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Customer Service Surgical Tech

Location:
Chula Vista, CA
Posted:
February 26, 2024

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Resume:

Perla Urias

Surgical Tech

Contact Info

ad3xpr@r.postjobfree.com

619-***-****

Certification(s)

•Surgical Tech - Concorde Career College (02/2021)

•BLS/CPR

•CNA

Education/Degree(s)

•BA, Nursing Major - Colegio Tecnico de Sonora, Sonora MX (09/1997)

•AS, Surgical Tech - Concorde Career College (02/2021)

•Nursing Major - Grossmont Community College (08/2015 – 12/2018)

•GED, General Ed - San Diego Community College (02/2012 - 06/2014)

Training

•HIPPA and OSHA Trained

Total Years Experience

7 yrs Customer Service/6 yrs OR Nurse

Skills/Qualifications

•7 years of extraordinary management and customer service experience

•Multitask effectively as well as interact with individuals at all levels with confidence and poise

•Bilingual English/Spanish

•Planning Administrative & Executive s

•Able to work with and relate to customers and be culturally sensitive

•Strong communication skills

•Computer literate, MS Word and Excel

•Ability to learn specialized databases and software systems

•Professional with background in a fast paced work environment

Experience

Concorde College Surgical Rotation - Scripps Out Patient Surgical Center

•Completed 275 cases in ENT, GU, OB-GYN, Ortho, and Plastics

•Pull up cases and checking case cart before each procedure

•Prepared surgical operating suite with drapes, solutions, instruments, and supplies

•Assisting team members with patient care

•Prepared patients for surgery including washing, shaving, and sterilizing incision sites

•Organizing and passing instruments

•Assisting and anticipating surgeons needs throughout the procedure

•Performing proper counts using effective communication with team members

•Responsible for the proper breakdown of the sterile field and disposal of supplies used

•Built sustainable relationships of trust through open and interactive communication

•Ensured good working order of equipment and instruments and assisted with preparing, transporting, positioning, and draping patients

•Acquired extensive experience and training in assisting with surgical procedures

•Ensured accurate counting of sponges, needles, and instruments before, during and after surgery

•Assess operating room schedule to ensure availability of adequate levels of supplies and equipment.

Hospital General - Sonora Obregon 1997-2001

6 years of OR experience as surgical nurse (Mexico)

Cardiothoracic surgeries

OMFS

Endoscopic surgeries

Ob-Gyn

ENT

Orthopedic Surgeries

GU

P. Vascular surgeries

Labor and Deliveries

Plastic/Recon

Neurology

Procurement/Transplant

General Surgeries

URO

ResCare Workforce Services - Downtown, San Diego 2013 - 2015

•Interviewed participants to obtain demographics for Government assistance eligibility

•Assisted welfare participants completing application package, recorded information in computer system, and explained Government rules and regulations to clients

•Identified and assessed customers’ needs to achieve satisfaction of eligibility

•Built sustainable relationships of trust through open and interactive communication

•Provided accurate, valid and complete information by using the right methods/tools

•Handled complaints and provided appropriate solutions and alternatives within the State regulations to ensure customer satisfaction.

•Kept records of customer interactions, processed client accounts and file documents with confidentiality and professionalism.

•Followed communication procedures, guidelines and policies and documented outcomes in computer systems for monthly reports.

•Took the extra mile to engage customers providing supporting benefits to achieve self-sufficiency and reach financial independency.

•Performed administrative duties, maintained confidentiality of information and assured smooth office operation following HIPPA regulations.

Work Overview

Navy Medical Center SD Surgical Technologist 07/2022– 02/2024

Sharp Rees-Stealy Surgical Technologist 11/2020 – 06/2022

Sandag Toll Operations 11/2019 – 09/2020

San Diego Animal Services Animal Service Rep 03/2018 – 03/2019

San Diego Housing Commission Customer Service 11/2017 – 01/2018

ResCare Workforce Services Sanction ECM 06/2013 – 05/2017

CFL Realty, Realtor Assistant/Loan Office 11/2004 – 08/2013



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