Vadim Polozov San Jose, CA ***** 650-***-****

https://www.linkedin.com/in/vadim-polozov ad3xrg@r.postjobfree.com SUMMARY

Recently certified in Google's IT Support Professional program with several years of IT experience. Actively seeking an opportunity in an IT Support role, that will utilize my capability in customer service and problem solving communication. Looking to take part in a role of like-minded and goal oriented colleagues.

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HARD SKILLS SOFT SKILLS

● Experienced in hardware components such

CPU, RAM, hard-drives and peripherals.

● Networking knowledge and functionality of:

TCP/IP, DHCP, DNS and VPN.

● Basic knowledge of cybersecurity practices

including; password management, antivirus

software and firewall configurations.

● Familiar with operating systems such as using

Windows, Linux and Ubuntu.

● W ell-rounded in verbal and written skills for

clear and efficient disclosure.

● Able to make ethical decisions regarding

technological use and privacy rights while

adhering to company policies.

● Observe developments in technology and adapt

well to learning new information necessary for

further IT career advancement.

● Observe developments in technology and adapt

well to learning new inform

.

EXPERIENCE

IT Support Specialist Trainee

JobTrain, Menlo Park CA

October 2023 - January 2024

● Exposed to operating systems in Windows and Linux for files, users, permissions, and processes with local and

● Used Network Administration including: new user setup and removal, active directory, adds and changes.

● Familirized with diagnosis of; TCP/IP connection,subnetting, DHCP and DNS.

● Understanding the procedures in handling the Desktop Support service queue. Electrical Workers (IBEW) - Apprentice Electrician The Electrical Union, IBEW 332, San Jose CA

June 2018 - December 2019

● Studied and interpreted variable electrical and plumbing blueprints.

● Partnered with Journeymen of different trades, Foremen, and Inspectors with regular on-site examinations.

● Installed and tested electrical wiring and hardware installations to code compliance. Landscape Design and Consultation

Evergreenscapes, San Jose CA.

September 2012 - September 2023

● Consulted and educated clients on proper, aesthetic plant selections and water efficient irrigation systems.

● Carefully logged of purchased materials and work hours for each project.

● Used software such as Vectorworks, SketchUp and CAD for presentations. Healthy Vets IT Specialist

Veterans Hospital, Palo Alto CA

January 2009 - September 2012

● Managed user accounts and required permissions: (e.g., creating/deleting accounts, resetting passwords and sec

● Repaired and or replaced hardware with new and updated models such as: printers, routers and phone lines.

● Maintained IT ticketing system for efficiency and logging data for further analysis for better efficiency in vario Software Sales Specialist

Fry's Electronics, Palo Alto CA

Aug 2005 - January 2009

● Presented product demonstrations to potential clients effectively, communicating the value proposition.

● Conducted market research to stay informed about industry trends and competitor offerings.

● Collaborated with sales and marketing staff regularly to develop new campaigns and strategies for higher ven EDUCATION

Jobtrain, Menlo Park CA

Google IT Support Professional Certificate

https://coursera.org/verify/professional-cert/PABBV8N3EGEK Foothill Colle ge, Los Altos CA

Combined Studies focused on Literature, A.A.

Horticulture and Landscape Design, A.S

United States Army, Ft. Jackson and Ft. Lee VA

368th Military Intelligence Battalion Oakland, CA

Quartermaster Corps and School

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