Katherine Denson-Windom

ad3xsc@r.postjobfree.com

478-***-****

478-***-****

Summary of Qualifications-

Excellent customer services experience and administrative skills. Adhere to change to meet Business needs to become a profitable employee. Team Player in assisting colleagues to provide excellent customer service experiences. Diversified work ethics and skill set, education that allows growth.

Professional Experience:

Internal Revenue Service-Atlanta - 2023 present -CSR Managing and updating taxes for clients that mailed in tax returns. Answering phone calls daily and assisting tax payers with tax issues and trying to resolve them. Usage of numerous computer applications to process request from clients that call in, and providing resources available to customers for assistance to resolve issues with taxes. Staying Abrisk with information for tax payers. Truist Financial Corporation- June 2021 - October 2022 Assisting callers with banking issues and resolving issues on accounts on a daily basis

● Taking inbound calls daily

● Using Workspace Platform to process issues on accounts

● Blue Zone Software, Document Direct, Client Central,Lexis Nexis Software usage Michigan Unemployment Office- 2020- 2021-Customer Service Agent

● taking incoming calls on a daily basis

● overviewing accounts and updating as needed

● Using VPN network

● Providing Helpdesk assistance for customers with User accounts

● validating information for accuracy

● submitted proper documents for review on accounts

●

USPS_ RCA -RURAL CARRIER-2019-Present-Bluffton,SC 29910---

● Relief Carrier

● Sorting and Delivering of mail

● Casing and presorting First Class Mail and Presorted mail

● Maintaining several routes to prepare for daily job duties

● Driving Certified LLV vehicle for Postal Service

● Complete Driver Defensive Training Certification in Charleston,SC

● Customer Service /Presorted Amazon Packages and delivered

● Usage of handling fork lifts - material handling tools for daily routes

● Inspection of vehicle prior to dispatch / DDT Certificate in 10/2020

● Hazardous Material knowledge and PPE equipment

●

Comcast Corporation- 2014- 2019- Alpharetta, Georgia 30022 – Commercial Credit and Collections Representative II-

● Making outbound calls and inbound calls daily

● Retaining Commercial Accounts in Soft Non-Pay Status

● Usage of Cable Data Systems-Software( CSG, Vision, CMS,Einstein, Workbench, TTS tools)

● Making adjustments on ledger s to assist with resolutions on accounts

● Making definite decisions on accounts with little to no supervision

● Providing Excellent Customer Service Experience for Clients

● Updating billing information to resolve payment issues

● Resolving Account issues for customers from counterpart Focus Receivables Management

● De- Escalation training skills to resolve calls through Comcast Training Exercises

● Skip tracing skills used in Lexis Nexis, Equifax to verify and locate Optima Service Solutions- 2010- 2013, Roswell, Georgia 30006 Customer Service Call Center Inbound Agent

● Received 300+ plus calls daily

● Provided confirmation to clients receiving installs for major appliances thru different- Vendors

● Provided information and updated accounts for accuracy

● Major Clients –Best Buy, Whirlpool, Home Depot

● Created manual spreadsheets for estimates done@customers’ homes with techs being present

● Using basic mathematical concepts to create accuracy on all estimates

● Routed calls and acted as liaison for tech s in the field daily Dorsey Thornton & Associates, LLC_ 2008-2010, Atlanta, Georgia 30328 Outbound Collections Representative-

● Made outbound calls daily 200-250 calls

● Used skip tracing software –TLO – resolve accounts

● Updated accounts to resolve payment issues

● Answered incoming calls on a multi dialer system

● Maintained a goals on a daily that were required for job requirements

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Best Buy Distribution Center- 2002-2005

● Inventory Control Auditor

● RF Scanner Usage

● Counted product on a daily basis

● Used electric pallet jack

● Picked Product

Education:

Classes:

Microsoft Access, PowerPoint 2007, Windows Vista, IBM Unix Emulation, Program Design &Development, Data Entry,Networking Fundamentals, Structured Query Language, Visual Studio 2008, C# Programming knowledge, Validating Input, Conditional Processing, Program Loops, Arrays Strings, Intro Java Usage, Advanced A+ Installations Intro, Accounting Prerequisites taken- Ledger/ checks and balances/ Intermediate knowledge of SSRS/ Tableau

● Chattahoochee Technical College -2008-2010-Computer Information Securities- AAS- Degree-

● Kaplan University – 2011-2012- Accounting I- Certification_

● Southern New Hampshire University- 2013 -2014_ Business Marketing- Intermediate classes

● Middle Georgia College-prerequisite courses- 1993 Volunteer Experience:

● Travelers Aid -Non Profit –Atlanta, Georgia

● Atlanta Food Bank – Atlanta,Georgia

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