William J Girard

*** ******* ** #***

Sunnyvale, CA 94086

Cell 408-***-****

Email: williamjgirard@hotmail,com

QUALIFICATIONS

Extensive knowledge of computer hardware. Excellent hardware maintenance and evaluation skills. Demonstrated talent installing various software and computer hard-drives, repairing/replacing/upgrading/testing parts and components. Successfully troubleshooting hardware/software conflicts, installing various operating systems, drivers, locating hard-to-find drivers. Extensive knowledge of Windows 95, 98 98SE, ME, XP, Windows 7 Home and Pro, Win 10 and Windows 2000. Special strengths in managing client relationships and assisting customers/consumers.

Own successful home-based business for free-lance computer repair including DSL/Cable modem hook-ups. Provided, installed and supported all system software including testing all hardware/software.

A+ certified. Knowledgeable in: MS Win 9X, Win 10, Norton System works, Antivirus, and Internet security, (including software firewalls) MS Office 2010, MS Works, Internet explorer, Mozilla Firefox.

EMPLOYMENT

2023-2024 Patriot Memory

RMA Coordinator. Handling returns from computer companies and whole sellers. Double checking parts to verify they are ours some testing using windows mem test and memtest 64. Sorting parts to ship back to Taiwan. Verifying inventory counts, shipping new parts to end users to cover warranties

2018- 2020. NASA Ames Exchange

Gift Shop Purchasing Manager. In charge of ordering all merchandise everything from clothing to posters. Dealing with Vendors Daily. Inputting into our system (REVEL) setting prices, checking items in, putting out for purchase as well as day to day manager details such as making sure employees have direction for the day ( Cleaning, Restocking Etc.) opening and closing procedures counting cash registers and setting up deposit

2016-2018 Office Depot.

Tech Specialist/Key Holder. Helping customers with various computer issues ranging from virus removal to complete part replacement and upgrades, As well as other issues. Key holder Responsibilities included closing shifts, Making sure the employees working with me had direction in cleaning and organizing all merchandise correctly while I was shutting down systems and preparing cash deposits and making sure all money was accounted for.

2014-2016, Walgreens.

Shift Lead. Handling customer service, setting up and maintaining displays following company planograms, helping employees learn procedures. Performing end of day tasks such as cash counts and deposits, helping to maintain store and equipment such as loading photo department printers.

2013-2014, Goodwill of Silicon Valley E-commerce Department;

E-Commerce Lister (personal electronics specialist)

• SELECTED ACCOMPLISHMENT: Wrote in-depth template which is used to showcase all electronics information & relevant specs on ShopGoodwill for bidders/buyers. This process continues to result in higher sell-through of computer and electronics-related items including but not limited to: phones, personal electronics including Tablets, Kindles, Laptops, Desktops, stereo equipment and Vintage electronics.

• Generated additional revenue from running both on-line and brick and mortar ‘Craigslist’ store; featuring one-of-a-kind items. Managed cash and register transactions including credit cards, end-of-day tally, appointments, inventory and customer service. Created on-line ads and took digital photos of items enticing customers with complete write-ups & clear photographs of all in-stock inventory, which included Target Salvage items.

• Consistently met department goals in regards to monthly sales and goals and daily product quotas.

• Department point person for all electronics and comic book/sci-fi items (specialty in this area)

• Used Shopgoodwill.com, Craigslist and EBay to post used items

2006-2012 Electronics Specialist, Target Inc., Sunnyvale, CA Store #9876

• Cashier, and ‘advanced’ Customer Service in Electronics department. Assisted customers with various tech questions that included Target inventory such as; phones, cameras, light computer/printer hardware, tablets, memory, televisions, etc.

• Secured high-end items with loss protection devices. Unlocked devices when sales were complete

• Restocked and ‘faced’ floor daily

• Ability to interact with people and effectively sell Target items with effective & relevant technical information

2009-2010 Easy Tech Computer Tech, Staples, Sunnyvale, CA Store #0123

Assisted customers with troubleshooting all PC computer problems including:, Virus removal, software and hardware upgrades, and suggested new products to raise sales and meet quotas.

Light work with sales planograms, to create eye-catching and relevant point-of-purchase displays. Included cashier and customer service work.

2003-2009. Various Bartending Jobs which include a lot of Customer interaction and lots of hard work

EDUCATION

2000-2001 A+ Certification, Tech Skills San Jose, CA