Steven Lee

Palisades Park, NJ 551-***-**** ad3xsq@r.postjobfree.com LinkedIn

RELEVANT SKILLS

Customer Service • Ticketing System • Technical Support • Troubleshooting & Diagnostics • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Windows • Linux

• Networking • System Administration

EDUCATION & CERTIFICATIONS

Merit America • Virtual 12/2023

Google IT Support Professional Certificate

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification Additional Skill Development

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

RELEVANT EXPERIENCE

Counselor’s Assistant • Alliance University; New York, NY 04/2023 - 06/2023

● Collected data for students’ registration international and non-international students by gathering their information from applications and transferring them to the proper folder categories such as undergraduate and graduate student folders

● Efficiently sent crucial messages, including school updates and event notifications to student registration and administration systems, utilizing my excellent problem-solving skills

● Maintained and transferred required documents to file system and deleted unnecessary files, resulting in efficient student records

Warehouse Associate • Iron Mountain; North Bergen, NJ 04/2021 - 08/2021

● Coordinated packages by scanning them, putting them into the proper bays, and offloading packages out of the trailers to deliver them to customers, demonstrating good customer service

● Demonstrated teamwork by working in a team setting to carry packages and wrap them onto pallets

● Acquired the skills to help my teammates whenever they need help and to meet the expectations of the company

Associate • Amazon; Teterboro, NJ 02/2021 - 04/2021

● Demonstrating good customer service by delivering packages onto the delivery routes based on factors such as size, weight, and destination

● Worked in teams to help move and carry heavy objects to their proper stations and to gather pallets onto working stations when needed