SINCERE ROGERS

Jacksonville, Fl. ***** 904-***-**** ad3xrx@r.postjobfree.com

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills

Customer Support

Managing Phone Systems

Sales Quota Achievement

Customer Satisfaction

Cultural Awareness

First-Tier Technical Support

Sales and Upselling

Good Listening Skills

Work History

Customer Service Representative 08/2022 to Current Focus Services

Assisted customers by answering inbound calls, questions and responding to inquiries. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Recommended products to customers, thoroughly explaining details. Received multiple positive reviews acknowledging dedication to excellent customer service. Car Rental Agent 06/2021 to 08/2022

Genesis Business Management

Determined clients' needs and helped select appropriate rentals fulfilling requirements. Managed multiple tasks in high-volume environment. Responded quickly to customer inquiries, answering questions and offering insight into products. Skilled at working independently and collaboratively in a team environment. Demonstrated respect, friendliness and willingness to help wherever needed. Greet customers as they arrive, explaining the rental paperwork process, upselling insurance and mileage packages,

Cashier 03/2019 to 07/2021

McDonald's Restaurant

Greeted customers entering store and responded promptly to customer needs. Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Counted money in cash drawers at beginning and end of shifts to maintain accuracy. Education

High School Diploma 06/2021

Fernandina Beach High School