Shawn Armstrong

Houston Tx 832-***-**** ad3xtq@r.postjobfree.com LinkedIn URL

Project Manager

Solutions-driven project & program manager with a verifiable history of managing complex IT / business projects with Agile–Hybrid–Waterfall teams while exceeding expectations. Practiced in clarifying & documenting business requirements, performing gap analysis between goals and existing procedures/skill sets, and designing process and system diagrams for improvements to increase productivity and reduce costs. Seek opportunities to transform company practices into fresh, cost-effective solutions leading to more efficient operations.

Core Competencies:

Agile, Hybrid, Waterfall Methodologies

Project/Program Tracking Management

Manage Cross-Functional Teams

Project Risk and Scope

Process & Redesign Analysis

KPI Dashboards & Scorecards

Budget Planning & Allocation Costs & Resource Estimates

Change Control Management

Workflow Documentation & Optimization

Application & Systems Solutions Architecture

Manage Agile, Hybrid, Waterfall Scrum Teams

Skills

Agile (SCRUM), Hybrid, & Waterfall Leading up to 21 total Dev teams through the standard Agile Scrum Ceremonies, Kanban framework, Lean, Agile Hybrid, and Waterfall project methodologies

Data Management and Data Mapping and ETL GUI (Graphical User Interface) API wireframes visual designs MS Visio UML process flow diagrams

Resource, Budget, and Forecasting Clarity PPM, OhZonePPM

Use Case Development for User Acceptance Testing Process Management/Improvement Office, Project, Visio

Financial Master Data Management Asset Management

The Financial System, Compliant – Risk Management Procurement

SAP S4 Hana RISE Business Transformation Implementation

Governance Adheres to the project roles with agreed responsibilities and decision-making rules

Supply Chain Management (CSM) Domain user interviews Office, Visio

Contract Lease Management (CLM) SAP S4 HANA BTP GASB 87 & GASB 96

Collaboration MS Teams Skype for Business Webex SharePoint Zoom Asana JIRA ADO

Experience

Sierra Digital Inc - Houston, TX Dec 2022 to Present

Senior Project Manager

Manage S4 Hana (RISE) implementation (currently in Activate Discovery to Explore stage/phase)

Manage Cognos Cube Migration to Power BI Implementation US Agile/Hybrid/Waterfall project

Manage SAP System to enable Contract Lease Management (CLM) US/Italy Agile projects

Manage OhZonePPM implementation and integration global Agile project along with day-to-day

operational workloads

Manage Agile/Hybrid projects with 11 onshore/offshore development teams using Azure DevOps, JIRA

Standardized project management Waterfall and Agile existing PMO Gate processes

Liaise with client Vendor, Security, PMO, IT, and Business teams to manage project day-to-day workstreams

Manage LOA, SOW Milestone to Change Request Management processes for all projects

NJTech Inc – Contractor at CSI Compressco LP - Houston, TX Jul 2022 to Nov 2022

Project Program Manager

Managed combined 1.2 M with 3rd party vendor Salesforce to RoboMQ and Dynamics integrations project,

change requests, and

operational workloads

Liaised between Finance, Supply Chain, Field Service, Field Office, Internal/External Audit, and vendors to

IT delivery teams to ensure FY goals meet SLAs through the execution of scale program strategies

Developed and updated Salesforce integrations deployment method based on learnings to reduce complexity

Documented project workstreams using MS Project and Excel for deliverables and milestones with business and

CSI IT, ADSL, Comcast, and Infosys teams

Helped resolve critical control and operational weaknesses; found problems and recommended

improvements, and work in collaboration with SMEs, PMs, and Security teams to implement quick resolutions

on Playbook solutions and processes

Co-Managed Microsoft Azure for DevOps boards, and backlog for FY22 2 weeks sprints with PMs and 10 Devs

Drove Delivery Operations ROB to find blockers that prevent deployment for Salesforce customers and

broaden feature consumption for all customers

Managed Milestone Infosys vendor invoice approvals for 1.2M projects

Analyzed and implemented improvements to all Production, SLA, Building Impact, and Spotlights to

Dynamics 365 reports for FreshService IT tool for weekly reporting updates

Defined data measures to the how completion of required deployment activities drives customer growth

Determined learnings and insights to escalate project and service improvements for customer engagements

Experis – Contractor at Microsoft – Houston, TX/Remote Feb 2022 to Jul 2022

Project Program Manager

Managed project and operational workloads in FastTrack (MIP/MIG/IRM/D&R/Compliance Manager)

Liaised between engineering and delivery teams to ensure FY goals meet SLAs through the execution of scale

program strategies

Defined data measures to show the completion of required deployment activities to drive customer growth

Drove Delivery Operations ROB to find blockers that prevent deployment for strategic (S2500) customers

and broaden feature consumption for all customers

Found learnings and insights to escalate PG for product improvements for customer engagements

