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Team Member Customer Service

Location:
Lanham, MD
Salary:
23/ hr
Posted:
February 26, 2024

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Resume:

Emmanuel Dairo

*** ****** ******, ******, ** ****7

ad3xqy@r.postjobfree.com

240-***-****

Professional Summary

Hard-working Loader and Unloader moving large quantities of materials from trucks and shipping containers and re-loading for transport. Observant worker moving materials according to manufacturer instructions. Team-oriented mover with 10 years of experience moving large freight loads from incoming trucks and re-loading within short timelines.

Safety-minded pallet jack and forklift operator identifying hazards and following protocol to minimize danger. Knowledgeable Dock Worker with an excellent attendance record and history of working well as contributing team member in fast-paced environment. Maintain consistent level of productivity during shift. Maintain and contribute team safety. Physically fit and energetic Warehouse Worker with experience in warehouse operations and material movement. Known for maintaining accurate documentation of all shipments and materials.

Adept at maintaining various equipment, tools and forklift trucks for transporting material to and from warehouses. Proficient in handling heavy equipment and following all safety procedures. Motivated and friendly Mover with positive attitude and excellent communication skills. Flexible schedule with availability on weekends. Can-do problem solver comfortable lifting 75 pounds. Dependable and punctual with clean driving record.

Work collaboratively with team members and provide excellent customer service. Reliable and hardworking team member skilled at operating equipment to quickly move heavy loads.

Safely uses forklifts, cranes and hoists on daily basis. Accurately organizes and stores stock.

Efficient Dock Worker very capable, career-oriented and able to work in fast-paced shipping and dock operations. Load and unload freight on trailers safely and expeditiously. Lift, pull, push, or carry freight of different weights and configuration using equipment such as forklifts and cranes. Use handheld scanners to track and move freight through distribution network. Professional Mover committed to providing excellent customer service to promote customer loyalty and retention. Communicate with crew leaders to report deviations or problems and maintain efficient customer deliveries. Professional and courteous with each customer. Self-directed and skilled at collaborating with crew members. Experienced familiar with transporting materials and freight across yards, warehouses and between delivery vehicles. Carefully handle cargo, clean containers and secure loads. Eager to use organizational and problem-solving skills to help team members. Hardworking and reliable focused on going above and beyond to support team and serve customers. Trained in and offering top-notch abilities. Motivated to continue to learn and grow as professional.

Dependable industry worker equipped for fast-paced work and changing daily ED needs.

Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact team. Motivated college student, currently enrolled and seeking opportunity to apply skills in database management, spreadsheet and other computer applications to meet challenging work assignments and support management team. Excellent at communicating, writing and editing. Keen attention to detail and focused on meeting deadlines. Dedicated mover focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Talented mover dedicated to continuous improvement to keep everything running smoothly. Highly analytical and organized in addressing routine needs and managing unique circumstancr Motivated and friendly worker with a flexible schedule and willing to work weekends.

Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer disassembly and assembly

• Packed customer household items securely into cartons and containers

• Packed boxes professionally to maximize space and protect customer items

• Inventoried household goods before leaving premises and again on arrival.

HCSG

Laundry/ Housekeeping

Buck, PA

Dec 2015 - Oct 2017

• Cleaned rooms on assigned list within scheduled shift, adhering to turnaround timeframes by room type

• Handled cleaning of office spaces, hallways and lobby

• Notified housekeeping office of any repairs needed in guest rooms

• Responded to guest requests pertaining to room cleanliness, amenities and linen to exceed guest satisfaction

• Washed windows and sills with lint-free towel and all-natural window cleaning solution

• Inventoried cart at beginning and end of each shift and documented missed items for supervisor

• Reported maintenance-related issues identified in rooms or public spaces to executive housekeeper

• Stocked supply cart with supplies necessary for cleaning guest rooms

• Dusted counters, vacuumed floors and removed trash from guest rooms

• Communicated with supervisors regarding faulty, worn or malfunctioning cleaning equipment

• Disinfected equipment and supplies using germicides or steam-operated sterilizers

• Deep-cleaned floors by routinely performing shampooing, waxing and buffing tasks

• Washed linens, blankets and draperies before and after guest visits.

