ERICA MASTERSON

ad3xqr@r.postjobfree.com 847-***-**** Round Lake, IL 60073

Summary

Customer-oriented sales professional with [15] years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.

Skills

Touch Screen Computer System

Power Point

Microsoft Excel

Microsoft Word

Microsoft Office

Microsoft Outlook

IOS

B2B

SAP

Salesforce

Territory Sales

Account Management

Client Account Management

Sales Closing

Customer Retention

Network Development

Account Development

Customer Needs Assessment

Account Servicing

Sales Development

Sales Forecasting

Customer Service

Product Management and Pricing

Contract Negotiations

Relationship Selling

Experience

Sales Rep Added Sales - Wood Dale, IL 07/2021 - 11/2023

Sales rep in the plumbing industry doing B2B and CSR, multiple companies to handle, in charge of Kitchen and Bath stores and showrooms

Did training with accounts on new products along with existing products

Worked closely with accounts to provide a close relationship with each account, handling questions, training, along with customer issues

Did pop up events at showrooms and kitchen and baths to show customers new products along with old products

Answered any question they had at the pop up, along with giving the customer an opportunity to see items they might not have been aware of

Went to plumbing events to have our products there to get new accounts

Handled company budget for Delta and Brizo, organized PO's and make spreadsheets of each order

Placed orders, checked shipments, and inventory on SAP

Made many spreadsheets to keep track of what was sold to each account, what was selling and what was not selling.

Developed key customer relationships to increase sales.

Answered inquiries from prospective customers regarding features of products and services offered.

Developed and maintained relationships with existing clients to ensure customer satisfaction.

Presented products and services to prospective and existing customers to meet client needs.

Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Vet Tech McKoewn Equin - Crystal Lake, IL 02/2020 - 07/2021

Worked with large animals, small animals, and owners, assisted on prepping the area for injections and other procedures that were needed

Lunged and jogged for flections to determine what the problem was

Assisted with Magna Wave and Shock Wave therapy

Assisted with Xrays, blood draws, sedation, vaccinations, lameness evaluations, Colic, sterilizing injection sites, setting up for injections, and assisting with ultrasound

Assisted with acupuncture and chiropractor procedures

Also set up appointments with owners and trainers, did billing for the services that were done, and took payments

Took notes for each animal we saw to put into the file to have on record and send to owners and trainers

Stocked truck every morning with necessary equipment and other items that was needed, along with medications, gloves, needles, scrub, and chlorhexidine.

Dispensed medications, monitored drug reactions and provided client education on medication administration.

Managed patient records including entering data into computer system, filing paperwork and updating information.

Monitored vital signs of patients and recorded results in patient charts.

Provided nursing care to hospitalized patients including administering fluids, feeding tubes, bandaging wounds, taking radiographs and performing lab tests.

Vet Tech VetSpine - Gurnee, IL 01/2020 - 07/2021

Worked with large animals, small animals, and owners, assisted on prepping the area for injections and other procedures that were needed

Lunged and jogged for flections to determine what the problem was

Assisted with Magna Wave and Shock Wave therapy

Assisted with Xrays, blood draws, sedation, vaccinations, lameness evaluations, Colic, sterilizing injection sites, setting up for injections, and assisting with ultrasound

Assisted with acupuncture and chiropractor procedures

Also set up appointments with owners and trainers, did billing for the services that were done, and took payments

Took notes for each animal we saw to put into the file to have on record and send to owners and trainers

Stocked truck every morning with necessary equipment and other items that was needed, along with medications, gloves, needles, scrub, and chlorhexidine.

Dispensed medications, monitored drug reactions and provided client education on medication administration.

Managed patient records including entering data into computer system, filing paperwork and updating information.

Processed incoming calls from clients seeking advice or requesting appointments.

Independent Sales Kastel 01/2019 - 01/2021

Travel to and sell Equestrian apparel tack store accounts around the midwest region and to hit 3 month goals

Such as Minnesota, Iowa, Wisconsin, Illinois, Indiana, Ohio, Michigan, Missouri, and Kansas

Responsibilities include sending and taking orders, make follow up phone calls, return and send emails to accounts, have good relationships with accounts, open new accounts, organize travel, product, orders, accounts, shipment of orders, and emails for upcoming product or existing product

Also, make sure accounts are stocked with the products that I sell, they are informed on new products and know the regular products as well

Placed orders on B2B, forecasted for the following year, spreadsheets on inventory and orders.

Independent Sales Montana Silver Smiths - Billings, MT 01/2018 - 02/2020

Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.

Maintained accurate records of all sales activities in CRM software.

Collaborated with marketing team to develop promotional materials for campaigns.

Identified new markets for current product lines and explored new business opportunities.

Developed strategies for expanding existing accounts by introducing additional services or products.

Assisted in developing promotional activities such as contests, discounts.

