SKILLS
EXPERIENCE
EDUCATION
Kobie Holsted
Fayettville, Arkansas 72023
501-***-**** ad3xsv@r.postjobfree.com
• Microsoft Excel • Technical Support • Data Collection
• Call Management • Microsoft Office Suite
MARCH 2022-CURRENT
Customer Service Representative
JB Hunt Lowell, AR
• Collaborated across departments to resolve customer-related issues.
• Tracked and traced in-transit loads to stay updated on shipment status.
• Used various tools and resources to identify trend behaviors to improve individual and team performance. APRIL 2021-FEBRUARY 2022
Agent Development
Priority 1 Little Rock, Arkansas
• Implemented remote troubleshooting techniques to solve common software issue on Priority1 Cabo TMS.
• Addressed and resolved Agents concerns and complaints while growing the connection with the Agent
• Documented, researched and resolved customer service issues. APRIL 2019-SEPTEMBER 2020
Account Manager
Priority 1 Litte Rock, AR
• Met sales goals consistently, qualifying leads, generating relationships and elevating brand exposure.
• Used company pricing system to create and review estimates and verify invoice accuracy.
• Overcame customer objections using product demonstrations. Diploma April 2018
Estem High