April Belton

Customer Service

Kansas City, MO **132

ad3xsb@r.postjobfree.com

816-***-****

Authorized to work in the US for any employer

Work Experience

Home Health Care Aide

Alliance Adult Care - Kansas City, MO

February 2020 to Present

Go to patients homes to cook, clean, groom, and make errands for them. Take them to doctor

appointments and grocery stores. Make sure they take their daily medication.

Customer Service Representative

MAXIMUS - Kansas City, MO

May 2019 to October 2019

Make appointments for veterans or give appointment details. Enter appointment details. Communicate

with the VA about Veteran authorization to be seen at a clinic or hospital.

Customer Service Representative

JCPenney - Lenexa, KS

October 2018 to December 2018

Answered incoming calls.

Did online shopping for people that needed help.

Answered questions and concerns about where orders were that were placed. Answered questions about

company policy, the process that they had for online shopping as well as inform about account holders

and customers with credit cards.

Vehicle Purchasing Agent

Pick n Pull Auto Dismantlers - Kansas City, MO

June 2018 to September 2018

Greet vendors bringing cars in, checking cars in, signing clean titles with no liens and correct names.

Fill out daily and weekly reports, send reports to help desk or cpu through fax or email, as well as filing

paperwork. Learned 3 months worth in 3 weeks.

CSA/Cashier

Pick-n-Pull - Kansas City, MO

April 2017 to June 2018

Greet customers, make. Sales floor presentable, clean take payments from customers

Pick and packer

American Eagle Distribution - Kansas

November 2016 to December 2016

Picked items out of 1 box to put in another box. In an orderly fashion with the right amount of product.

Get new boxes to pack as old box will get pushed down the conveyor belt.

Appointment Setter

Centralized Showing Service - Overland Park, KS

March 2014 to May 2015

Set appointments for real estate agents to show model homes, verified customer information, passed

out gate codes, answered questions and concerns.

Data Transcriber

IRS Office - Kansas City, MO

March 2014 to April 2014

Entered customer info for taxes, very detailed oriented info, had to type with accuracy. Had to work in

a timely manner

Customer Service

UNITED CASH LOANS - Kansas City, KS

May 2013 to February 2014

Ask questions in accordance with instructions to obtain various specified information, such as person's

name, address, age, religious preference, or state of residency.

• Compile, record, and code results or data from interview or survey, using computer or specified form.

• Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail,

or in person.

• Perform patient services, such as answering the telephone or assisting patients with financial or medical

questions.

• Review data obtained from interview for completeness and accuracy.

• Ensure payment for services by verifying benefits with the person's insurance provider or working out

financing options.

• Assist individuals in filling out applications or questionnaires.

• Locate and list addresses and households.

• Explain survey objectives and procedures to interviewees and interpret survey questions to help

interviewees' comprehension.

• Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning

or explanation.

• Prepare reports to provide answers in response to specific problems.

Sales Associate

CRICKET - Kansas City, MO

October 2012 to May 2013

Contact prospective customers to present information and explain available services.

• Determine customers' financial services needs and prepare proposals to sell services that address

these needs.

• Review business trends to advise customers regarding expected fluctuations.

• Make presentations on financial services to groups to attract new clients.

Cashier

CITI TRENDZ - Kansas City, MO

August 2011 to May 2012

Greet customers and ascertain what each customer wants or needs.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Answer questions regarding the store and its merchandise.

• Prepare sales slips or sales contracts.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and

security practices.

• Maintain records related to sales.

• Place special orders or call other stores to find desired items.

• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

• Clean shelves, counters, and tables.

• Help customers try on or fit merchandise.

• Open and close cash registers, performing tasks such as counting money, separating charge slips,

coupons, and vouchers, balancing cash drawers, and making deposits.

• Bag or package purchases, and wrap gifts.

• made sure customer is satisfied.

Education

Associates Degree in Therapeutic Massage

HERITAGE COLLEGE - Kansas City, MO

April 2010 to December 2011

High School Diploma in Vocal Music

PASEO ACADEMY OF FINE AND PERFORMING ARTS - Kansas City, MO

May 2008

Skills

• Customer Service

• CSR

• Call Center

• Deep Tissue Massage Sports Massage Swedish Massage Neuromuscular Massage Clinical

Assessment Anatomy and Physiology Prenatal Massage (10+ years)

• Anatomy knowledge

• Trigger point therapy

• Physiology knowledge

• Deep tissue massage

Additional Information

• set up payments schedules, extended due dates, changed banking and general information and

answered questions over the phone for loan applicants.

• cook, clean, organized, friendly, flexible, versatile and easygoing.

• Knowledgeable about different massage modalities

• Knowledgeable about vehicle parts and some functions.

Contact this candidate