Managed independent sales force to achieve maximum sales and team building goals and positively impact company profitability.

Negotiated contracts with vendors and suppliers to ensure competitive pricing.

Managed the entire sales process from prospecting to closing deals.

Created and maintained relationships with key customers and stakeholders.

Monitored competitor activity and kept abreast of industry trends.

Established long-term partnerships with clients through excellent follow-up services.

Attended trade shows and conferences to promote company's offerings.

Ensured timely delivery of products and services according to customer requirements.

Independent Sales Rep Noble Equestrian - Modesto, CA 01/2017 - 01/2019

Independent sales rep managing multiple companies and multiple accounts

Gathered data from surveys conducted among customers regarding preferences of products and services.

Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers.

Resolved customer complaints in a timely manner while maintaining excellent customer service standards.

Developed and implemented sales strategies to increase market share.

Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.

Worked with production teams to assess, update and optimize delivery dates for customers.

Studied and compared competing markets and economic conditions to thoroughly answer potential client's questions and overcome objections.

Highlighted target products with eye-catching signs, displays and shelf positions.

Prepared and processed contracts and order forms for new and existing customers.

Coordinated jewelry inventory to maintain adequate samples and products to meet target customer demands.

Produced and updated effective marketing literature to highlight features and engage interest of potential customers.

Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups.

Independent Sales Frantisi and Nunn Finer - Buffalo, NY 01/2014 - 01/2018

Travel to and sell Equestrian apparel tack store accounts around the midwest region and to hit 3 month goals

Such as Minnesota, Iowa, Wisconsin, Illinois, Indiana, Ohio, Michigan, Missouri, and Kansas

Responsibilities include sending and taking orders, make follow up phone calls, return and send emails to accounts, have good relationships with accounts, open new accounts, organize travel, product, orders, accounts, shipment of orders, and emails for upcoming product or existing product

Also, make sure accounts are stocked with the products that I sell, they are informed on new products and know the regular products as well

Placed orders on B2B, forecasted for the following year, spreadsheets on inventory and orders.

Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.

Maintained accurate records of all sales activities in CRM software.

Barn Manager Sea Change Farm - Zion, IL 02/2014 - 10/2015

Managed the farm, horses, medications, supplements, supplies, show entries, travel and horse shows

Responsible for keeping the horses, trainer, workers, and farm organized, along with riding the horses and teaching lessons.

Maintained records of horse health, feed, equipment, medications, and supplies.

Supervised feeding schedules according to individual requirements of each horse.

Responded quickly to emergency situations involving horses such as colic or injury.

Maintained tidy barn by sweeping, cleaning and organizing feed and materials.

Cared for horses by blanketing, cleaning stalls, feeding and watering.

Developed and implemented barn management strategies to ensure safety of horses and staff.

Cleaned and prepared stalls for newly acquired horses.

Created a budget for purchasing additional supplies or equipment needed in the barn.

Ensured that all barn personnel followed safety protocols when working with horses.

Provided training to new staff on proper handling techniques and safety procedures for equine care.

Scheduled regular veterinary visits for horses under care at the facility.

Assigned tasks to staff members for daily care of the barn.

Assisted students with preparing horses for lessons.

Instructed staff on methods of cleaning stalls efficiently while maintaining animal welfare standards.

Blanketed horses to maintain warmth during inclement weather.

Ordered feed, bedding and farm supplies and tracked inventory.

Delivered basic equine medical care skills such as bandaging, wrapping and medication administration.

Sales Associate and Mobile Unit Associate Ann K. Hubbards - Lake Bluff, IL

Worked on the mobile unit by traveling to various horse shows in different states, helped customers with products that they needed, bought inventory for mobile unit and store, placed special orders, answered customer questions on the phone and in store or mobile unit.

Sales Associate and Mobile Unit manager Saddlers Row - Palatine, IL

Managed the mobile unit by placing orders and stocking it with necessary merchandise for horse shows

Made sure I was knowledgeable about products in order to give customers a satisfactory shopping experience

Made close relationships with customers, answered questions, or problems that they may have.

Vet Tech Country Court Animal Hospital - Buffalo Grove, IL

Worked with small animals, drew blood, recorded blood work, inserted IVs, assisted with surgeries, worked with owners, drew out medications, gave medications and filled medications

Went over post and pre op with owners.

Vet Tech Gold Rose Animal Hospital - Schaumburg, IL

Worked with small animals on the ER shift

Worked along side the Vet by assisting with surgeries, drawing blood, inserting IVs, giving medications, along with drawing up medications and filling medications

Also worked with owners helping them with what food and medication is best for there animal.

Education and Training

Harper College Palatine, IL

Degree in Marketing: Fashion Merchandising

Coursework

Fashion Forecasting

Fashion Merchandising

Advertising

Marketing

Sales

Activities and Honors

Horse back riding

Volleyball

Organizing

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