Developed and updated FastTrack deployment method based on learnings to reduce complexity

Documented Incubation project workstreams using MS Project for planning and tracking with the

business and IT FastTrack teams

Helped resolve critical control and operational weaknesses; found problems and recommended

improvements, and work in collaboration with MWAs, SMEs, PMs, Security, and Identity teams

implement quick resolutions on Playbook solutions and processes

Managed Azure for DevOps boards, the backlog for FY22 monthly to quarterly sprints with PMs

Analyzed and implemented improvements to all BI SCIM, Production, SLA, Building Impact, and Spotlights

to CRM – Dynamics 365 reports updates

Insight Global – Contractor at United Airlines – Houston, TX/Remote Jan 2021 to Feb 2022

Project Product Manager

Managed cross-function on-shore/offshore development teams using Front End: Java with Android,

and Angular with Ionic Framework along with the Back End: Java with Spring Boot and Java with

Spring Boot and GraphQL

Resolved critical control and operational weaknesses; found problems and recommended

improvements, and worked in collaboration with Ramp, Scanning, and IT groups to implement issues

resolutions

Standardized project management waterfall and Agile gate PMO on existing processes

Documented business and infrastructure and process workflow Visio drawing for portfolios

Analyzed and recommended improvements to all new systems and ITIL processes.

Developed and executed overall senior leader messaging and communications to expand Cyber

Security’s reach to generate ideas and increase adoption of services

Documented all projects using MS Project and MS ADO for planning and tracking with the business

and IT teams

Managed joint Ideas, Demands, Mobile waterfall and agile multi-functional cross team’s

dependent projects

Developed and documented various ITIL standards.

Supplied technical support to all ITIL process owners and performed audits on process

Achieved, exceeded all position goals, applied diligence to fulfill goals

ECOM Inc – Contractor at Conn’s Home Plus – Houston, TX Aug 2020 to Dec 2020

IT Project Manager

Managed up to 20 Agile / Waterfall projects, Ideas, and Demands

Standardized project management waterfall and Agile gate PMO on existing processes

Documented business and infrastructure and process workflow Visio drawing for portfolios with up to 30

applications

Gathered and documented requirements for the development of the new Quickest to Market for

Compliance, Credit Analytics, and accounting departments

Helped resolve critical control and operational weaknesses; recommended improvements, worked

in collaboration with Credit, Compliance, and IT groups to implement issues resolutions

Developed and executed overall senior leader messaging and communications to expand Cyber Security’s

reach to generate ideas and increase the adoption of services

Analyzed and recommended improvements to all new systems and ITIL processes.

Developed and documented various ITIL standards.

Supplied technical support to all ITIL process owners and performed audits on process

Worked with the Change Manager to develop and document IT Service Management policies,

processed on ITIL best practice

Achieved, and exceeded all position goals, applying diligence to fulfill goals

NIIT Technologies – Contractor at Calpine – Houston, TX Jun 2019 to Jul 2020

Project Manager

Earned a promotion due to exemplary work performance. Oversaw initiatives designed for the Enterprise

Bidding Tool and Commercial/Power Ops groups to advance continuous improvement, competitive advantage, and profitable growth. Lead business process and workflow mapping/analysis using data capture and BA modeling technologies, methods, and tools. Analyzed business, user, and technical requirements for proposed Azure, web-based, desktop, and system solutions.

Managed cross-function on-shore development teams using Front End: ASP.NET MVC and along with the Back End: SQL Server and JavaScript

Documented business and infrastructure and process workflow Visio drawing for portfolios with up to 60 applications. Gathered and documented requirements for the development of a new Enterprise

Bidding Tool Day Ahead and Real Time submission and reporting platform in the Commercial Commodities, teaming with Middle Office analysts and teams on effort

Resolved critical control and operational weaknesses; found problems and recommended improvements, and worked in collaboration with Middle Office, and Traders to implement issue resolutions

Reduced operational risks and automated production and collection of key performance indicators for production time and processing errors by creating forecasts and key aspects reporting of Systems Analytics production environment

Developed and documented ITIL standards, and performed Gap Analysis on application security structures

Achieved or exceeded all position goals, applying diligence, and a methodical approach to fulfill goals.

Brought fresh insight and used talent for deriving simple solutions to complex problems to solve various operational problems and process inefficiencies

Supplied technical support to all ITIL process owners and performed audits on process

Completed in-depth analyses for business & IT optimization projects, reporting tools, and front, and back-office programs. Contributed and Measurable outcomes:

— Up to 45% in efficiency gains

— $50K in staffing expense reduction

Insight Global – Contractor at Huntsman – Houston, TX

IT Project Manager

Oct 2018 to Feb 2019

Built reports by exporting the version, application, and user from Azure, HP Asset Manager, Configuration Management Database - UCMDB, System Center Configuration Manager - SCCM, and Active Directory into high-level reports to prepare for data and migration of the Windows 10 application readiness and remediation packaging for over 1250 applications for 8000 PC (laptops/desktops), deployments including remediation and compatibility issues.