Cherry lane nursing center

Laurel, Md

Dietary Aide

Dec 2012 - Jun 2016

• Established and maintained safe, friendly atmosphere for residents and guests

• Inspected meals against dietary restrictions and quality standards

Prepared hot and cold meals with attention to safe food-handling standards

Assisted residents by opening containers and cutting food when requested

• Interacted with patients to clarify food orders, menu selection and dietary needs

• Monitored dining room area and collected used items for washing

• Served additional meals and snacks to maintain resident wellness and satiety

• Protected resident privacy by following HIPAA requirements

• Reduced waste by monitoring and rotating food inventory

• Improved resident health and wellness with compassionate, quality care

• Collected and placed garbage and recyclables in designated containers

• Set up tables or other dining areas with attention to cleanliness and order

• Cleaned food stations and washed dishes, cooking implements and silverware

• Followed recipes and prepared meals under cook's supervision

• Portioned and plated food according to diet list on menu card

• Delivered dishes and trays at designated times with fresh food

• Operated and maintained industrial dishwashers and reported mechanical problems to management

• Reacted quickly after customers departure for prompt table turnover

• Calculated bill totals, collected customers' payments and returned exact changeservice. Skilled team player with strong background in all environments. Works well independently to handle assignments andbackground in all environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.

Skills

• Practiced standard inventory control

Company property and minimizing

• Loaded trucks in sequence based on

• Accomplish distribution goals and meet

• Operated handheld inventory devices

• And procedures, safeguarding

• Losses.

• Delivery schedule and route to

• Deadlines.

Experience

UPS

Loader and Unloader

Burtonsville, Md

Oct 2022 - Jan 2024

• Escalated warehouse issues impacting customer satisfaction where applicable and necessary

Met customer shipping requirements and distributed goods within established time frames

• Distributed finished load sheets to appropriate parties for reporting clarity and distribution compliance

• Loaded trucks in sequence based on delivery schedule and route to accomplish distribution goals and meet deadlines

• Operated handheld inventory devices to support product tracking and reporting

• Protected freight from damage using proper strapping and bracing techniques to stabilize and prevent load shifting

• Worked in different areas of warehouse floor and at dock to meet ever-changing needs.

VIP Transport

Jessup, Md

Mover

Jan 2015 - Sep 2022

• Lifted and carried household goods between residence and moving truck

• Assisted in padding, loading and unloading furniture at customer properties

• Secured cargo from damage or shifting during transport using appropriate padding and bracing techniques

• Dismantled furniture and reassembled to aid in navigating tight spaces

• Helped to smoothly relocate furniture, equipment and supplies to various departments

• Protected customer floors and property from damage during operations

• Prevented furniture damage and protected customers during furniture carrying, disassembly and assembly

• Packed customer household items securely into cartons and containers

• Packed boxes professionally to maximize space and protect customer items

• Inventoried household goods before leaving premises and again on arrival.

HCSG

Laundry/ Housekeeping

Buck, PA

Dec 2015 - Oct 2017

• Cleaned rooms on assigned list within scheduled shift, adhering to turnaround timeframes by room type

• Handled cleaning of office spaces, hallways and lobby

• Notified housekeeping office of any repairs needed in guest rooms

• Responded to guest requests pertaining to room cleanliness, amenities and linen ti exceed guest satisfaction

• Washed windows and sills with lint-free towel and all-natural window cleaning• Operated and maintained industrial dishwashers and reported mechanical problems to management

• Reacted quickly after customers' departure for prompt table turnover

• Calculated bill totals, collected customers' payments and returned exact change to settle bills

• Shared daily special information to excite customers about high-value promotional dishes

• Received and handled customer complaints in line with company procedure

• Sliced meats and cheeses for use in salads, sandwiches and wraps

• Communicated clearly with team members and customers to create friendly rapport

• Flexed between preparation and service work depending on current customer requirements

• Washed and sliced fruit and vegetables for salads, garnish and dishes

• Trained in multiple kitchen stations to offer skilled support during rush periods

• Stocked kitchen and dining areas to support smooth service

• Provided guests with menus and took food and drink orders

• Verified stocks regularly and pulled in new items from main storage areas to replenish food stations

• Washed hands and used PPE to prevent cross-contamination when handling raw ingredients

• Helped customers feel welcome from first greetings to maintain positive atmosphere

• Wiped down high-touch areas regularly for appearance and to minimize spread of

germs

• Used daily task lists to prepare ingredients, start up or shut down equipment and clean kitchen areas.

District Photos

Beltsville, Md

Production Worker

Nov 2010 - Dec 2012

• Identified and resolved equipment issues by monitoring operation and inspecting finished products

• Maintained high productivity with clean and organized workstations

• Met quality and accuracy standards, reviewing instructions and diagrams to verify job requirements

• Packaged finished products and prepared for shipment

• Contributed to team objectives, achieving quotas within stringent deadlines

• Notified supervisor of machine malfunctions and low-quality or defective products

• Modeled company values and explained policies and processes to new team

• Members

Jul 2006

• Inspected finished products to verify conformance to quality standards

• Set up and adjusted production equipment to achieve desired speed and material flow.

Education

Jelly las schools

High School Diploma: General art studies

Lagos, Nigeria

Language

• English, Fluent English, Fluent Yoruba, Native



Contact this candidate