Hobart, Indian, West Virginia University Hospital, Morgantown-Martinsburg, West Virginia, University Healthcare System, Augusta Georgia

May 2011- October -2012

Epic Cadence Principal Trainer, Cadence, Cadence Application Coordinator

Train staff within the hospital outpatient/HOD departments to use Cadence and Prelude applications.

Completed dress rehearsal, go live support & post optimization for outpatient/HOD scheduling and registration departments.

Revise training material to meet the needs of complex scheduling and registration.

Complete Template, Order Entry, Prelude, Work queue and MyChart training

Provide classroom, one on one training to support staff and front-end users, Credentialed trainers to provide training to super users and end users.

Build master and duplicate patients, login users, and providers for end user training.

Develop Curriculum tip sheets for hospital outpatient departments cadence end user training.

Determine systems gaps, workflows, support integrated testing, appointment conversion, dress rehearsal and go live.

Identify areas for improvement, assist with system design, troubleshoot problems during training and go live.

Serve as liaison between users and implementation staff.

Dell Systems, Catholic Healthcare Partners, Cincinnati, Ohio, Kentucky, Indiana

October - 2010 May -2011

Epic Cadence Build Analyst

Build experience with DEP, SER, PRC, SAL master files, change control process.

Responsible for the design, build, testing and validation of cadence build.

Implement changes to the epic system for the cadence application.

Completed master file build and change control workflows, task sheet to streamline build process for production.

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Worked with build team, develop, and performed integrated testing for Cadence build modules.

Participates in the on-call responsibilities in support of 24hrs/7days act as the primary support contact for the application end users.

Support dress rehearsals and physician office Go-Live

Completed integrated testing for Cadence production/test environments for implementation.

Participate with business owners and end users in the design process to translate operational requirements into future-state processes and application configurations.

Conduct regular communication with Epic’s installation team and serve as a bridge between end users and vendor implementation staff to tailor the system to the organization.

Cleveland Clinic, Cleveland, Ohio

July-1998 July -2010

Epic Cadence Lead Trainer-Analyst, Call Center Supervisor, Customer Service Rep

Schedule and register patients within the physician practice and or call center.

Provide classroom, one on one, and webinar training to support staff and front-end users.

Train multi skilled and diverse users in the Epic Cadence and Prelude applications across regional locations

Develop customized training to meet the needs of complex and specialized enterprise scheduling and registration.

Design, write and maintain Epic instructional material for training and create tip sheets.

Design, build, and maintain Epic Cadence, customized training environments.

Support implementation/design sessions for multiple departments/institutes, with Prelude knowledge

Provided elbow support for community physician practices and Epic Cadence implementation.

Adhere to established procedures and follow oral and written instructions.

Supervised twenty employees in a fast-paced environment.

Ability to effectively lead and direct a diverse workforce.

Knowledge of organizational policies, procedures, and systems preferred.

Ability to effectively prioritize work amongst multiple competing priorities.

Ability to read, interpret, communicate, and enforce policies and procedures.

Education

Associates of Art in Psychology, Credits Completed, University of Phoenix, Cleveland, Ohio

Medical Assistant, Remington College, Cleveland, Ohio, Diploma Awarded

Epic Cadence Certified 2008-2017, 2022.

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