Created project plan and built a two-year road map to include the resources, RASCI, milestones for Windows 10, and O365 migration on HP Laptops-Surface/Chromebooks, and desktops

Managed testing and scripting for throughput on laptops processor and hard drive optimization using Wireshark

Managed hardware asset inventory with CMBD for Discovery and Asset management for the existing,

and new replacements of IT user equipment for US sites

Coordinated and lead the QA areas by building test cases for application lifecycle management,

pilot testing, software remediation, rationalization testing, and backward compatibility for new platforms

Performed weekly updated KPI reporting for the project milestones, resources, scheduling, and weekly action tracking reporting to management

HAYS Consulting – Contractor at Celanese – Houston, TX Feb 2018 to Oct 2018

IT Project Manager IT Service Relations Manager

Earned a financial bonus when leaving due to exemplary work performance. Managed the implementation of six small to medium level, and region of the three IT PMO projects: Enhancement, Operational, and Strategic Waterfall 10k – 100K projects governed by the PMO for 20 stakeholders.

Created a project plan and built a 6-month road map to include the resources, RASCI, milestones for Windows 10, and O365 migration on Dell laptops and desktops

Managed testing and scripting for throughput on laptops processor and hard drive optimization using Wireshark

Managed hardware asset inventory with ServiceNow for Discovery and Asset Management for the existing,

and new replacements of IT user equipment for 3 sites

Worked directly with business groups to gather IT requirements, find systems process improvements, and implement new processes and systems

Coordinate and support the IT teams on infrastructure systems, Manufacturing applications, network change request processes, and escalations 3rd party service providers including infrastructure changes, and systems requirements, all while driving down incident management by building service ticketing process for end-users

Managed all areas of security vendor relationships, such as onboarding, agreements, SOW, licensing, procurement, and renewals

Shell Oil Company – FTE - Houston, TX, 2001-2017

Project Manager, Mar 2012 to Jun 2017

Project Lead, Jan 2010 to Feb 2012

IT Analyst, Jul 2006 to Dec 2009

IT Service Desk Administrator,

Jul 2001 to Jun 2006

Earned several promotions and financial awards due to exemplary work performance. Lead 14 Tier 2 Technicians and 2 Tier 3 Engineers as Global and Regional Project Lead for VMWare, scripting, software delivery, and multiyear desktop migration of over 2K machines.

Led service and business process continuous improvements for global initiatives and documented proposed desktop and software for the Upstream Exploration & Geophysics - GeoSigns/nDI; GeoMatics (Python) - ArcGIS; Production Geosciences - Petro Signs Petrel / Earth; Petrophysics - Techlog with the IT and business teams, and 25 stakeholders.

Managed and delivered ten AWS and Linux release projects on budget through the software release cycles and testing work streams with vendors, SMEs, and Developers daily

Transitioned three DevOps / QA IT teams to a Hybrid Agile environment as Scrum Master using Excel, VersionOne, and VSTS

Managed workhorse core application suites regionally/globally for testing and scripting for throughput on laptops processor and hard drive optimization using Wireshark

Decreased costs by an average of $52K per year by documenting relationships between the businesses' core function and software applications, computing systems, and components in the enterprise

Analyzed and recommended improvements to all new systems and documented and audited ITIL processes

Worked with the Change Manager to develop and document IT Service Management policies, processes, and procedures based on ITIL best practices

Education

2016-2017 The George Washington University, School of Business - Washington, DC Associate’s Certificate in Business Analysis

Certifications

Nov 2023 AIPEC, AI Prompting Essentials Certified MSI Credential ID 327640165

Jul 2017 LBBP (6σ BBP), Lean Six Sigma Black Belt Professional, MSI, Credential ID 8928524

Jun 2017 SSCC (6σ C), Six Sigma Champion, MSI, Credential ID 8928523

Jul 2017 SPOAC, Scrum Product Owner Accredited IO4PM Credential ID 951***********

Jun 2017 SMAC, Scrum Master Accredited IO4PM Credential ID 232***********

Jun 2017 APRM, Accredited Project Manager IO4PM Credential ID 138***********

Jun 2017 APRA, Accredited Project Requirements Analyst IO4PM Credential ID 785***********

May 2017 EMC, Executive Management Leadership MSI Credential ID 8407882

Technology Summary

Agile Tools:

Microsoft Azure DevOps Atlassian JIRA & Confluence VersionOne Visual Studio Team Services (VSTS) / Team Foundation Server (TFS) Asana Smartsheet

Platforms:

Azure AWS Windows UNIX Linux

Professional Organizations

Vice President - Programs Board Member Member of the International Institute of Business Analysis

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